Capistrano Volkswagen

Repair on my Tiguan My 2013 Tiguan had an issue with the fuel ignition and was also leaking oil. The service center took very good care of me and my family. From managem My 2013 Tiguan had an issue with the fuel ignition and was also leaking oil. The service center took very good care of me and my family. From management with Gary Willenborg, to our sales person, Buddy Holguin- who helped up buy the car 3 years ago, to our service manager Brad Johnson, this is a well run ship. As a business owner, I appreciate responsiveness and customer service. These folks deliver. We highly recommend Capistrano Volkswagon and will happily transact business with this organization again! More

Great customer service and communication from the team in terms of what needed to be serviced on my vehicle, and when it would be finished- thanks! terms of what needed to be serviced on my vehicle, and when it would be finished- thanks! More

My experience at Capistrano VW service I can say was easy, fast and with no issues. I was kept informed about my vehicle all the time. The car was fixed very fast. easy, fast and with no issues. I was kept informed about my vehicle all the time. The car was fixed very fast. More

Great Experience My 3rd Tiguan, they delivered what they advertised. They were honest, friendly, straightforward and moved us thru the process quickly. Just the kind My 3rd Tiguan, they delivered what they advertised. They were honest, friendly, straightforward and moved us thru the process quickly. Just the kind of dealer we all appreciate. More

Great service. Always there with answers and recommendations. Never had I had any surprises that I didn’t agree with, nor have I ever felt like I was taken advantage of. recommendations. Never had I had any surprises that I didn’t agree with, nor have I ever felt like I was taken advantage of. More

I left Mercedes after 20 years Summer of 2019 I went to Capistrano VW to see a used Mercedes ML350. I met Mike who was an awesome car specialist. I did not purchase the ML but while Summer of 2019 I went to Capistrano VW to see a used Mercedes ML350. I met Mike who was an awesome car specialist. I did not purchase the ML but while I was visiting Mike told me about the smaller Atlas that was coming out in 2020, I continued my search and nothing seemed to come together. A few weeks ago on a Saturday night I got an email for another car company and went to see if the Atlas sport had come out, the next day Sunday July 12th 2020 I made the decision to move to an Atlas and made my purchase. Mike was a pleasure to work with and Nick the manager went out of his way to stick to my very ridged goal to purchase and not lease. I could not be happier with my experience and how I was treated, I would highly recommend if you want to be heard and respected. Jim and Luis in service have also been wonderful to work with. I could not be happier More

Sometimes I feel like I am a burden.CSR: 'This would be Sometimes I feel like I am a burden. CSR: 'This would be a great job if it weren't for the customers' Mechanics 5,5,5 ☆ Sometimes I feel like I am a burden. CSR: 'This would be a great job if it weren't for the customers' Mechanics 5,5,5 ☆ More

great everyone was polite, courteous, and professional. Joey was very knowledgeable about the cars, friendly, and able to explain all the features. AJ mad everyone was polite, courteous, and professional. Joey was very knowledgeable about the cars, friendly, and able to explain all the features. AJ made buying the car painless with expedience. More

The staff made for an amazing sales experience. They were professional, friendly, and efficient. I was introduced to the Owner, General Manager, and all of the people I will be interacting with in the future professional, friendly, and efficient. I was introduced to the Owner, General Manager, and all of the people I will be interacting with in the future so I have a face with a name. I could not have had a better experience. More

very CLEAN & Covid SAFE Environment practiced!...Arlen=friendly, professional& explained procedures. Car was finished early.. always a pleasure.. I bought my 2014 Jetta Sportwagon here practiced!...Arlen=friendly, professional& explained procedures. Car was finished early.. always a pleasure.. I bought my 2014 Jetta Sportwagon here and I love it! More