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CMA's Chrysler Dodge Jeep RAM of Lynchburg

Lynchburg, VA

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508 Reviews

2639 Lakeside Dr

Lynchburg, VA

24501

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508 Reviews of CMA's Chrysler Dodge Jeep RAM of Lynchburg

August 17, 2018

Hassle Free Working with Bo & Ryan was as hassle free as can be. I drove from Delaware and would do it again just to get the service that I received from Billy Cr More

by KDavenport
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Grimes, Bo Johnson
Aug 17, 2018 -

CMA's Chrysler Dodge Jeep RAM of Lynchburg responded

KDavenport thank you for taking the time to write this review about your experience with Billy Craft CDJR. We strive to make every customer experience exceptional, and are very grateful for all of our clients who get the word out about the quality of service they have received. Please keep us in mind with any further needs, and thank you again. Ken Kraft, General Manager, kkraft@craftauto.net

August 17, 2018

GREAT!!! I live in Altavista and have a jeep dealer that would not return calls to set up service, so after looking on the internet I found Billy Craft and cal More

by ebrwrm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Boyd
Aug 20, 2018 -

CMA's Chrysler Dodge Jeep RAM of Lynchburg responded

Thank you so much! It is our goal to provide the best experience and being acknowledged for that is amazing! We appreciate the business and your time in making your positive experience known!! Thanks again, Ken Kraft, General Manager, kkraft@craftauto.net

August 17, 2018

Good service Service was good. However, the technician did not inflate tires properly to 39psi as requested. Service for recall and tire rotation was fast. The ma More

by laynerd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Nichols
Aug 20, 2018 -

CMA's Chrysler Dodge Jeep RAM of Lynchburg responded

Thank you for your feedback! We are driven to offer great customer care and we strive to provide the best customer service experience. Our sincere apologies to you for your tires. If there is anything more that we can do, please come back and see us again. Ken Kraft, General Manager, kkraft@craftauto.net

August 17, 2018

Taking care of Jeep Liberty recall I received a notice in the mail that my Jeep liberty was being recalled to fix a safety issue. I called the dealer to set an appointment but they sai More

by rbowhay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Boyd
Aug 20, 2018 -

CMA's Chrysler Dodge Jeep RAM of Lynchburg responded

rbowhay thank you for taking the time to write this review about your experience with Billy Craft CDJR. We strive to make every customer experience exceptional, and are very grateful for all of our clients who get the word out about the quality of service they have received. We look forward to assisting you with all your future needs. Please keep us in mind with any further needs, and thank you again. Ken Kraft, General Manager, kkraft@craftauto.net

August 16, 2018

Great service! Fast and friendly service! The employees did all they could to make our visit an enjoyable one. They got us in and out quickly. Recommend them highly! More

by SWare
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Boyd
Aug 17, 2018 -

CMA's Chrysler Dodge Jeep RAM of Lynchburg responded

Thanks for your perfect review, SWare! We're glad to hear that our team was friendly and polite! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best, Ken Kraft, General Manager, kkraft@craftauto.net

August 16, 2018

Service Visit The service was fast and efficient. Service advisor did an excellent job. The waiting area was very nice and clean as was the service area. More

by masoudrh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Boyd
Aug 17, 2018 -

CMA's Chrysler Dodge Jeep RAM of Lynchburg responded

Thank you so much! It is our goal to provide the best experience and being acknowledged for that is amazing! We appreciate the business and your time in making your positive experience known!! Thanks again, Ken Kraft, General Manager, kkraft@craftauto.net

August 16, 2018

Easy and efficient I recently got messages that my vehicle had a couple of recalls. I had some trouble using the online scheduling system, and ended up calling to make More

by Buck, G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Boyd
Aug 17, 2018 -

CMA's Chrysler Dodge Jeep RAM of Lynchburg responded

Thank you for your feedback! We are driven to offer great customer care and we strive to provide the best customer service experience. If there is anything more that we can do, please come back and see us again.

August 16, 2018

Service Center review When I came for an oil change I also asked that my driver side weather strip be fixed or replaced as it was loose. I left it overnight so there was ti More

by kenwthomas22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kenneth Norton
Aug 22, 2018 -

CMA's Chrysler Dodge Jeep RAM of Lynchburg responded

My sincere apologies to you for your experience. Ken Kraft, General Manager, kkraft@craftauto.net

August 16, 2018

Very professional Shop did a great job servicing my vehicle. Work was done quickly and Zach was very friendly and professional. I would highly recommended crafts servic More

by brobbins4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Boyd
Aug 17, 2018 -

CMA's Chrysler Dodge Jeep RAM of Lynchburg responded

Thanks brobbins4 for the outstanding review! We understand that servicing your car takes valuable time out of your day and we never want to waste our customers' time. We are very happy to hear that your service was completed in a timely manner and we look forward to servicing you again. Best, Ken Kraft, General Manager, kkraft@craftauto.net

August 15, 2018

Recall software update while I waited I took my 2018 Grand Cherokee to Billy Craft CDJR for a software update under a recall. They completed the upgrade in a reasonable time while I waite More

by karl.biesemier
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sorry, don't remember specific people.
Aug 15, 2018 -

CMA's Chrysler Dodge Jeep RAM of Lynchburg responded

Thank you for your feedback! We are driven to offer great customer care and we strive to provide the best customer service experience. If there is anything more that we can do, please come back and see us again.

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