Capital Chevrolet

Terrible customer support after purchase Absolutely terrible customer support. They seem to only give you the time of day when you are spending money and when you need them afterwards, they r Absolutely terrible customer support. They seem to only give you the time of day when you are spending money and when you need them afterwards, they refuse to answer calls. I have tried calling literally 50+ times and every time it hits a voicemail or someone directing me to the finance department which results in a voicemail. On top of all of this, I tried cancelling an extended warranty in the 60 day time period in which I could still cancel it and received instructions to send a email with info to get in cancelled. After doing so, I had no reply back and then later learned that it was never cancelled costing me $1000. Trying to call them to sort this out is impossible; they refuse to answer any calls and even when trying to go there in person, I waited for 2 hours until I finally left and gave them a number to call me at. They have never called in despite the 10+ voicemails I left with my contact information and going there in person. I believe the only way to get their attention is going there in person and yelling at them directly. This is absolutely ridiculous and should in no way be how a business is run. If it says anything, this is the first review I have ever posted online and it is due to sheer frustration; do not do business with Capital Chevrolet if you value any ounce of customer service. More

Great people! I feel like I am part of chev family. Love the people there always great and fast with repairs. I bought three new autos great both times I feel like I am part of chev family. Love the people there always great and fast with repairs. I bought three new autos great both times More

Recall Waited in the lobby over 2 hours and no one helped until I went in and asked how much longer would the service take. After my car was so called entere Waited in the lobby over 2 hours and no one helped until I went in and asked how much longer would the service take. After my car was so called entered in the system it was never processed from what the guy by the name of Bill Greene stated. More

Oil Change My wait time was short, the Customer Service was good! R Morrel was kind and explained services needed and rendered. Good service by qualified individ My wait time was short, the Customer Service was good! R Morrel was kind and explained services needed and rendered. Good service by qualified individuals More

My Wonderful Day at Capital Chevrolet This dealership is courteous, kind, friendly, and very professional! You are treated like you are a part of their family! I would strongly recommend a This dealership is courteous, kind, friendly, and very professional! You are treated like you are a part of their family! I would strongly recommend anyone to purchase a vehicle from this establishment! More

Quick and friendly service! The service staff at Capital Chevrolet were very friendly and provided the quick service I needed to accommodate my busy schedule. Bill was extremely The service staff at Capital Chevrolet were very friendly and provided the quick service I needed to accommodate my busy schedule. Bill was extremely helpful and thorough in ensuring I was informed of the services that were completed on my vehicle. More

Excellent service Dajion went above and beyond to get me in the vehicle that I wanted. Everybody at capital Chevy was so nice and helpful. Best dealership Dajion went above and beyond to get me in the vehicle that I wanted. Everybody at capital Chevy was so nice and helpful. Best dealership More

Excellent Service Capital Chevy has excellent customer service in their service department. Routine maintenance is quick and easy. Oil change and tire rotation is les Capital Chevy has excellent customer service in their service department. Routine maintenance is quick and easy. Oil change and tire rotation is less than an hour. Highly recommended! More