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CMA's Chrysler Dodge Jeep RAM of Lynchburg

Lynchburg, VA

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508 Reviews

2639 Lakeside Dr

Lynchburg, VA

24501

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508 Reviews of CMA's Chrysler Dodge Jeep RAM of Lynchburg

October 05, 2018

Purchase new car My family has purchased several automobiles her over the years and are very pleased with this dealership. We really enjoy working with Holcombe Hugh More

by jc.pete12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Holcombe "Hawk" Hughes
Oct 05, 2018 -

CMA's Chrysler Dodge Jeep RAM of Lynchburg responded

jc.pete12, we are truly grateful for this awesome review! We are thrilled that Holcombe was able to take care of you. He is a great asset to our team and we appreciate him providing you with the customer service that you deserve. Congratulations on your new vehicle! Thank you again and we always look forward to working with you again in the future! Best, Ken Kraft, General Manager, kkraft@craftauto.net

October 05, 2018

Damage Check Billy Craft Chrysler once again went above and beyond normal good service and provided a very good experience. Twice I'd heard metallic noises coming More

by quake671
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sorry, I neglected to get names, but every BCC employee I dealt with was excellent.
Oct 05, 2018 -

CMA's Chrysler Dodge Jeep RAM of Lynchburg responded

quake671 thank you for taking the time to write this review about your experience with Billy Craft CDJR. We strive to make every customer experience exceptional, and are very grateful for all of our clients who get the word out about the quality of service they have received. We look forward to assisting you with all your future needs. Thank you again. Ken Kraft, General Manager, kkraft@craftauto.net

October 05, 2018

Knowledgeable and friendly Very helpful and accommodating solved my van’s issue. Very polite and friendly as well. Everything went smoothly and I was pleased with service. I wou More

by LJRANGER03
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Zach Boyd
Oct 05, 2018 -

CMA's Chrysler Dodge Jeep RAM of Lynchburg responded

Thanks for your perfect review, LJRANGER03! We're glad to hear that our team was friendly and polite! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best, Ken Kraft, General Manager, kkraft@craftauto.net

October 03, 2018

Excellent Service I was welcomed when I pulled in immediately. They took care of my oil change and recall and also let me know of some other things that needed attentio More

by laurenkay1984
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Boyd
Oct 04, 2018 -

CMA's Chrysler Dodge Jeep RAM of Lynchburg responded

Thanks for your perfect review, laurenkay1984! We're glad to hear that our team was friendly and polite! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best, Ken Kraft, General Manager, kkraft@craftauto.net

October 02, 2018

Service Visit My car needed service to prepare for a long trip. I was able to drop it off the night before and they called me with updates throughout the day to le More

by amsingr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney Weeks
Oct 03, 2018 -

CMA's Chrysler Dodge Jeep RAM of Lynchburg responded

Thank you for your feedback! We are driven to offer great customer care and we strive to provide the best customer service experience. If there is anything more that we can do, please come back and see us again.

October 01, 2018

Oil Change, recalls, and tuneup I was very pleased with the service. It was accomplished quickly. Zach answered all my questions very patiently and thoroughly; I felt like I was ab More

by rsones
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Boyd
Oct 02, 2018 -

CMA's Chrysler Dodge Jeep RAM of Lynchburg responded

rsones, we're glad to hear that your service visit went so well and that Zach was a great help to you. It's always great to hear from our customers and we appreciate you taking the time to give us feedback. Thank you for continually choosing Billy Craft CDJR for your vehicle needs. Best, Ken Kraft, General Manager, kkraft@craftauto.net

September 29, 2018

Recall and check for problem. Great results Great. Excellent In and out on time as promised Very professional and helpful Would certainly back when needed. I am not a dealership employee More

by papatom24551
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Boyd
Oct 01, 2018 -

CMA's Chrysler Dodge Jeep RAM of Lynchburg responded

Thank you so much! It is our goal to provide the best experience and being acknowledged for that is amazing! We appreciate the business and your time in making your positive experience known!! Thanks again, Ken Kraft, General Manager, kkraft@craftauto.net

September 28, 2018

EXCELLENT THE ENTIRE SERVICE DEPT. IS OUTSTANDING AND WILL GO THE EXTRA MILE TO MAKE SURE YOUR VEHICLE IS RIGHT WHEN YOU LEAVE. WILLING TO EXPLAIN EVERYTHING TH More

by hbstinnett3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney Weeks
Sep 28, 2018 -

CMA's Chrysler Dodge Jeep RAM of Lynchburg responded

hbstinnett3 thank you for the fantastic review. We are completely dedicated to providing top-quality service, and we are grateful to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Billy Craft CDJR, we value our customers, and we look forward to seeing you on your next visit. Ken Kraft, General Manager, kkraft@craftauto.net

September 28, 2018

Dodge 2500 recall The recall was completed very quickly, less than the estamited 2 hours, very pleased with the service. Used the truck the next day pulling my 10,000 More

by artross154
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Boyd, Rodney Weeks
Sep 28, 2018 -

CMA's Chrysler Dodge Jeep RAM of Lynchburg responded

Thanks artross154 for the outstanding review! We understand that servicing your car takes valuable time out of your day and we never want to waste our customers' time. We are very happy to hear that your service was completed in a timely manner and we look forward to servicing you again. Best, Ken Kraft, General Manager, kkraft@craftauto.net

September 28, 2018

Uninformative and not very personable My first visit the service representative tried to over charge me for oil change and they weren't very friendly. My second visit was an appointment we More

by dturpin4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ken Kraft
Sep 28, 2018 -

CMA's Chrysler Dodge Jeep RAM of Lynchburg responded

Thank you for taking the time to give us feedback. We are so sorry that you had a negative experience with our service department. Our goal is the total satisfaction of our customers, and to provide a positive experience. We would like to get more details about your visit. Please contact our General Manager, Ken Kraft at 434-845-3456 or a kkraft@craftauto.net at your earliest convenience.

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