CMA's Chrysler Dodge Jeep RAM of Lynchburg

Excellent Service This service department goes above and beyond making sure work is done right. The service reps are knowledgeable and will work with you to ensure cust This service department goes above and beyond making sure work is done right. The service reps are knowledgeable and will work with you to ensure customer satisfaction. The service techs will explain problems, if necessary, to you to ensure you are completely satisfied with the work. More

Six year customer I've been using Billy Craft since I moved here in the fall of '11. I have never taken my vehicles anywhere else in those 6 1/2 years. I've always be I've been using Billy Craft since I moved here in the fall of '11. I have never taken my vehicles anywhere else in those 6 1/2 years. I've always been treated well and never felt taken advantage of. I've gotten to know some of the employees well and miss the ones who have left that were very kind to me. I look forward to continuing getting my vehicle needs met there. I've only had one issue, just recently, but the discrepancy was handled well and I am satisfied it will not happen again. Thank you for always putting customers first. More

Service dept My mechanic Ben did a great job of determining my problem and then resolving the issue accurately and promptly. Service desk was friendly and courteou My mechanic Ben did a great job of determining my problem and then resolving the issue accurately and promptly. Service desk was friendly and courteous in arranging my appointment. Vehicle was in as clean a condition as when I dropped it there. More

Zach is the best Zach was available to answer all of my questions and took great care of my Jeep. He listened to what was going on and went above and beyond to make su Zach was available to answer all of my questions and took great care of my Jeep. He listened to what was going on and went above and beyond to make sure my vehicle was taken care of. We will Definitely use Zach and his team in the future. Thank you so much Zach! Emily More

Service Great Service to go along with friendly smiles. And the sales folks even let us test drive some vehicles while we waited. Top notch dealership Great Service to go along with friendly smiles. And the sales folks even let us test drive some vehicles while we waited. Top notch dealership More

Purchasing New Ram 1500 replacing 19 year old Dodge Ram 1500 My 19 year old Dodge Ram 1500 was becoming too costly to maintain and I decided to buy a new Ram 1500. I had ordered my old truck to my specifications My 19 year old Dodge Ram 1500 was becoming too costly to maintain and I decided to buy a new Ram 1500. I had ordered my old truck to my specifications from John P Hughes in Madison Heights. I was deeply troubled about letting go of my old Dodge Ram because of my Yellow Lab, Sandy. We called her "Baby Girl". She had been my ride buddy. She passed in May of 2016. Every time I vacuumed out the truck, I would find a little of Sandy's hair between the seats. Letting the old truck go was loosing a lot of good memories. Sandy and I often shared a bag of pork rinds on the way back from wherever. I was a little concerned about going to a unknown dealership. Bo Johnson greeted my wife and I when we arrived and patiently listened to me list the options I wanted. He searched the existing inventories of local dealers and found no one had "my" truck. He helped me order a truck from the factory to my exact specifications. Crank up windows, rubber floor covering and a minimum of anything remotely resembling bling, This to me is a pickup truck. Bo took my list of specifications and ordered the exact truck I wanted. Then we got down to business and started talking price. Bo gave me all the incentives I was eligible for and we did a little more negotiating and arrived at a price we were both happy with. This is the part of purchasing a vehicle I always dread and we made a deal with none of the drama you endure at other dealerships. Bo called me when my truck arrived and in no time we had all the paperwork done and I was driving home in my new Ram 1500. I hope Sandy will forgive me for letting her truck go. I think she would be pleased. I donated it to the local High School Automotive Technology Program. Mr McCafferty, if you hear a dog barking when you go out and get the old gray Dodge pickup, its just Sandy saying, "Hello." More

Very Friendly, no pushing, great listeners I bought a 2012 Jeep Grand Cherokee. Started with an email and we went from there. The day I went to look, I explained my situation with having to wai I bought a 2012 Jeep Grand Cherokee. Started with an email and we went from there. The day I went to look, I explained my situation with having to wait a few days before I could buy. Bo still treated me as if I was going to buy that day. I told Bo what I was looking for and he didn’t try to persuade me to buy differently, which to meis impressive because many other dealers do and it just makes me not interested, but not with Bo and Billy Craft CDJR. I liked not having to spend half a day there while terms were met. I gave him my payment range, the bank I wanted to use and they got it all done while I was able work. Even handled calling my insurance agent. The rest of the employees either said hello, or they gave smile and asked if everything was okay or could them help me. I feel the deal I got was a good deal. I had a small non-mechanical issue a couple days later, I went and talked to them, they had me bring my vehicle in the next day without an appointment and took care of it without hesitation. I am very impressed with how my entire experience has went with buying from Billy Craft CDJR. Justin was the financial guy who went over all my finalization of paperwork he made sure I understood everything. Rich C. More

Total customer focus! Extremely attentive staff assures your total satisfaction. Aggressively seek to meet all your expectations. Zach Boyd hit it out of the park!!! Exc Extremely attentive staff assures your total satisfaction. Aggressively seek to meet all your expectations. Zach Boyd hit it out of the park!!! Exceptional person and a treasure to Billy Craft Auto! More

They were very helpful. They were helpful and made sure that everything was correct with my Jeep. Everyone we talked to was always able to give us an answer. They were helpful and made sure that everything was correct with my Jeep. Everyone we talked to was always able to give us an answer. More

It went smooth I made an appointment, showed up, they shuttled me to where I needed to go and then picked me up when they were finished. It all went smooth. I made an appointment, showed up, they shuttled me to where I needed to go and then picked me up when they were finished. It all went smooth. More