CMA's Chrysler Dodge Jeep RAM of Lynchburg

Awesome! It was very quick and professional service. I loved the kid's playroom in the waiting room. They have a very knowledgeable and trustworthy staff. It was very quick and professional service. I loved the kid's playroom in the waiting room. They have a very knowledgeable and trustworthy staff. More

I didn't deal with Zach. I dealt in service with Kenneth, who was great. The rest of the folks,, other than the service manager, I wouldn't deal with again. My car had a fac I dealt in service with Kenneth, who was great. The rest of the folks,, other than the service manager, I wouldn't deal with again. My car had a factory defect, which was going to cost me $3,300 to repair. Chrysler customer care told me to take the car to my local dealer, and once diagnosed, they would make a decision on whether to help me or not. Kenneth told me that they couldn't repair the car for 6 weeks, due to a back order of the parts. Kenneth let me have a loaner for 5 days. I offered to sell the car to the dealership at a very low price of $8,000, which is what they said they would give me on a trade. The general manager was supposed to call with that afternoon with their decision. He did not. The next morning, I went to the dealership and was told that they could buy my car for $8,000, but they could not give me money that day. Customer care told me that they would not help me with the repair, and upon saying that, the customer service lady, Nicole, hung up on me, probably because she thought I would yell at her. I told the General Manager that if they couldn't pay me that day, then to just put the car back together, and I would take it. The service manager was good for his word and they gave me the car back, for $458.00. I wouldn't ever buy another Chrysler product and I sure would never buy from Billy Craft. More

No complaints. Was kept informed of what was being done. Staff was friendly and professional. Enjoyed the complimentary coffee. Will continue to use Billy Craft Chry Was kept informed of what was being done. Staff was friendly and professional. Enjoyed the complimentary coffee. Will continue to use Billy Craft Chrysler Dodger Jeep Ram service department. More

Oil and filter Great job and fast service thanks guys will be back soon for my recall on tail gate like the fact there was coffee and snacks to have wile I wait Great job and fast service thanks guys will be back soon for my recall on tail gate like the fact there was coffee and snacks to have wile I wait More

no complaints . Good job. Next time I am in, I will want to know what safety steps I should take with a payload that is near the vehicles limit. Things such as t . Good job. Next time I am in, I will want to know what safety steps I should take with a payload that is near the vehicles limit. Things such as trans temp limit, engine oil tem limit, driving speed, tire pressure at payload limit Also, my next service will be around 20K miles after which I will be driving 6,000 miles in 4 weeks with a payload near the vehicles limit. Should I change the following oils before I leave : transmission, transfer case, front and rear differentials. Also radiator fluid change. I have no problem changing these fluids early if it means a safe trip under these unusual conditions mentioned above Robert Swain More

Good timely Service Brought my car in for service and cruise control re-call, my car was returned to be with service complete and PCM flashed for recall within 40 mins. Brought my car in for service and cruise control re-call, my car was returned to be with service complete and PCM flashed for recall within 40 mins. More

trouble shooting and inspection He made sure that everything was functioning and gave me a prognosis of what might eventually would have to be replaced. And while waiting I looked at He made sure that everything was functioning and gave me a prognosis of what might eventually would have to be replaced. And while waiting I looked at purchasing a new jeep More

fast service My RAM 2500 was recalled for several updates, service was fast. I intend on using them for my oil change service in the future if they are competitive My RAM 2500 was recalled for several updates, service was fast. I intend on using them for my oil change service in the future if they are competitive in price. The shop was clean, nice waiting room and rest room available. Overall it was an excellent experience. More

Diesel fuel filters I had a message on my dash that I needed fuel filters, I drove to the dealership without calling. The service manager, Zach, scanned my trucks comput I had a message on my dash that I needed fuel filters, I drove to the dealership without calling. The service manager, Zach, scanned my trucks computer and determined it did need the filters and told me they could have it ready in 30 minutes. 30 minutes later I get a text from Zach my truck is ready and it was. Danny Cabaniss More

5 Star Service Always nice to see my car dealer, Bob Nichols at work. I always look him up when I take my Jeep in. The guys in the back drove my car in for me and dr Always nice to see my car dealer, Bob Nichols at work. I always look him up when I take my Jeep in. The guys in the back drove my car in for me and drove it back inside for me when it was done. More