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CMA's Chrysler Dodge Jeep RAM of Lynchburg

Lynchburg, VA

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508 Reviews

2639 Lakeside Dr

Lynchburg, VA

24501

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508 Reviews of CMA's Chrysler Dodge Jeep RAM of Lynchburg

August 03, 2018

Great customer service Zach is always so helpful and knowledgeable. My husband and I have been going her for routine maintenance as well as repairs. He takes the time to go More

by gtoler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Boyd
Aug 06, 2018 -

CMA's Chrysler Dodge Jeep RAM of Lynchburg responded

gtoler, thank you for using our service department. We are glad that Zach was a great help to you. We plan to continue giving great customer service and a comfortable place for all our guests during their stay at our dealership. Don't hesitate to ask if there is anything else we can do to help you. Best, Ken Kraft, General Manager, kkraft@craftauto.net

August 03, 2018

Fast and friendly I took my vehicle in the morning for the appointment in order to address 3 recalls. The customer service was great! The car was ready by lunch time wh More

by PC
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Zach Boyd
Aug 06, 2018 -

CMA's Chrysler Dodge Jeep RAM of Lynchburg responded

PC, we're glad to hear that your service visit went so well. It's always great to hear from our customers and we appreciate you taking the time to give us feedback. Thank you for choosing Billy Craft CDJR for your vehicle needs. Best, Ken Kraft, General Manager, kkraft@craftauto.net

August 02, 2018

Looking for used, got a Brand New Truck!! I was orginally looking for a used Dodge truck. I had been shopping around for a used truck, when I stopped by Billy Craft Chrysler Dodge Jeep Ram. B More

by RaysDodgeRam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Grimes, Bob Nichols
Aug 02, 2018 -

CMA's Chrysler Dodge Jeep RAM of Lynchburg responded

RaysDodgeRam, we are truly grateful for this awesome review! We are thrilled that Bob was able to take care of you. He is a great asset to our team and we appreciate him providing you with the customer service that you deserve. Congratulations on your new Ram 1500! Thank you again and we always look forward to working with you again in the future! Best, Ken Kraft, General Manager, kkraft@craftauto.net

August 02, 2018

Always awesome service at Billy Craft Easy to make the appointment for service. Easy to let them know the evening before that I was not able to make the appointment due to unforeseen circu More

by devildog
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Boyd
Aug 02, 2018 -

CMA's Chrysler Dodge Jeep RAM of Lynchburg responded

devildog, thank you for using our service department. We are glad that our service team was a great help to you. We plan to continue giving great customer service and a comfortable place for all our guests during their stay at our dealership. Don't hesitate to ask if there is anything else we can do to help you. Best, Ken Kraft, General Manager, kkraft@craftauto.net

August 02, 2018

Great service Received excellent service from Kenneth Norton, Service Advisor, during my visit. He was very patient and knowledgeable. Had Jeep in for oil change, More

by Raven
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenneth Norton
Aug 06, 2018 -

CMA's Chrysler Dodge Jeep RAM of Lynchburg responded

Raven, we're glad to hear that your service visit went so well and that Kenny was a great help to you. It's always great to hear from our customers and we appreciate you taking the time to give us feedback. Thank you for choosing Billy Craft CDJR for your vehicle needs. Best, Ken Kraft, General Manager, kkraft@craftauto.net

August 02, 2018

Poor overall customer service! After buying our car, we went in for service. Requested a Mobil 1 oil change, and got some other brand. Requesting that they fix their mistake, we w More

by robertlacourse12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Unsure of employees name, Zach Boyd
August 02, 2018

2017 Chrysler Pacifica I bought this minivan from Virginia, while living in Mississippi. Bo Johnson, my salesman, was amazing. We were able to negotiate with in minutes over More

by The Pacifier
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Finance manager! Awesome!!, Bo Johnson
Aug 06, 2018 -

CMA's Chrysler Dodge Jeep RAM of Lynchburg responded

The Pacifier, we are truly grateful for this awesome review! We are thrilled that Bo was able to take care of you. He is a great asset to our team and we appreciate him providing you with the customer service that you deserve. Congratulations on your new vehicle! Thank you again and we always look forward to working with you again in the future! Best, Ken Kraft, General Manager, kkraft@craftauto.net

July 31, 2018

Service I have always had a good, thorough experience with this dealership. I can make appointments and get in for service in a timely fashion, everyone is v More

by Peggy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Nichols, Zach Boyd
Jul 31, 2018 -

CMA's Chrysler Dodge Jeep RAM of Lynchburg responded

Thank you for your feedback! We are driven to offer great customer care and we strive to provide the best customer service experience. If there is anything more that we can do, please come back and see us again.

July 31, 2018

recall My recall was performed in about 1 1/2 hours. Everything went along as expected. I look forward in the future , if needed, to come back. More

by harris.donaldr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Boyd
Jul 31, 2018 -

CMA's Chrysler Dodge Jeep RAM of Lynchburg responded

Thanks harris.donaldr for the outstanding review! We understand that servicing your car takes valuable time out of your day and we never want to waste our customers' time. We are very happy to hear that your service was completed in a timely manner and we look forward to servicing you again.

July 31, 2018

Oil change Oil. Normal maintenance on the up keep of my jeep. Wait time was the average for this visit. My check out person was very personable and sincere. More

by jdt3789jeep
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Was other attendant
Aug 01, 2018 -

CMA's Chrysler Dodge Jeep RAM of Lynchburg responded

Thank you for your feedback! We are driven to offer great customer care and we strive to provide the best customer service experience. If there is anything more that we can do, please come back and see us again.

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