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Capistrano Volkswagen
San Juan Capistrano, CA
1,571 Reviews
Since 1997 we have been a single-point Volkswagen dealership providing sales, service and parts to customers in San Juan Capistrano, CA. We have grown to become one of the largest VW dealers in the nation and the go-to destination for the Volkswagen ID.4 EV. Our success has been made possible due to our award-winning team in customer satisfaction and our global goal to become the "Undealer"; to be different and better than what our customers and employees expect from a dealership. After much anticipation, we recently received our first ID. Buzz and are excited about the future of Volkswagen.
If you're looking for a dealership that specializes in Volkswagen models, you've come to the right place! Located conveniently just east of the I-5 freeway, off Camino Capistrano in San Juan Capistrano, Capo VW prides itself on being the "un-dealer," delivering a sales and service experience unlike what customers expect from a car dealer.
Looking for your perfect vehicle? We carry a great assortment of new inventory and we NEVER charge an additional dealer markup on any hot or new model! We also have a wide variety of Pre-Owned vehicles available in our 3 tiers of Pre-Owned cars including: Certified Pre-Owned, Quality Pre-Owned and Value Pre-Owned vehicles!
We know your time is valuable. We are sure you will find our site a fast and convenient way to research the information that you need, we will provide you with knowledge and information that you need to feel comfortable in making your next vehicle purchase or next maintenance on your VW. If we can be of any assistance, give us a call or schedule your appointment online and we'll promptly reply. Smileage Guaranteed!®
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,571 reviews
January 31, 2020
Jeff is an excellent auto specialist! The whole team is very friendly and accommodating. I have not had this experience at other VW or other make dealerships. I’m glad I am now living in South OC so it is very friendly and accommodating. I have not had this experience at other VW or other make dealerships. I’m glad I am now living in South OC so it is more convenient for appointments! More
by lawlerdm
Verified CustomerEmployees Worked With
Jeff, Steve Skinner
January 30, 2020
great service! needed to get normal oil change and was pleasantly surprised that they wash and vacuum the car as well as a free shuttle service. Very helpful and kno needed to get normal oil change and was pleasantly surprised that they wash and vacuum the car as well as a free shuttle service. Very helpful and knowledgeable staff. More
by ATRUSKEY19
Employees Worked With
Arlen Mack
January 30, 2020
The staff were all semi rude starting with the receptionist. Customer service here seemed kinda forced as if they had better things to do. Everything super expensive. receptionist. Customer service here seemed kinda forced as if they had better things to do. Everything super expensive. More
by ROCKSWAGEN
January 30, 2020
Very helpful even though it was busy the morning of my appointment. Even though I can get my oil changed many other places I will come to the VW dealership because of how kind and helpful everyone is! My appointment. Even though I can get my oil changed many other places I will come to the VW dealership because of how kind and helpful everyone is! My appointment was only to get the oil changed, but when that was done I mentioned I also need help with a Bluetooth feature of my car... and without hesitation one of the gentlemen helped me. Thank you thank you! More
by AMYBUFF19
January 29, 2020
Always a great experience. Whether for service or sales the staff at Capo VW go beyond the required service. Always making sure all the vehicle and personal needs are met. the staff at Capo VW go beyond the required service. Always making sure all the vehicle and personal needs are met. More
by itzthefuzz
Employees Worked With
Other Employees :
Arlen Mack, Fred Evans
January 28, 2020
Jeff Maris was great to work with, responsive and informative. The tech sent a video of what he was looking at under the vehicle and within the engine compartment, which was a great in understanding informative. The tech sent a video of what he was looking at under the vehicle and within the engine compartment, which was a great in understanding the situation. More
by Shyppy
Employees Worked With
Jeff Maris -5 stars
January 27, 2020
My VW is taken good care of once again! Arlen Mack was awesome and kept me updated on the service and additional work that was needed. Car was done before promised time! Easy quick check in Arlen Mack was awesome and kept me updated on the service and additional work that was needed. Car was done before promised time! Easy quick check in too! More
by CTH
Employees Worked With
Arlen Mack, Fred Evans
January 27, 2020
Great Service! This was my first visit to Capistrano Volkswagen and I will definitely be back. They were very thorough, timely, and friendly. I really appreciated th This was my first visit to Capistrano Volkswagen and I will definitely be back. They were very thorough, timely, and friendly. I really appreciated the video from the tech of what was going on with my car and how thorough the communication was with the Service Manager, Arlen. All I needed was to have a tire patched, but I receive more communication from them throughout the service than I have from any other location or Volkswagen dealership. It really was a great experience!!! More
by JLALLISS
Employees Worked With
Arlen Mack
January 26, 2020
Great experience! Every aspect in dealing with Capistrano Volkswagen was great. From working with Chuck Lilly to negotiations, finance and driving off with a beautiful Every aspect in dealing with Capistrano Volkswagen was great. From working with Chuck Lilly to negotiations, finance and driving off with a beautiful new Habanero Tiguan. I appreciate Chuck’s approach to selling and working with us to achieve our deal. Thank you. More
by Stephanie
