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Capistrano Volkswagen

San Juan Capistrano, CA

4.1
1,554 Reviews

32922 Valle Road

San Juan Capistrano, CA

92675

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Showing 1,554 reviews

January 14, 2021

Everyone was kind, patient and accommodating! Nick, the general manager was fantastic and introduced us to Steven who was equally amazing and extremely helpful!! Thank you!! More

by ashleysabahi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Colucci, Steve Skinner, Paul Clark
Jan 14, 2021 -

Capistrano Volkswagen responded

Thank you so much for your wonderful review, Ashley! We are thrilled that Steven and Nick had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Capistrano Volkswagen! Kate

January 14, 2021

Dealing with Capo is always enjoyable. The service as well as sales departments meet all my expectations. Keep the good work up. Your always helpful. More

by ursrd9
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Johnson
Jan 14, 2021 -

Capistrano Volkswagen responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Capistrano Volkswagen, we look forward to having you as one of our valued customers for many more years to come! Kate

January 13, 2021

Always great service @ Capo VW, and Fred is the best. After buying and servicing my first VW @ Capo, I will always bring my VWs here !!!!! More

by PUNKEROWEN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fred Evans
Jan 13, 2021 -

Capistrano Volkswagen responded

Owen, We are very happy to hear Fred provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Kate

January 12, 2021

I have been leasing for 3 years my first VW Love it they treat me Great here and I will lease another VW Love my car and Dealer !!! More

by pamela
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Arlen Mack, Brad Johnson
Jan 12, 2021 -

Capistrano Volkswagen responded

Pamela, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Kate

January 11, 2021

Have been taking our CC to CapoVW since we bought it. Estimate for work was right on, and on time. We appreciate the prompt attention and followup. Thanks Brad! More

by ICEVOLCANO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Johnson
Jan 11, 2021 -

Capistrano Volkswagen responded

Thank you for taking the time to share your thoughts on working with Brad. We're glad to hear we delivered such a great experience! We appreciate your business! Kate

January 06, 2021

Thought for the work done it could have been completed for less. Estimate of other work was excessive and I took the vehicle to my mechanic to have the work done. Service team was nice More

by Safetygal1996
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Unsure, Arlen Mack, Brad Johnson, Fred Evans, Norm Faller
Jan 06, 2021 -

Capistrano Volkswagen responded

Hello, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message at customerservice@capovwmazda.com so we can learn more about your visit? While we’re disappointed to learn that we didn’t meet your expectations, we’d love to try to turn things around and make sure the same thing doesn’t continue to happen. Kate

January 04, 2021

Great experience! Fantastic service, Mike was awesome! Love my new Tiguan and would recommend this dealership to those looking for professionals that know their stuff! Thank you! More

by beachdays181
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Stieber, Paul Clark, Steve Smith
Jan 04, 2021 -

Capistrano Volkswagen responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new Tiguan! Mike and our Capistrano Volkswagen team are glad to have you as a customer. Kate

January 02, 2021

Buddy was outstanding and we could not recommend him more! Nick was cool as well - ask for Buddy and Nick for the best care around! More

by OCD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Colucci, Buddy Holguin, AJ Jamshidi
Jan 03, 2021 -

Capistrano Volkswagen responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Capistrano Volkswagen. Kate

January 01, 2021

Great experience! Chuck was very nice and attentive to our needs. The only issue was the amount of time it took to meet with the finance person. Then he kept trying to sell us the extended warranty. More

by wine_wiz
Recommend Dealer
Yes
Employees Worked With
Nick Colucci, Chuck Lilly, AJ Jamshidi
Jan 01, 2021 -

Capistrano Volkswagen responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else Chuck can do to assist you, please do not hesitate to let us know. We are always happy to help! Kate

December 31, 2020

This dealership is fantastic. Arlen Mack is a top rate Service Advisor. He took the time to investigate all of the concerns I had with my vehicle and kept me up to date on the progress of diagnosis. More

by HAYDON.STEVE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Arlen Mack
Jan 01, 2021 -

Capistrano Volkswagen responded

Steve, Thanks for sharing your thoughts about your experience working with Arlen here at Capistrano Volkswagen. We appreciate your business and hope to see you again soon! Kate

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