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CMA's Chrysler Dodge Jeep RAM of Lynchburg

Lynchburg, VA

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508 Reviews

2639 Lakeside Dr

Lynchburg, VA

24501

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508 Reviews of CMA's Chrysler Dodge Jeep RAM of Lynchburg

October 11, 2018

Used Ram 1500 Helpful friendly and direct to the point on price of trade in and sale.Would recommend to friends and family.Will come back for my next car or truck! More

by 84vette
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bo Johnson, Kirk Wilkes
Oct 12, 2018 -

CMA's Chrysler Dodge Jeep RAM of Lynchburg responded

84vette, thank you for taking the time to share this amazing feedback! At Billy Craft CDJR, we strive to ensure that no question or concern goes unanswered and it's encouraging to know that our staff was able to show you quick and efficient service. If there is anything more that we can do please come back and see us again. Take care! Ken Kraft, General Manager, kkraft@craftauto.net

October 10, 2018

I will never go there again. I made a appt to have my vehicle serviced. After 8 hours of my car being there they did not fix it because they did not have the part. I did let them More

by hunterpamela4
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Kenny
Oct 11, 2018 -

CMA's Chrysler Dodge Jeep RAM of Lynchburg responded

Thank you for taking the time to give us feedback. We are so sorry that you had a negative experience with our service department. Our goal is the total satisfaction of our customers, and to provide a positive experience. We would like to get more details about your visit. Please contact our General Manager, Ken Kraft at 434-845-3456 or a kkraft@craftauto.net at your earliest convenience.

October 10, 2018

Oil change / inspection / brake issues They did a great job working on the issues I needed fixed. I asked them to let me know if I needed new tires to pass inspection and they let me know t More

by RYANBALLVA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip Fallen
Oct 11, 2018 -

CMA's Chrysler Dodge Jeep RAM of Lynchburg responded

RYANBALLVA, we're glad to hear that your service visit went so well. It's always great to hear from our customers and we appreciate you taking the time to give us feedback. Thank you for choosing Billy Craft CDJR for your vehicle needs. Best, Ken Kraft, General Manager, kkraft@craftauto.net

October 09, 2018

Made me feel that my visit was important to them The staff was very professional. They explained just what was needed for my vehicle and were very polite and accommodating. They were very friendly; I More

by cedesgirl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Boyd, Rodney Weeks, Phillip Fallen
Oct 09, 2018 -

CMA's Chrysler Dodge Jeep RAM of Lynchburg responded

cedesgirl thank you for the fantastic review. We are completely dedicated to providing top-quality service, and we are grateful to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Billy Craft CDJR, we value our customers, and we look forward to seeing you on your next visit. Ken Kraft, General Manager, kkraft@craftauto.net

October 09, 2018

Good Job! I had a warranty repair completed - my service advisor is Phillip Fallen. I was able to easily schedule the repair online. Phillip let me know what More

by KSB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip Fallen
Oct 09, 2018 -

CMA's Chrysler Dodge Jeep RAM of Lynchburg responded

Thank you so much! It is our goal to provide the best experience and being acknowledged for that is amazing! We appreciate the business and your time in making your positive experience known!! Thanks again, Ken Kraft, General Manager, kkraft@craftauto.net

October 09, 2018

Helpful Service The service center at Billy Craft Chrysler Doge Jeep Ram did a great job at fixing the AC in my car. The customer service was helpful and polite. All More

by Happy Customer
Recommend Dealer
Yes
Employees Worked With
Bo Johnson, Zach Boyd, Ryan Grimes
Oct 11, 2018 -

CMA's Chrysler Dodge Jeep RAM of Lynchburg responded

Thanks for your perfect review, Happy Customer! We're glad to hear that our team was helpful and polite! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best, Ken Kraft, General Manager, kkraft@craftauto.net

October 08, 2018

Bo Johnson best sales guy ever. Not pushy but helpful. My old Jeep was 2004 and Bo took time to explain all new features. This is my 3rd Jeep. 1996 - 300,000 miles. 2004 221,000 a More

by Giba
Customer Service
Recommend Dealer
Yes
Employees Worked With
Bo Johnson
Oct 08, 2018 -

CMA's Chrysler Dodge Jeep RAM of Lynchburg responded

Thank you for your feedback! We are driven to offer great customer care and we strive to provide the best customer service experience. If there is anything more that we can do, please come back and see us again.

October 08, 2018

Excellent Service Very satisfied with overall Service experience. There was a small incident during the service that damaged my tire. But Rodney and team handled it pro More

by prasanna.288
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney Weeks
Oct 08, 2018 -

CMA's Chrysler Dodge Jeep RAM of Lynchburg responded

prasanna.288, we're glad to hear that your service visit went so well and that Rodney was a great help to you. It's always great to hear from our customers and we appreciate you taking the time to give us feedback. Thank you for choosing Billy Craft CDJR for your vehicle needs. Best, Ken Kraft, General Manager, kkraft@craftauto.net

October 08, 2018

Prompt courteous service The work was performed in the time frame that was quoted and at a cost a little less than expected Employees were kind and courteous More

by REBUILDORR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Boyd, Phillip Fallen
Oct 09, 2018 -

CMA's Chrysler Dodge Jeep RAM of Lynchburg responded

Thanks for your perfect review, REBUILDORR! We're glad to hear that our team was kind and courteous! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best, Ken Kraft, General Manager, kkraft@craftauto.net

October 08, 2018

Review I wish that the communication was better. I didn't receive a call back & I had to call several times about status of my car. More

by LDW
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Lisa, Zach Boyd
Oct 09, 2018 -

CMA's Chrysler Dodge Jeep RAM of Lynchburg responded

Thank you for your feedback! We are driven to offer great customer care and we strive to provide the best customer service experience. If there is anything more that we can do, please come back and see us again.

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