Capital City Honda
Sacramento, CA
Filter Reviews by Keyword
By Type
482 Reviews of Capital City Honda
Great service. Check service offers before authorizing them, as they were recommending a service I already had done last time. Completely unnecessary. Seems to be Check service offers before authorizing them, as they were recommending a service I already had done last time. Completely unnecessary. Seems to be more of an issue of info not being input from last service. More
To the GM. Hello Devin. I would like you to be aware of the situation that occurred yesterday August 21 2023 at your dealership. There was a particular vehicl Hello Devin. I would like you to be aware of the situation that occurred yesterday August 21 2023 at your dealership. There was a particular vehicle I was looking at stock #7L032603. It is a 2007 Honda Civic EX, your sticker indicated it had an included warranty (see attached), however when I noticed an oil leak from the engine and trans your sales department quickly removed the warranty as an error and said that the car is going to be sold "as is." I find it disturbing that a dealership would try to sell a used vehicle knowing it is leaking oil. They also told me they were not going to fix the car....so the deal was lost. I felt like the tactics were manipulating and deceitful. I had every intention on purchasing that car that day, but now your dealership just left a bad tasting my mouth. Best of luck, I will be posting this experience to all the know social media and review web pages. More
When my car was returned after my oil change, my door handle and other places on the exterior of my car were in oil. When I opened the door, I saw oil stains on the console, dashboard, door, and steering handle and other places on the exterior of my car were in oil. When I opened the door, I saw oil stains on the console, dashboard, door, and steering wheel. I asked an employee to give me a rag and had to wipe all those spots. Usually, on different dealership service they put plastic on the seat and floor to protect from dirt, and I didn’t have problems with the oil stains, but here I was upset that the job was done dirty. I hope to receive compensation for my dissatisfaction. More
I recently purchased a Honda CR-V Hybrid from this dealership, and I couldn't be happier with the entire experience. From the moment I booked my vehicle and it arrived before the scheduled date and th dealership, and I couldn't be happier with the entire experience. From the moment I booked my vehicle and it arrived before the scheduled date and then walked in fof pick up, the staff was incredibly welcoming and helpful. They took the time to understand my needs and preferences, ensuring that I found the perfect vehicle for my requirements. One aspect that stood out was the professionalism of the service department. The vehicle was delivered to me in pristine condition, and they walked me through all the key features, making sure I was comfortable before driving off the lot. The Honda CR-V Hybrid itself has been a delight to drive. The fuel efficiency is impressive, and the hybrid technology seamlessly transitions between gasoline and electric modes. The interior is spacious and well-designed, with modern amenities that enhance the overall driving experience. Overall, I highly recommend this Honda dealership to anyone in search of a new vehicle. The combination of excellent customer service, a wide selection of vehicles, and a top-notch service department makes this dealership a standout choice. Thank you Rebekah and Roy! My experience with them has been nothing short of outstanding, and I'm thrilled with my new Honda CR-V Hybrid! More
SA Pa Vahn was very professional and courteous. They really checked the car. They made sure that no problem will happen before the next service. They really checked the car. They made sure that no problem will happen before the next service. More
We checked in at 9:45, then waited over 2 hours. Upon checking car had been ready for some time- no one notified us!!! Needless to say we are not too happy with the wasted time especially since ha Upon checking car had been ready for some time- no one notified us!!! Needless to say we are not too happy with the wasted time especially since handler knew we were in the waiting room!!! More
As always, I found the service to be outstanding. . Tabitha, my service advisor was outstanding as well, explaining the problem as well as the process. She was friendly and made the entire experien . Tabitha, my service advisor was outstanding as well, explaining the problem as well as the process. She was friendly and made the entire experience comfortable.. More