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Capital City Honda

Sacramento, CA

4.6
456 Reviews

3630 Fulton Ave

Sacramento, CA

95821

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456 Reviews of Capital City Honda

August 08, 2023

Everyone was extremely helpful during the day. The Uber ride offered was very much appreciated although we actually found out about it from a current client. More

by Ceonechyk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
Aug 12, 2023 -

Capital City Honda responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

August 08, 2023

Not happy I thought I was getting special price according to an email I was sent! Did not get it. Have been a customer for over 15 years not a nice way to be treated More

by hstrut9392
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
China
August 07, 2023

Not satisfied 2 times bad experience there will not give promise time .I given car at 9.15am promised me at 1 pm . 2 pm there called me said 5.30pm or cancel safe call repair to give 4 pm.I will not suggest More

by sesha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not remember
August 07, 2023

The service at Capital City Honda was top notch. My service writer was excellent and professional, the work was completed in a timely manner and the dealership was a pleasant place to wait. While I More

by spb3nd3r
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I can’t remember! So sorry!
Aug 12, 2023 -

Capital City Honda responded

Thank you for your kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!

August 07, 2023

My pre-Scheduled 10:15am appt for Oil Change & Tire Rotation took 3.5+ hours, though I was told the job would be 50-55 minutes. (I waited 30 minutes in line just to have someone put a magnet number on More

by billieseekins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tabitha Chukhrey (& 3 other employees.)
Aug 07, 2023 -

billieseekins responded

Please read my above review.

August 07, 2023

The customer service I received from Ken Brawner was above and beyond, His knowledge base was outstanding . More

by Morgan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Brawner
Aug 12, 2023 -

Capital City Honda responded

Thank you for your kind words! We thank you for your business and look forward to your next visit!

August 06, 2023

They value their customers, and have your car serviced in a timely manner, as stated on your paperwork. If not completed timely; the will verbally or text you with the additional finding. More

by L_ford57@att.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Young
Aug 14, 2023 -

Capital City Honda responded

Thank you for your kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

August 05, 2023

It took 25 minutes to check in as there was no advisor available! Despite having arrived at 13:32 PM for an appointment at 13:45 PM, I wasn’t attended to by the advisor until after 2:05 PM. More

by Sumanta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick
Sep 12, 2023 -

Capital City Honda responded

This is not our intention and not the experience we intend to provide. We have additional team members starting in the next two weeks which will eliminate the unnecessary wait time you experienced. Please return the next time your car is due for maintenance so we can demonstrate our true customer service. If there is anything I can do in the meantime please reach out to me. Devin Smith General Manager dsmith@capcityhonda.com

Sep 12, 2023 -

Sumanta responded

Thank you for your note. I appreciate your assurance of a better experience next time.

August 05, 2023

Advisor was courteous and explained what services would be completed. I waited for car and service was done before time promised. He also gave me the discount that I was supposed to get by signing up for More

by Sally
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
Aug 14, 2023 -

Capital City Honda responded

Thank you for your kind words for our staff, we appreciate it!

August 05, 2023

They really do a good job. Not too pricey. Great friendly service. They also offer free Uber service while they work on your car. More

by countryknci
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember
Aug 14, 2023 -

Capital City Honda responded

Thank you for your kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

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