Capistrano Volkswagen

Poor communication skills and customer service. While Poor communication skills and customer service. While my car was being serviced, I kept receiving messages from the fleet sales Dept asking me what Poor communication skills and customer service. While my car was being serviced, I kept receiving messages from the fleet sales Dept asking me what car I was interested in buying. Pure craziness! More

My Service Advisor Arlen did an excellent and friendly job. I appreciate that he was able to accommodate the service of my car on short notice. job. I appreciate that he was able to accommodate the service of my car on short notice. More

They have performed all my maintenance since I moved to the area 5+ years ago. They are very professional and perform each task according to the manufacturer's standard. The facility is clean and invitin the area 5+ years ago. They are very professional and perform each task according to the manufacturer's standard. The facility is clean and inviting. I especially like the video from the technician showing/describing the issues. More

Joey at Capo VW got it done for me. They had the car I wanted, they were close enough on price and Joey had me in and out of there in less than 45 minutes, as I have zero patience and I'm not so fond of t wanted, they were close enough on price and Joey had me in and out of there in less than 45 minutes, as I have zero patience and I'm not so fond of the typical car dealer experience. I think I left some room on the table as far as the $ goes, but time IS money and Joey worked well with my high level of impatience to get me out of there ASAP. Steve Smith did a great job on his end in the Sales Manager's office and the F&I was easy enough as well. This is a smaller VW-only dealer in the traditional Southern California style, and sometimes you want to support a business that seems like they have enthusiasts working there. I haven't taken it in for service, but as long as they provide a loaner car, I'll give them a chance over my much closer VW dealer. I would recommend Joey and all the other staff members I encountered, and I would certainly look to buy a car from them in the future. This was one of my least amount of car dealer xx purchases that I can recall, and I buy a lot of cars. I wouldn't hesitate to recommend them to people that are looking to purchase a VW in Southern California. More

Great dealership. All personnel were very helpful and attentive. Test drive and demonstration by sales personnel allowed me to understand many of the new features that came with the car I selected. attentive. Test drive and demonstration by sales personnel allowed me to understand many of the new features that came with the car I selected. More

I got my car back and the dealership had it for a week. I live an hour and 45 minutes from the location. My car wouldn’t lock, and that was NOT what I had brought the vehicle in for. Instead of offering to f live an hour and 45 minutes from the location. My car wouldn’t lock, and that was NOT what I had brought the vehicle in for. Instead of offering to fix the problem that had not been there prior to my visit— the dealership did nothing to help fix the problem. They wanted to charge me and make me drive all the way back and pay for the new problem that they had caused. I was out of having my car for a week and they didn’t even offer me a rental if I had compose yourself bring the car back. The dealership didn’t even offer a refund or to fix it with no extra charges. I had wanted to purchase a new vehicle here but went with another Volkswagen dealership because they offered more solutions. More

The experience was very smooth. The vehicle options were great for what we were looking for. Test driving was super easy. Pricing was very straight forward! great for what we were looking for. Test driving was super easy. Pricing was very straight forward! More

Great experience at Capo VW. Very friendly and efficient staff. Got the work done in a timely manner while I waited in the very clean waiting room! staff. Got the work done in a timely manner while I waited in the very clean waiting room! More

Good experience, came in for a routine oil change. Also had a rotate / balance done and they checked my alignment for free ! Car cleaned up nice and on time. had a rotate / balance done and they checked my alignment for free ! Car cleaned up nice and on time. More

Best service advisors. The prices are fair. The video from the mechanics explaining issues with Car is a great idea. The dealership is very clean. from the mechanics explaining issues with Car is a great idea. The dealership is very clean. More