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Capistrano Volkswagen

San Juan Capistrano, CA

4.4
1,575 Reviews
Since 1997 we have been a single-point Volkswagen dealership providing sales, service and parts to customers in San Juan Capistrano, CA. We have grown to become one of the largest VW dealers in the nation and the go-to destination for the Volkswagen ID.4 EV. Our success has been made possible due to our award-winning team in customer satisfaction and our global goal to become the "Undealer"; to be ...
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32922 Valle Road

San Juan Capistrano, CA

92675

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Showing 1,575 reviews

July 20, 2021

Easy but creative transaction to get numbers to work. Kevin and Chuck were great to work wth, and the overall experience was very pleasant. Looking forward to driving my 2021 Tiguan R over the next 3-yea More

by JT from San Clemente
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Dooris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck Lilly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2021 -

Capistrano Volkswagen responded

Thanks JT! We will let Kevin and Chuck know what a great experience you had. If you have any questions about your new Tiguan R, give us a call anytime.

July 18, 2021

I would like to thank Buddy, Nick, Joey & AJ for all their excellent customer service. Thank you Buddy for your patience, kindness and positive attitude . It was very much appreciated and made the proce More

by Jsanford31
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Colucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Buddy Holguin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Robustelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : AJ Jamshidi
Jul 20, 2021 -

Capistrano Volkswagen responded

Thanks for the feedback! We will let Buddy and the others know about this review. We hope that your next visit is just as positive an experience!

July 16, 2021

Easy, quick, no hassle, no pressure, no sales gimmicks. Got us the right car with payment we wanted. Highly recommend Mike and his team! VW Taos More

by KC
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Stieber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2021 -

Capistrano Volkswagen responded

Thanks KC! We will let Mike know what a great job he's doing. We look forward to your next visit!

July 11, 2021

We had a great experience purchasing a new vehicle and serving another. I look forward to working with Capristrano Volkswagen for all of your car purchases and services. More

by John C
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck Lilly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2021 -

Capistrano Volkswagen responded

Thanks John! We will do our best to meet your expectations on your next visits as well.

July 08, 2021

Great experience with the dealer. Our salesman, Niles, wasn't pushy and answered all of our questions, test drive was helpful in making our final selection. More

by SKH
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Niles Lopshire
Jul 09, 2021 -

Capistrano Volkswagen responded

Thank you for your feedback! We will let Niles know what a great job he did. We look forward to your next visit.

June 29, 2021

Great team led by Nick. Leased my Atlas 3 years ago and just bought it out, and both transactions were seamless! Keep up the good work! More

by MGATLAS
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Colucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : McCurtis Kelley, AJ Jamshidi, Niles Lopshire, Edward Golubiievskyi
Jul 02, 2021 -

Capistrano Volkswagen responded

Thanks for the encouragement! We will let Nick know what a great job he's doing. We look forward to your next visit!

June 26, 2021

All they want is your money. The "manager" of the service department doesn't know an ashtray from an air filter. More

by jaimesmyers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cory Goodman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2021 -

Capistrano Volkswagen responded

We apologize for any negative experience you had at our dealership. Our service directory, Cory Goodman, has reached out to you personally to hopefully clear up any issues. If you would prefer to respond via email, then please contact customerservice@capovwmazda.com for any reason you see fit. Thank you for the feedback and hopefully we can improve on it for the future.

More
June 24, 2021

As a first time customer in the Service department. The staff was not friendly at all(Fred & Brad). A Smile & a Friendly greeting to ALL people goes along ways. I'm glad I didn't buy my Volkswagen at this More

by Trina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brad Johnson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fred Evans
Jun 29, 2021 -

Capistrano Volkswagen responded

Hello Trina, Thank you for the feedback. We welcome input from all of our customers so we can strive to provide a better experience. We hope you give us another chance to show you what our Smileage Guaranteed!® philosophy at the store is all about! Until then we will be approaching our staff to see what improvements we can make. Jack

More
May 24, 2021

The entire group at Capo VW are the best I think I’ve ever dealt with. I’ve bought two cars from Buddy in sales and the service guys are all very pleasant to work with. Jeff, Arlen, Fred and Brad couldn’ More

by KIWIMAN60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Buddy Holguin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Marris, Arlen Mack, Fred Evans
May 25, 2021 -

Capistrano Volkswagen responded

Thank you so much! We try our hardest to make any dealership experience as smooth and easy as possible so it's great to hear this! We will pass this along to Buddy, Fred, Brad, Arlen, and Jeff to let them know they're doing a good job.

May 25, 2021 -

KIWIMAN60 responded

Please do pass along my comments as they are the reason I keep coming back.

May 17, 2021

Fred and staff are great. Good people, timely and dependable service. Nice sitting area while you wait. I will continue to buy from Capo VW. On car number 5. More

by haybatta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Willenborg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Colucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Miles Brandon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Dooris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Skinner, Fred Evans, AJ Jamshidi
May 20, 2021 -

Capistrano Volkswagen responded

Thanks, Fred! Going to a dealership can be a stressful experience for some people so we try our hardest to ease any tension our customers may have. We look forward to working with you again! Jack

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