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CMA's Chrysler Dodge Jeep RAM of Lynchburg

Lynchburg, VA

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508 Reviews

2639 Lakeside Dr

Lynchburg, VA

24501

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508 Reviews of CMA's Chrysler Dodge Jeep RAM of Lynchburg

June 25, 2018

Good experience the center took very good care of my vehicle and myself. first time oil change on my Dodge Ram Desil truck. friendly and quick. the OiL chaged did no More

by artross154
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Nichols, Zach Boyd
Jun 25, 2018 -

CMA's Chrysler Dodge Jeep RAM of Lynchburg responded

Thanks artross154 for the outstanding review! We understand that servicing your car takes valuable time out of your day and we never want to waste our customers' time. We are very happy to hear that your service was completed in a timely manner and we look forward to servicing you again. Best, Ken Kraft, General Manager, kkraft@craftauto.net

June 25, 2018

1st time at dealership I was a little surprised that I’d made an appointment and it seemed they may or may not have been ready for me. I’d been asked if I’d be waiting and h More

by shlybug78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenny
Jun 26, 2018 -

CMA's Chrysler Dodge Jeep RAM of Lynchburg responded

Thank you for your feedback! We are driven to offer great customer care and we strive to provide the best customer service experience. If there is anything more that we can do, please come back and see us again.

June 25, 2018

good service friendly atmosphere recal of cruise control, handled in good time with no problems I would recommend Billy Craft Dodge to anyone at any time More

by Cduvaldoss
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Boyd
Jun 26, 2018 -

CMA's Chrysler Dodge Jeep RAM of Lynchburg responded

Thanks Cduvaldoss for the outstanding review! We understand that servicing your car takes valuable time out of your day and we never want to waste our customers' time. We are very happy to hear that your service was completed in a timely manner and we look forward to servicing you again. Best, Ken Kraft, General Manager, kkraft@craftauto.net

June 23, 2018

Recall repair Professional ,easy to work with from first phone call to set up appointment to walking out with work completed. received reminder phone call and text More

by michele82
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Zach Boyd
Jun 25, 2018 -

CMA's Chrysler Dodge Jeep RAM of Lynchburg responded

michele82, we're glad to hear that your service visit went so well. It's always great to hear from our customers and we appreciate you taking the time to give us feedback. Thank you for choosing Billy Craft CDJR for your vehicle needs. Best, Ken Kraft, General Manager, kkraft@craftauto.net

June 23, 2018

Informative and Easy Holcombe Hughes was a pleasure to work with buying our new Jeep. He was not pushy and very informative. I was also impressed that your business recogn More

by Wade, Randy & Shirley
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Grimes, Chris Davis, Holcombe "Hawk" Hughes
Jun 25, 2018 -

CMA's Chrysler Dodge Jeep RAM of Lynchburg responded

Wade, Randy & Shirley, we are truly grateful for this awesome review! We are thrilled that Holcombe was able to take care of you. He is a great asset to our team and we appreciate him providing you with the customer service that you deserve. Congratulations on your new Jeep! Thank you again and we always look forward to working with you again in the future! Best, Ken Kraft, General Manager, kkraft@craftauto.net

June 23, 2018

Excellent Experience! We went to glance at trucks and ended up meeting Bob. Bob was there with us start to finish & helped us get the truck we wanted! Will buy again in the More

by smitap186
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Grimes, Bob Nichols
Jun 25, 2018 -

CMA's Chrysler Dodge Jeep RAM of Lynchburg responded

smitap186, thank you for your feedback! We are driven to offer great customer care and we strive to provide the best customer service experience. If there is anything more that we can do, please come back and see us again. Take care! Best, Ken Kraft, General Manager, kkraft@craftauto.net

June 22, 2018

Incredible dealership! I had a great experience at Billy Craft Jeep! Bob was extremely friendly and knowledgeable. It was evident he has years of experience and takes a lot More

by ak1007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Davis, Bob Nichols
Jun 22, 2018 -

CMA's Chrysler Dodge Jeep RAM of Lynchburg responded

ak1007, thank you for your feedback! We are driven to offer great customer care and we strive to provide the best customer service experience. If there is anything more that we can do, please come back and see us again. Take care! Best, Ken Kraft, General Manager, kkraft@craftauto.net

June 22, 2018

New purchase Tried to buy. Lots of back and forth emails. Stated my offer and intention in first email. Games ensued. Pitched many vehicle from this dealer More

by jon.perrotto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bo Johnson
Jun 22, 2018 -

CMA's Chrysler Dodge Jeep RAM of Lynchburg responded

Mr. Perrotto, we appreciate your offer and your effort to purchase from us, and I'm sorry we couldn't get together on pricing. Your offer was not an offer that we could take. I know we were close but the number didn't make any business sense. Thank you again. Ken Kraft General Manager

June 22, 2018

Very helpful!! Process went very smoothly from start to finish. Everyone worked very well with me and I was satisfied with the end result in the process!! More

by ricvcu29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Nichols
Jun 25, 2018 -

CMA's Chrysler Dodge Jeep RAM of Lynchburg responded

I sincerely thank you for going out of your way to write this review about your experience at our dealership, ricvcu29. We love hearing about customers that have a great experience at Billy Craft CDJR and we are glad you are one of them. It is great to know that our team took care of your automotive needs. Please do not hesitate to contact us if you have any questions about your car. Ken Kraft, General Manager, kkraft@craftauto.net

June 21, 2018

Amazing dealer experience!!! I cannot say enough about Bill Craft Jeep, Bo Johnson (Sales), and Ryan Grimes (Finance). They made my trade and purchase experience simply wonderful More

by Gary K. Rogers
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Grimes, Bo Johnson
Jun 22, 2018 -

CMA's Chrysler Dodge Jeep RAM of Lynchburg responded

Gary, it was a pleasure to read about your buying experience. Congratulations on your new vehicle! At Billy Craft CDJR, we strive to ensure that no question or concern goes unanswered and it's encouraging to know that Bo and Ryan were able to show you dedicated and personalized service. It's delightful to know that we were able to provide you with such a memorable and pleasant experience. Thank you for taking the time to write this outstanding review. We look very forward to seeing you again in the future! Best, Ken Kraft, General Manager, kkraft@craftauto.net

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