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Capistrano Volkswagen

San Juan Capistrano, CA

4.1
1,554 Reviews

32922 Valle Road

San Juan Capistrano, CA

92675

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Showing 1,554 reviews

October 19, 2020

Easiest Car Purchase I've ever had. Great Deals. Hassel Free. My Salesman, Steve was great to work with. I cannot recommend VW of SJC more. More

by miyacarew
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Skinner, Steve Smith
Oct 19, 2020 -

Capistrano Volkswagen responded

Thank you, Miya, so much for choosing Capistrano Volkswagen! Congrats on your new purchase, and let us know if we can be of any more assistance! Kate

October 19, 2020

Service was good, and I was happy with what was preformed, but I’ve got to tell you, your service Dept. is grumpy. I’ve been coming here since 2012, and every time It’s like they hate their jobs. E More

by benfrancis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Arlen Mack
October 16, 2020

By far The Best Service Department in OC‼️Fred Evans By far The Best Service Department in OC‼️ Fred Evans consistently provides the most fluid, seamless and efficient service time after time. Fred had More

by tonykm66
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fred Evans
Oct 18, 2020 -

Capistrano Volkswagen responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Fred always mets your expectations. Thank you again for choosing Capistrano Volkswagen, we look forward to having you as one of our valued customers for many more years to come! Kate

October 15, 2020

Buddy Holguin is a consummate professional who got us the best deal possible on a new Tiguan. He was honest, communicative, and always courteous -- as I've come to expect from the folks at Capo VW over the y More

by jgb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Buddy Holguin, Paul Clark, Steve Smith
Oct 15, 2020 -

Capistrano Volkswagen responded

It's fantastic to hear that Buddy provided you with great customer service while assisting you with your new Tiguan! We truly appreciate the opportunity to do business with you. Thanks for choosing Capistrano Volkswagen! Kate

October 14, 2020

They took great care of me they reminded me of my appointment and confirmed it with me they were super helpful they even washed my car More

by AMYWILL3333
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Arlen Mack, Brad Johnson, Fred Evans, Norm Faller
Oct 15, 2020 -

Capistrano Volkswagen responded

Thank you for sharing your review, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Kate

October 14, 2020

Chuck was great to work with. He was friendly, informative and not pushy. Nick, his manager, was also friendly and helpful. Both seemed sincere in their approach and efforts. More

by Anthony S
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Colucci, Paul Clark, Steve Smith, Chuck Lilly
Oct 15, 2020 -

Capistrano Volkswagen responded

Anthony, thank you for taking the time to share your thoughts on working with Nick and Chuck. We're glad to hear they delivered such a great experience! Kate

October 09, 2020

Thank you for the great service.. Brought car in for its 10,000 mile service.. It work perfect .. It was done on the time they promise plus washed ready to go.. Love my car and the service too. thanks.. More

by INGRIDHIETZKE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fred Evans
Oct 11, 2020 -

Capistrano Volkswagen responded

Hello Ingrid, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Kate

October 08, 2020

Your salesman Steven was amazing . He worked hard to help me get a great car for my daughter .. This was the first grandchild of our family that wasn’t able to have her grandpa be at the dealership with her More

by CHRISSYSAWTELL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Skinner, Joey Robustelli, Paul Clark, Steve Smith
Oct 08, 2020 -

Capistrano Volkswagen responded

Chrissy, Thanks for your feedback on your recent visit to Capistrano Volkswagen. I'm glad to hear that Steven was able to assist you with choosing the perfect vehicle for your granddaughter. We are so sorry for your loss. We hope she will continue to enjoy her new vehicle! Kate

October 07, 2020

Very pleased by my first experience at Capistrano VW. Professional, polite efficient. I was so impressed when they diagnosed my mechanical issues - i got an video by email and cell phone text. Showed me More

by DAVIDBUSK888
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fred Evans
Oct 07, 2020 -

Capistrano Volkswagen responded

Hello David, It's great to hear that we were able to positive service experience. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Capistrano Volkswagen! Kate

October 07, 2020

Corrected the problem professionally and much quicker than anticipated. Made sure we had a ride home and kept us well informed on the diagnosis and progress of repair. Very happy with all. More

by MERIWED
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Arlen Mack, Norm Faller
Oct 07, 2020 -

Capistrano Volkswagen responded

Thank you for taking the time to share your thoughts on working with our service team. We're glad to hear Norm, Arlen, and our team delivered such a great experience! Kate

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