Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Capital City Honda

Sacramento, CA

4.6
456 Reviews
Call Dealership (916) 514-4085

3630 Fulton Ave

Sacramento, CA

95821

Directions

By Type

456 Reviews of Capital City Honda

August 15, 2023

The service department needs to look at appointment procedure when one arrives for scheduled time it seems to be first come first served More

by suthpossum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michel
Report | Print
Sep 04, 2023 -

Capital City Honda responded

We are sorry it felt this way. As a policy we prioritize appointments over walk-ins, but never turn walk-ins away, however recently we have noticed that our check-in procedure had become a little disorganized and we have introduced a new process including 2 additional greeters with check-in capabilities that should make things much smoother and orderly. Our goal is to provide an outstanding experience to each guest every time and your feedback is helpful. Thank you. Devin Smith General Manager Capital City Honda 916-514-4001

August 14, 2023

I was treated with courtesy and in a reasonable time on a busy day. The warranty was maintained as I had recently purchased the parts (tires). I was in and out with no hassles or worries;) More

by monroe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Krueger
Report | Print
Sep 17, 2023 -

Capital City Honda responded

We are pleased to provide convenient and professional service when it is time to service your vehicle. We look forward to the pleasure of assisting you again!

August 12, 2023

They made sure to inform me of the problem & with approval we’re quick to fix my car. Very pleased with the outcome. More

by Cs95814
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tabitha C.
Report | Print
Sep 06, 2023 -

Capital City Honda responded

We are thrilled to have provided you with an exceptional service experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

August 12, 2023

Today I made an appt for an oil change at 7:45. I arrive at 7:35. I wasn’t checked in until probably 7:50. I was told my car would be ready at 9:30. Are you kidding me? Basically it took 2 hours More

by jasonhalstead1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bob
Report | Print
Sep 11, 2023 -

Capital City Honda responded

Jason, We are sorry this service took longer than you expected. Our goal is to get customers checked in within 5 minutes of their appointment time, Arriving earlier than your appointment time doesn't ensure a faster check-in because the schedule is tight. We are adding technicians so we can better serve our clients and be respectful of your time. The goal is to have you in and out in 60-90 minutes for a basic oil change, hopefully you will return for your next scheduled service so we can demonstrate our progress. We are committed to providing an outstanding experience for each and every one of our valued guests like you. Devin Smith General Manager 916-514-4001

August 12, 2023

The people that work here are helpful but I have had many experiences where things are not communicated clearly. The wait time is always way longer. Whoever is booking appointments is over booking and causin More

by alexyssvaldez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael McKnight
Report | Print
August 10, 2023

Great dealership! Knew what my Honda Ridgeline needed and at a fair price. I will be going back. More

by alexagnicole
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott
Report | Print
Sep 01, 2023 -

Capital City Honda responded

We are excited that we provided you with an exceptional service experience! We appreciate your business! We look forward to the opportunity to assist you in the future.

August 10, 2023

I like this dealer, clean, professional, quick, easy to do appointment and nice staff, especially today I get help in Spanish. More

by Doris Espinoza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alysa Pizziferro
Report | Print
Sep 03, 2023 -

Capital City Honda responded

Thank you for the Five-Star review and for choosing Capital City Honda. We were pleased to hear that we provided you with an excellent service experience. We appreciate your business and look forward to serving you again.

August 10, 2023

Great service at reasonable prices. The staff at Capital are attentive and friendly. The amenities in the waiting room are First rate. More

by richardyokoi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elissa was great.
Report | Print
Sep 05, 2023 -

Capital City Honda responded

Thank you for your kind words for our staff! We are excited to hear that we were able to provide you with an enjoyable experience!

August 10, 2023

Accomodates all our needs and answer our questions professionally. They’re respectful of our choices as well. More

by arkajo2000
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christian Felix
Report | Print
Aug 26, 2023 -

Capital City Honda responded

We are excited to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

August 10, 2023

Great staff and customer service! They provided all the information we needed to make the right purchase for our family. More

by Kd
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gio, Patrick tan
Report | Print
Sep 04, 2023 -

Capital City Honda responded

Congratulations on your new vehicle! We are thrilled to have provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

1
...
25
26
27
...
46