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CMA's Chrysler Dodge Jeep RAM of Lynchburg

Lynchburg, VA

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508 Reviews

2639 Lakeside Dr

Lynchburg, VA

24501

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508 Reviews of CMA's Chrysler Dodge Jeep RAM of Lynchburg

July 02, 2018

Service and Recalls The service team was truly amazing in getting me right in to get my oil changed and tires rotated along with getting two recalls fixed. Thank you! More

by summershare_1999
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Boyd
Jul 02, 2018 -

CMA's Chrysler Dodge Jeep RAM of Lynchburg responded

summershare_1999, we're glad to hear that your service visit went so well. It's always great to hear from our customers and we appreciate you taking the time to give us feedback. Thank you for choosing Billy Craft CDJR for your vehicle needs. Best, Ken Kraft, General Manager, kkraft@craftauto.net

July 02, 2018

Quick & clean My wife noticed once again that she was overdue for an oil change. She drove into Billy craft Chrysler service on announced and Zach was helpful and a More

by LEADERSHIP1ST
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Kraft, Zach Boyd
Jul 02, 2018 -

CMA's Chrysler Dodge Jeep RAM of Lynchburg responded

Thanks LEADERSHIP1ST for the outstanding review! We understand that servicing your car takes valuable time out of your day and we never want to waste our customers' time. We are very happy to hear that your service was completed in a timely manner and we look forward to servicing you again. Best, Ken Kraft, General Manager, kkraft@craftauto.net

July 02, 2018

Fast dependable service Friendly people dependable service and the job gets done correctly the first time! Short wait time and was kept advised of what work was done. More

by poiii178
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Boyd
Jul 02, 2018 -

CMA's Chrysler Dodge Jeep RAM of Lynchburg responded

poiii178, thank you for your feedback! We are driven to offer great customer care and we strive to provide the best customer service experience. If there is anything more that we can do, please come back and see us again. Take care! Best, Ken Kraft, General Manager, kkraft@craftauto.net

June 29, 2018

Ease of doing business Zach and his team found the problem and he knew the terms of my warranty, one phone call and everything was worked out. The ease of doing business he More

by JEFF_WALKER1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Boyd
Jul 02, 2018 -

CMA's Chrysler Dodge Jeep RAM of Lynchburg responded

Jeff, we're glad to hear that your service visit went so well and that Zach was a great help to you. It's always great to hear from our customers and we appreciate you taking the time to give us feedback. Thank you for choosing Billy Craft CDJR for your vehicle needs. Best, Ken Kraft, General Manager, kkraft@craftauto.net

June 29, 2018

Give Zach an A+ ... a real asset to Service Department ... Zach had pulled my service records in advance of my arrival ... the Service Department was ready … He had noted the latest Jeep Recall was not yet a More

by pmagenbauer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Nichols, Zach Boyd
Jun 29, 2018 -

CMA's Chrysler Dodge Jeep RAM of Lynchburg responded

pmagenbauer, we're glad to hear that your service visit went so well and that Zach was a great help to you. It's always great to hear from our customers and we appreciate you taking the time to give us feedback. Thank you for choosing Billy Craft CDJR for your vehicle needs. Best, Ken Kraft, General Manager, kkraft@craftauto.net

June 29, 2018

Easy, honest buying experience I have bought several cars over the years both new and used and this was by far the easiest, most straight forward experience I’ve ever had. Bob was s More

by cody_rudder
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I believe the finance guys name was Doug., Bob Nichols
Jul 02, 2018 -

CMA's Chrysler Dodge Jeep RAM of Lynchburg responded

I sincerely thank you for going out of your way to write this review about your experience at our dealership, cody_rudder. We love hearing about customers that have a great experience at Billy Craft CDJR and we are glad you are one of them. It is great to know that our team took care of your automotive needs. Please do not hesitate to contact us if you have any questions about your car. Ken Kraft, General Manager, kkraft@craftauto.net

June 27, 2018

Very helpful, easy to schedule appointment! My car had a recall and they got me in for an appointment quickly. Even fixed additional recall I did not know about! Appointment took a little longer More

by nnicholson014
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Boyd
Jun 27, 2018 -

CMA's Chrysler Dodge Jeep RAM of Lynchburg responded

nnicholson014, thank you for your feedback! We are driven to offer great customer care and we strive to provide the best customer service experience. If there is anything more that we can do, please come back and see us again. Take care! Best, Ken Kraft, General Manager, kkraft@craftauto.net

June 26, 2018

Great Customer Service from Zach Zach was amazing to work with, upfront, and helpful through the whole process from dropping off the car to picking it up. Will come back just because More

by bryant.connor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Boyd
Jun 26, 2018 -

CMA's Chrysler Dodge Jeep RAM of Lynchburg responded

bryant.connor, we're glad to hear that your service visit went so well and that Zach was a great help to you. It's always great to hear from our customers and we appreciate you taking the time to give us feedback. Thank you for choosing Billy Craft CDJR for your vehicle needs. Best, Ken Kraft, General Manager, kkraft@craftauto.net

June 26, 2018

Holcombe Hughes went above and beyond our expectations. We got a great deal on a very nice van. Holcombe Hughes really made the transaction go smoothly. We haven’t purchased a vehicle for a number of years More

by pickle618
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Holcombe "Hawk" Hughes
Jun 27, 2018 -

CMA's Chrysler Dodge Jeep RAM of Lynchburg responded

pickle618, we are truly grateful for this awesome review! We are thrilled that Holcombe was able to take care of you. He is a great asset to our team and we appreciate him providing you with the customer service that you deserve. Congratulations on your new vehicle! Thank you again and we always look forward to working with you again in the future! Best, Ken Kraft, General Manager, kkraft@craftauto.net

June 25, 2018

I've seen better, but have also seen a lot worse in service. Was suppose to see some type of refund from the service department. Several people have called me about this but have not received anything yet. I pa More

by tankmoyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Davis
Jun 25, 2018 -

CMA's Chrysler Dodge Jeep RAM of Lynchburg responded

I am so sorry for your experience. I am currently researching this issue. We will be in touch within 24 hours with information.

Jun 27, 2018 -

tankmoyer responded

Your response to my comment was you would get in touch with me within 24 hours with information That was June 25, 2018. It is June 27, 2018 and I have had no response at all.

Jul 06, 2018 -

tankmoyer responded

Well it's been about 4 weeks now and still no response to the refund question. I think it's pretty obvious it not going to be one. Just wish someone would have told me. Had several calls about it. Guess no one wanted to deal with it. To bad Chris Davis is not there anymore, could get a pretty straight answer from him. Poor business.

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