Capistrano Volkswagen

Always happy with this dealership. Appreciated the clean and safe environment during the pandemic. Been a customer for many years and will continue to be in the future and safe environment during the pandemic. Been a customer for many years and will continue to be in the future More

Vehicle service was great. My only complaint was the ride service (Lyft) which was continually cancelled by Lyft-took an hour to get a ride. service (Lyft) which was continually cancelled by Lyft-took an hour to get a ride. More

Greatest knowledge sales person I have had He possessed Greatest knowledge sales person I have had He possessed the most knowledge of any salesperson I have dealt with Great f and I guy also Greatest knowledge sales person I have had He possessed the most knowledge of any salesperson I have dealt with Great f and I guy also More

Service department was on fire! I have previous work experience at a car dealership and have witnessed what a disorganized service department can look like. Capistrano Volkswagen has always made my visi experience at a car dealership and have witnessed what a disorganized service department can look like. Capistrano Volkswagen has always made my visits pleasant and easy. More

This is now our 4th car purchase from CapoVW. We keep coming back b/c of excellent customer service!! Hassle free, professional and easy. If you want to be treated like a human - with respect, kindness coming back b/c of excellent customer service!! Hassle free, professional and easy. If you want to be treated like a human - with respect, kindness and honesty, this is the place!! Buddy was our car salesman (again :), and he is AWESOME!! Easiest and most pleasant car purchasing experience imaginable. Thank you, Capo VW!! :)) More

Chuck and Nick were both such a pleasure to work with! They were professional and hassle-free throughout the entire process. They stuck with us and supported us as I went back and forth on the decision an They were professional and hassle-free throughout the entire process. They stuck with us and supported us as I went back and forth on the decision and never once got frustrated or irritated. Thank you, CapoVW! More

Buying the car from Chuck was a no-pressure, easy process. Service is always quick and the check-in process is fast and painless. Everyone is very professional. process. Service is always quick and the check-in process is fast and painless. Everyone is very professional. More

1) The communication is so-so. 2) James was very good, 1) The communication is so-so. 2) James was very good, but Fred is very bad. Fred seems condescending. When I asked what steps are being taken to 1) The communication is so-so. 2) James was very good, but Fred is very bad. Fred seems condescending. When I asked what steps are being taken to ensure safety given the pandemic, he said "We're a COVID friendly environment." Idiotic response. 3) Separately, my car needed tire alignment and that cost over $200 for alignment?? That seems way higher than usual. I may try the Irvine location next time. 4) The Uber / Lyft service is good. 5) James and the lady at the front are the saving grace, and only reason I would return. 6) I brought my car in month's ago for a diagnostic issue that turned out to be the heater. I told them THEN that my A/C had issues, and they (Fred) did nothing to fix that. So I had to pay another $50 co-payment this visit for something that should have been fixed last visit More

I bought my Beetle here in 2016 from Buddy! Best car buying experience ever! We moved to Yorba Linda for a few years and went to the Garden Grove Volkswagen. Recently moved back to Dana Point and back buying experience ever! We moved to Yorba Linda for a few years and went to the Garden Grove Volkswagen. Recently moved back to Dana Point and back at Capo VW. Service was great! Fred and Brad took great care of me and my car. Honest advise, which I appreciate, and even looked for coupons I could use for my service. Washed my car and vacuumed the inside as well. Love this place! More

Great service, as always!! I did not have an appointment but they were able to fit our car's service maintenance into their schedule. Thank you Arlen (Customer Service) and Capo VW Service Team. but they were able to fit our car's service maintenance into their schedule. Thank you Arlen (Customer Service) and Capo VW Service Team. More