RUN far far away before you buy a used car from this dealership. They sold us one with a major oil leak after stating it passed their inspection and that they would back it up. They didn't. Then they made excuses. Then they said they would "make it right". Their idea of that was to try to sell us a car for over $10,000 more than we already paid. Now they are making up more excuses on why they don't care. In my 30 years of buying used and new cars I've never come across such a dishonest seller. RUN RUN RUN far away.

I recently bought a 2026 traverse and Mary was a amazing made the car buying experience so easy and stress free thank you Mary and to the rest of the Capital Chevrolet Team

I recently purchased a 2026 Silverado 2500 ZR2 from Randy at Capital Chevrolet, in Wake Forest, NC and unfortunately it was the worst buying experience I have ever had with any dealership. We negotiated what I believed was a fair deal, but when the paperwork arrived, an additional ~$3,000 in questionable add-on fees had been inserted without being discussed upfront. After escalating the issue to the sales manager, we eventually reached an agreement — but it should never have happened in the first place. When I returned to pick up the truck, I signed all of the paperwork and then waited nearly two hours for the vehicle to be brought around. To my surprise, the truck was delivered without running boards, an item I expected to be standard on an $89,900 vehicle. When I asked Randy about it, I was told they were not included and could be added for an additional $1,100. At that point, I felt completely misled. I have never been treated this way by a dealership. This was my second Silverado 2500 purchased from Capital Chevrolet, and it will absolutely be my last. Buyers should be aware and proceed with caution — transparency and customer care were severely lacking throughout my experience.

My 2014 Chevy Silverado was blow cold air on passenger side and hot on drivers. I dropped it off at Capital and the 2nd day they called to say the diagnostics weren't telling them anything that they needed to flush the AC refill and this should work if not it would be about $4000.00 to fix. I got a call to get my truck it was working and it would be almost $900.00. Took the truck on vacation 2 days later and it worked for about 1.5 hrs during the drive and suddenly only blowing cold air on your feet. Fast forward after vacation. I did some searches online and there were two $40.00 parts and about 4 hrs to replace them. The YouTube videos explained everything in detail and even told you the codes the dealer should see. So did they really do the diagnostics or just throw darts.

Great help and attention to detail from Sam Ward. The guy is 10/10 and we appreciate him taking care of us

Thank you for your response, but I must respectfully clarify several important points that were overlooked or misrepresented. First, the only reason the $225 charge was adjusted is because I spoke up and questioned the pricing. There was no proactive transparency or explanation offered—only silence until I pressed the issue. I clearly stated that I did not authorize any additional work beyond the oil change and that I would return to pick up my vehicle. Despite this, the services were performed anyway, directly against my explicit instructions. This is unacceptable and raises serious concerns about your business practices. You stated that supporting documentation was provided, but the intake photos were incomplete—they only showed a portion of the front driver side wheel and window. The photos failed to include any images of the rear driver side wheel (where the caps are now missing) or the bottom of the front driver side door and running board, where new damage was discovered after service. The video sent was a low-quality recording of a video, not clear surveillance footage, and it offered no definitive insight. You also failed to address the fact that I explicitly told your advisor not to perform the services, yet they were done anyway. At that point, I felt forced to pay for services I did not authorize just to avoid further conflict and inconvenience. That is not resolution—that is coercion. The tire rotation was done poorly, leading to noticeable shaking at highway speeds, and I had to seek assistance elsewhere to correct it. I also now have to replace missing wheel caps, which were present before my visit and are now on backorder—causing further unnecessary cost and frustration. This experience has been extremely disappointing, from the lack of transparency and consent to the poor quality of service and follow-up. I expected more from a dealership and its management team. I’ll be sharing my experience publicly so others can make an informed decision about where to take their vehicles for service. -Sheena >>>A snippet of my initial review & Capital Chevrolet response: due to not being able to reply: I am writing to formally express my dissatisfaction with the service I received at Capital Chevrolet. This experience has been one of the worst I’ve had when dealing with a service center, particularly as a woman navigating the often frustrating issues of unclear pricing and lack of transparency. I scheduled an appointment for a routine oil change, which, according to my coupon, included a complimentary tire rotation. An hour after dropping off my vehicle—a 2019 Buick Envision—I received a call from the service advisor, Astrid Ramirez-Lopez. She informed me of additional services, including an oil filter and air filter, totaling nearly $160. When I asked for the total cost of the oil change, I was told it would be approximately $225. I was shocked. Even with inflation and dealership pricing in mind, this quote was excessive. In my opinion, anything over $150 for a standard oil change is price gouging—especially on a non-luxury vehicle. Capital Chevrolet (Owner) 5 hours ago Hi Sheena, Thank you for taking the time to provide your feedback. We understand how important clear communication and proper vehicle care are, and we appreciate the opportunity to address your concerns. As discussed with our management team, your bill was adjusted, and supporting documentation—including intake photos and video—was provided to clarify the condition of your vehicle upon arrival. We strive to ensure all services are performed accurately and professionally, and we’re glad we could provide clarification and support regarding your experience. We value your business and hope to continue serving you in the future.