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Capistrano Volkswagen
San Juan Capistrano, CA
1,569 Reviews
Since 1997 we have been a single-point Volkswagen dealership providing sales, service and parts to customers in San Juan Capistrano, CA. We have grown to become one of the largest VW dealers in the nation and the go-to destination for the Volkswagen ID.4 EV. Our success has been made possible due to our award-winning team in customer satisfaction and our global goal to become the "Undealer"; to be different and better than what our customers and employees expect from a dealership. After much anticipation, we recently received our first ID. Buzz and are excited about the future of Volkswagen.
If you're looking for a dealership that specializes in Volkswagen models, you've come to the right place! Located conveniently just east of the I-5 freeway, off Camino Capistrano in San Juan Capistrano, Capo VW prides itself on being the "un-dealer," delivering a sales and service experience unlike what customers expect from a car dealer.
Looking for your perfect vehicle? We carry a great assortment of new inventory and we NEVER charge an additional dealer markup on any hot or new model! We also have a wide variety of Pre-Owned vehicles available in our 3 tiers of Pre-Owned cars including: Certified Pre-Owned, Quality Pre-Owned and Value Pre-Owned vehicles!
We know your time is valuable. We are sure you will find our site a fast and convenient way to research the information that you need, we will provide you with knowledge and information that you need to feel comfortable in making your next vehicle purchase or next maintenance on your VW. If we can be of any assistance, give us a call or schedule your appointment online and we'll promptly reply. Smileage Guaranteed!®
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,569 reviews
February 04, 2021
There were so many things wrong with my experience at Capo both times I have taken my car there, I was trying to put it into words that can fit into this box, but there were so many issues; from rude ser Capo both times I have taken my car there, I was trying to put it into words that can fit into this box, but there were so many issues; from rude service advisers to lack of communication to finding leftover screws in the cell phone charging area, that if management would like to know more about my experience, please feel free to reach out. More
by FRESHINKYEARBOOKS
Verified Customer
February 04, 2021
Excellent fast service! Car looks great. I was in and out in a short time and the service advisor was very knowledgeable and kind. I will come again! in a short time and the service advisor was very knowledgeable and kind. I will come again! More
by bigmacks4
Employees Worked With
Arlen Mack
February 03, 2021
They fixed all issues with my car. I was able to have a loaner so I was able to continue working without having to stress out. It was a wonderful experience loaner so I was able to continue working without having to stress out. It was a wonderful experience More
by sarahsuemcadoo
February 02, 2021
Arlen provided excellent customer service. I like the video they provide of the service performed on my car and they make recommendations. Thank you Capo VW for the professional service! video they provide of the service performed on my car and they make recommendations. Thank you Capo VW for the professional service! More
by Stacey.Walser
Employees Worked With
Arlen Mack
February 02, 2021
Arlen always helps me make the correct service decisions with my 2017 VW GTi. I’m currently not working & need to still keep the VDub riding smoothly & He helped me make some crucial decisions with service with my 2017 VW GTi. I’m currently not working & need to still keep the VDub riding smoothly & He helped me make some crucial decisions with service that needs to be done now & service that can be done in the near future when I’m in a better posts financially. I really appreciated the honest service advice. My wife takes her Jetta to a competitor but I always take my VW to Arlen & Capo VW because of the honestly & great service department. I drive a little further just for the Honesty & Professionalism that I believe in @ Capo VW & Arlen in the service department. Also the Girls that help make the appointment are always pleasant & courteous in helping me make the appointment as well. Great Group of people down @ Capo VW More
by CTAT
Employees Worked With
Appointment Setters , Arlen Mack
January 31, 2021
Capistrano Volkswagen is a great place to buy your car or get your car serviced. Everybody is kind and professional. I bought all my cars there and I will always return. I bought out my leased car and had it get your car serviced. Everybody is kind and professional. I bought all my cars there and I will always return. I bought out my leased car and had it VW certified. Everybody involved was outstanding. More
by Coto28
January 30, 2021
I made my appointment. I got in and got out with the recommended service and it was simple and no hassle. I will continue to have my vehicle serviced at Capistrano Volkswagon. recommended service and it was simple and no hassle. I will continue to have my vehicle serviced at Capistrano Volkswagon. More
by 5SANDERS
Employees Worked With
Arlen Mack
January 29, 2021
Reliable, clean, efficient, friendly, knowledgeable. Helpful and they were honest and quick in estimates and completion of the work. I have been going to Capo VW for years and years to come. Helpful and they were honest and quick in estimates and completion of the work. I have been going to Capo VW for years and years to come. More
by KIRLAND
Employees Worked With
Arlen Mack
January 29, 2021
I was very impressed with every aspect of this dealerships professionalism. We purchased this car for our daughter and everyone took such good care of her. We will definitely be telling all of o dealerships professionalism. We purchased this car for our daughter and everyone took such good care of her. We will definitely be telling all of our friends and family as well as our daughters friends.. More
by JC18
January 26, 2021
Again great service from the guys at Capistrano. I really like the video that they send with the status of my car. I also appreciate that they offer a ride back to my job or home. like the video that they send with the status of my car. I also appreciate that they offer a ride back to my job or home. More
by DITTERFLORES68
Employees Worked With
Thanks to Jeff as well, Fred Evans
