CMA's Chrysler Dodge Jeep RAM of Lynchburg

Great Service Kenny and his team at the service center did a fantastic job and were great to work with. They went above and beyond expectations on pricing and custo Kenny and his team at the service center did a fantastic job and were great to work with. They went above and beyond expectations on pricing and customer service. Would definitely recommend for all servicing. More

Best car buying experience I've had From start to finish, this was the best car buying experience I've had. Bob Nichols was my sales rep and he did a great job of helping the process mov From start to finish, this was the best car buying experience I've had. Bob Nichols was my sales rep and he did a great job of helping the process move smoothly. As I custom ordered my Jeep, he kept me updated as the Jeep was being built, finished, shipped, etc. Arriving to complete the transactions was painless as well and Bob spent some extra time to explain more features on the Jeep and help set up my phone link, etc. More

Truck was ready when they said I had the truck in for a recall concerning the gas tank bracket. I dropped it off on a Tuesday evening and was told I could pick it up Wednesday aft I had the truck in for a recall concerning the gas tank bracket. I dropped it off on a Tuesday evening and was told I could pick it up Wednesday afternoon. Wednesday Kenny called and said the truck was ready, I asked him to leave the keys in it and lock it as I would be after closing and had my set. We don't drive the truck everyday and when we went to drive it the following Tuesday we realized we didn't have the other keys. I called and spoke with Kenny and he said the keys were there and wasn't aware the truck had been gone close to a week. When I came in I spoke with him, expressed my concerns and he apologized. We have always brought our truck to Billy Craft and will continue to do so. More

Service Department I was in the car business for 20 years so I understand customer service. They were timely, professional and courteous. And the price was reasonable. I was in the car business for 20 years so I understand customer service. They were timely, professional and courteous. And the price was reasonable. More

Easy and helpful Went to Billy Craft Jeep dealership for recall repairs on my Jeep Grand Cherokee. Service techs extremely helpful and knowledgeable. Had other questio Went to Billy Craft Jeep dealership for recall repairs on my Jeep Grand Cherokee. Service techs extremely helpful and knowledgeable. Had other questions not related to the recall and they checked out a few other things for me to ensure safety of my vehicle. They texted and called and made it super easy to communicate throughout the day so I was aware of progress and completion of my repairs. More

Safety Recall I came to drop off my husband's and I Dodge to have a frame bracket replaced due to a safety recall. The gentlemen there were so nice and offered to h I came to drop off my husband's and I Dodge to have a frame bracket replaced due to a safety recall. The gentlemen there were so nice and offered to have me shuttled to my friends house instead of waiting for her to come pick me and my children up from the dealership. More

Smoothly Devin was easy to work with and made our car buying experience pleasant. We are enjoying our vehicle and hope to do so for a long time. Devin was easy to work with and made our car buying experience pleasant. We are enjoying our vehicle and hope to do so for a long time. More

Friendly, helpful sales team Having just left another Chrysler dealer earlier in the same day locally , you really couldn't compare the two dealerships. The first seemed t Having just left another Chrysler dealer earlier in the same day locally , you really couldn't compare the two dealerships. The first seemed to care less whether they sold you a vehicle or not, which thankfully led me to craft Chrysler and sales man Bob Nichols who was professional and fruendly More

First rate I always feel like royalty when dealing with this service department. Zach was my recent service coordinator, and he was outstanding. I really app I always feel like royalty when dealing with this service department. Zach was my recent service coordinator, and he was outstanding. I really appreciate his notifications and reminders via email and text messages. This service department appears to have their acts together. More

Above and Beyond I have a 2012 Dodge Avenger that had developed a ticking noise in the engine. I took it to Billy Craft Chrysler Dodge Jeep for diagnosis and repair. I have a 2012 Dodge Avenger that had developed a ticking noise in the engine. I took it to Billy Craft Chrysler Dodge Jeep for diagnosis and repair. When I bought the car I bought an warranty with it, that is supposed to cover a variety of issues. Anyone who has dealt with a warranty company knows that they are no eager to approve claims. Whether or not you get a claim approved often comes down to how hard your service advisor is willing to work and my Kenny was awesome. I know how difficult warranty company's can be and Kenny worked hard on my behalf to get the claim approved, I only had to pay the warranty deductible of $100, on a $1500 repair. No all service advisors would have went through the trouble. I greatly appreciate it. The car runs great and Kenny was polite and responsive at all times, I will definitely have my future service done there. More