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Capistrano Volkswagen

San Juan Capistrano, CA

4.1
1,554 Reviews

32922 Valle Road

San Juan Capistrano, CA

92675

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Showing 1,554 reviews

December 31, 2020

Excellent dealership experience per usual. Prompt knowledgeable staff. Comfortable waiting area, easy to work remotely from their location. Service pricing on select items has crept up recently. E More

by GRUVENATOR
Customer Service
Price
Recommend Dealer
Yes
Employees Worked With
Fred Evans
Jan 01, 2021 -

Capistrano Volkswagen responded

Hello, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Capistrano Volkswagen. Kate

December 30, 2020

Buddy was an excellent salesman- very friendly, helpful and so not pushy. then, AJ , who helped with the financing was also super friendly and nice. We felt taken care of. More

by AKRWELCH
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Colucci, Buddy Holguin, AJ Jamshidi
Dec 31, 2020 -

Capistrano Volkswagen responded

Thank you, we are very happy to hear that Buddy and AJ provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Kate

December 29, 2020

Great professional service. I went in for a 40k service fir my Atlas. The guys quickly took my car in, worked on a major service and had it back to me within a couple of hours. Great communication through More

by JASMINA.REALESTATE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Johnson
Dec 29, 2020 -

Capistrano Volkswagen responded

Jasmina, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Kate

December 28, 2020

very good customer service. will definitely use them again. dealership was very clean. wonderful staff and very willing to help with any questions. very comfortable experience. will be back More

by dgale3800
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Arlen Mack, Brad Johnson, Fred Evans, Norm Faller
Dec 28, 2020 -

Capistrano Volkswagen responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Kate

December 24, 2020

This is my second time leasing from Capo VW. I visited many dealerships prior and returned to Buddy because he is the best. I appreciate the time and efforts made to make customers feel special. I truly More

by Bertato
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Colucci, Mike Stieber, Buddy Holguin, AJ Jamshidi
Dec 27, 2020 -

Capistrano Volkswagen responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Kate

December 24, 2020

This has been the most proffesional service I have ever experienced in a dealership. I ended up purchasing a car that I didn't even think about before I got in. Very thrilled about it! Chuck Lilly was one More

by Milos Salaski
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Colucci, Chuck Lilly
Dec 27, 2020 -

Capistrano Volkswagen responded

Here at Capistrano Volkswagen, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear, Milos, you enjoyed your experience with Chuck, and it was a pleasure having you at the dealership. We appreciate your review! Kate

December 23, 2020

Such a pleasant experience! Brad is always so helpful- he and the team keep my car running just like the first day we purchased it! More

by BETHT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Johnson
Dec 23, 2020 -

Capistrano Volkswagen responded

We are very happy to have provided you with such a positive experience, Beth! We sincerely value your business and look forward to your next visit. Thank you for your awesome review! Kate

December 23, 2020

Best dealership I have ever been to! Brad always is helpful and honest. I would not take my car any where else. Thank you Capistrano VW! More

by KRISSYHAUER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Johnson
Dec 24, 2020 -

Capistrano Volkswagen responded

Thank you so much for your excellent review! We are so glad that Brad had the opportunity to work with you and make your experience with us a positive one at Capistrano Volkswagen. Please don't hesitate to reach out if you need anything else. Kate

December 22, 2020

Wonderful staff, very willing to work with us and make us feel comfortable with our purchase! Good quality of cars. Would buy from them again! More

by Martha Korhorn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Colucci, Joey Robustelli, Paul Clark, Steve Smith
Dec 22, 2020 -

Capistrano Volkswagen responded

Thank you so much, Martha, for choosing Capistrano Volkswagen! Congrats on your new purchase, and let us know if we can be of any more assistance! Kate

December 18, 2020

Great Service love it!! Brad was very helpful. He even washed me car and had it ready in the same day. I love their Uber rides More

by KATHY_BAGLI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Johnson
Dec 21, 2020 -

Capistrano Volkswagen responded

Thank you so much, Kathy, for your kind words, and for taking the time to leave us this wonderful feedback! Kate

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