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Capistrano Volkswagen

San Juan Capistrano, CA

4.1
1,554 Reviews

32922 Valle Road

San Juan Capistrano, CA

92675

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Showing 1,554 reviews

December 02, 2020

Again after many years of great service at Capistrano Volkswagen Brad professionally serviced our VW Beetle with 5-Star excellence. He and the mechanics communicated promptly with a detailed video of ar More

by TERRILUND
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Colucci, Cory Goodman, Arlen Mack, Brad Johnson, Fred Evans, Buddy Holguin, Darla Alderman, McCurtis Kelley
Dec 02, 2020 -

Capistrano Volkswagen responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Capistrano Volkswagen, we look forward to having you as one of our valued customers for many more years to come! Kate

December 02, 2020

Quick, easy, low key experience. Buddy took us through the transaction flawlessly without a snag. we were in and out of finance in less than a half hour. No pain. More

by vigna2
Recommend Dealer
Yes
Employees Worked With
Buddy Holguin
Dec 02, 2020 -

Capistrano Volkswagen responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Buddy and the rest of our team, and we look forward to working with you again. Kate

December 02, 2020

I love this dealership! I can call Jeff and he will get service done and this time had someone pick up my car and return it! More

by MAKSWANSON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff
Dec 03, 2020 -

Capistrano Volkswagen responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Capistrano Volkswagen. Kate

December 01, 2020

Chuck's professional, calm demeanor approach was appreciated when addressing our questions and needs. Capo VW is 2nd to none in comparison to other VW dealerships I either purchased vehicles from or More

by Phillip Hernandez
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Colucci, Brad Johnson, Chuck Lilly, AJ Jamshidi
Dec 01, 2020 -

Capistrano Volkswagen responded

Hi Phillip, We are very happy to hear Chuck provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Kate

December 01, 2020

Excellent - so much better than the (lack of) service that I received at the other local VW dealer - Brad was great, got me checked in ASAP, arranged for a ride home and offered a pick up when the car wa More

by 1PBJ997
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Johnson
Dec 01, 2020 -

Capistrano Volkswagen responded

Thank you for taking the time to share your thoughts on working with Brad and our service team. We're glad to hear we delivered such a great experience! Kate

December 01, 2020

Great service, nice people! We have bought 5 or 6 vehicles from this dealership and have always used there service department. Very happy with Capo! More

by dmnboss
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fred Evans
Dec 01, 2020 -

Capistrano Volkswagen responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Kate

November 28, 2020

Sales team was quick and thorough when answering our questions and guided us through every step of the process. Exceptional training on the perks of our new vehicle More

by Chris
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Colucci, Buddy Holguin, Joey Robustelli, Paul Clark, AJ Jamshidi
Nov 29, 2020 -

Capistrano Volkswagen responded

Hi Chris, Thanks for sharing your thoughts about your experience with us. It is great to hear that our training helped you become familiar with the features of your new vehicle. We appreciate your business and hope to see you again soon! Kate

November 27, 2020

Very Pleased with my video coverage of the work performed ,piece of mind and diagnosis . I will continue to have my service preformed at VW San Juan. More

by kaytee.Groves
Recommend Dealer
Yes
Employees Worked With
Brad Johnson, Fred Evans
Nov 29, 2020 -

Capistrano Volkswagen responded

Kaytee, It's great to hear that Fred, Brad, and our team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Capistrano Volkswagen! Kate

November 26, 2020

Terrific experience all around, from purchase to first servicing request. Got the exact model I wanted, with the buying experience being direct, straightforward, and no frills. 5 months later, the airbag More

by brian.n.chi
Recommend Dealer
Yes
Employees Worked With
Brad Johnson, Buddy Holguin
Nov 29, 2020 -

Capistrano Volkswagen responded

Brian, Thank you so much for your wonderful review! We are thrilled that Buddy, Brad, and our team had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Capistrano Volkswagen! Kate

November 26, 2020

Great service. Buddy and Joey were extremely helpful and went above and beyond the call of duty cold war in answering any and all questions I had. More

by Marl
Recommend Dealer
Yes
Employees Worked With
Nick Colucci, Buddy Holguin, Joey Robustelli, Paul Clark
Nov 29, 2020 -

Capistrano Volkswagen responded

Marl, Thank you so much for your excellent review! We are so glad that Buddy and Joey had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else. Kate

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