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Capistrano Volkswagen
San Juan Capistrano, CA
1,570 Reviews
Since 1997 we have been a single-point Volkswagen dealership providing sales, service and parts to customers in San Juan Capistrano, CA. We have grown to become one of the largest VW dealers in the nation and the go-to destination for the Volkswagen ID.4 EV. Our success has been made possible due to our award-winning team in customer satisfaction and our global goal to become the "Undealer"; to be different and better than what our customers and employees expect from a dealership. After much anticipation, we recently received our first ID. Buzz and are excited about the future of Volkswagen.
If you're looking for a dealership that specializes in Volkswagen models, you've come to the right place! Located conveniently just east of the I-5 freeway, off Camino Capistrano in San Juan Capistrano, Capo VW prides itself on being the "un-dealer," delivering a sales and service experience unlike what customers expect from a car dealer.
Looking for your perfect vehicle? We carry a great assortment of new inventory and we NEVER charge an additional dealer markup on any hot or new model! We also have a wide variety of Pre-Owned vehicles available in our 3 tiers of Pre-Owned cars including: Certified Pre-Owned, Quality Pre-Owned and Value Pre-Owned vehicles!
We know your time is valuable. We are sure you will find our site a fast and convenient way to research the information that you need, we will provide you with knowledge and information that you need to feel comfortable in making your next vehicle purchase or next maintenance on your VW. If we can be of any assistance, give us a call or schedule your appointment online and we'll promptly reply. Smileage Guaranteed!®
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,570 reviews
August 04, 2020
Great Experience My 3rd Tiguan, they delivered what they advertised. They were honest, friendly, straightforward and moved us thru the process quickly. Just the kind My 3rd Tiguan, they delivered what they advertised. They were honest, friendly, straightforward and moved us thru the process quickly. Just the kind of dealer we all appreciate. More
by twooldbeachbums
Verified Customer
July 31, 2020
I left Mercedes after 20 years Summer of 2019 I went to Capistrano VW to see a used Mercedes ML350. I met Mike who was an awesome car specialist. I did not purchase the ML but while Summer of 2019 I went to Capistrano VW to see a used Mercedes ML350. I met Mike who was an awesome car specialist. I did not purchase the ML but while I was visiting Mike told me about the smaller Atlas that was coming out in 2020, I continued my search and nothing seemed to come together. A few weeks ago on a Saturday night I got an email for another car company and went to see if the Atlas sport had come out, the next day Sunday July 12th 2020 I made the decision to move to an Atlas and made my purchase. Mike was a pleasure to work with and Nick the manager went out of his way to stick to my very ridged goal to purchase and not lease. I could not be happier with my experience and how I was treated, I would highly recommend if you want to be heard and respected. Jim and Luis in service have also been wonderful to work with. I could not be happier More
by julielockecasper
July 31, 2020
Sometimes I feel like I am a burden.CSR: 'This would be Sometimes I feel like I am a burden. CSR: 'This would be a great job if it weren't for the customers' Mechanics 5,5,5 ☆ Sometimes I feel like I am a burden. CSR: 'This would be a great job if it weren't for the customers' Mechanics 5,5,5 ☆ More
by PHIL.CROWE
Employees Worked With
Jeff & Allen?
July 30, 2020
great everyone was polite, courteous, and professional. Joey was very knowledgeable about the cars, friendly, and able to explain all the features. AJ mad everyone was polite, courteous, and professional. Joey was very knowledgeable about the cars, friendly, and able to explain all the features. AJ made buying the car painless with expedience. More
by Dana
July 29, 2020
very CLEAN & Covid SAFE Environment practiced!...Arlen=friendly, professional& explained procedures. Car was finished early.. always a pleasure.. I bought my 2014 Jetta Sportwagon here practiced!...Arlen=friendly, professional& explained procedures. Car was finished early.. always a pleasure.. I bought my 2014 Jetta Sportwagon here and I love it! More
by LAGUNAFLYGIRL
Employees Worked With
Arlen Mack
July 29, 2020
The staff made for an amazing sales experience. They were professional, friendly, and efficient. I was introduced to the Owner, General Manager, and all of the people I will be interacting with in the future professional, friendly, and efficient. I was introduced to the Owner, General Manager, and all of the people I will be interacting with in the future so I have a face with a name. I could not have had a better experience. More
by allenw
July 28, 2020
This is my 2nd car from capo and they where/have been extremely helpful both times. I will clearly be in for my 3rd car. extremely helpful both times. I will clearly be in for my 3rd car. More
by jcuellar101
July 24, 2020
Capo VW Service is the best! We consistently have great service by our advisor, Brad, and the mechanic team. They really help us know what to do and when to keep our Atlas running smoothly! Thanks Capo VW! service by our advisor, Brad, and the mechanic team. They really help us know what to do and when to keep our Atlas running smoothly! Thanks Capo VW! More
by BETHT
Employees Worked With
Other Employees :
Ron Cole (technician), Casey- washed and delivered our car promptly!
July 24, 2020
Very efficient, clean and courteousGreat communication Very efficient, clean and courteous Great communication by the service department. Everyone is very helpful at this dealership. I would recommend the Very efficient, clean and courteous Great communication by the service department. Everyone is very helpful at this dealership. I would recommend them to all my friends. More
by JAIMOI55
Employees Worked With
Jeff ( not sure of last name ) in Service 5 star, Steve Skinner, Arlen Mack, Fred Evans
July 24, 2020
As always great friendly and competent service. I would especially like to commend Jeff the service writer, Jeff is always on top of things and a totally straight shooter. especially like to commend Jeff the service writer, Jeff is always on top of things and a totally straight shooter. More
by jjn1817
Employees Worked With
Thought name was Jeff
