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CMA's Chrysler Dodge Jeep RAM of Lynchburg

Lynchburg, VA

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508 Reviews

2639 Lakeside Dr

Lynchburg, VA

24501

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508 Reviews of CMA's Chrysler Dodge Jeep RAM of Lynchburg

October 31, 2018

Lengthy repair that was told would only be 2 hours My repair work was estimated to take 2 hours. I left my van at 0830 and at 4pm was not ready. When I expressed difficulty because I needed to be somew More

by errn4u2004
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Boyd
Oct 31, 2018 -

CMA's Chrysler Dodge Jeep RAM of Lynchburg responded

We apologize for any inconvenience. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with our business. Your happiness is our number one priority. Ken Kraft, General Manager, kkraft@craftauto.net

October 31, 2018

Great Experience Bo was patient and more than willing to answer all my questions. Worked with him through email and in person and each experience was great. No complai More

by akeith0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bo Johnson, Ryan Grimes
Oct 31, 2018 -

CMA's Chrysler Dodge Jeep RAM of Lynchburg responded

Thank you so much! It is our goal to provide the best experience and being acknowledged for that is amazing! We appreciate the business and your time in making your positive experience known!! Thanks again, Ken Kraft, General Manager, kkraft@craftauto.net

October 30, 2018

New Jeep experience Bob was super helpful throughout the new car buying process. We shared what we were looking for and he delivered. We appreciated all he did for us! More

by Em Watkins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Nichols, Ryan Grimes
Oct 30, 2018 -

CMA's Chrysler Dodge Jeep RAM of Lynchburg responded

Em Watkins, we are truly grateful for this awesome review! We are thrilled that Bob was able to take care of you. He is a great asset to our team and we appreciate him providing you with the customer service that you deserve. Congratulations on your new vehicle! Thank you again and we always look forward to working with you again in the future! Best, Ken Kraft, General Manager, kkraft@craftauto.net

October 29, 2018

Could not find the problem I took my Dodge Journey in to get an oil change and asked them to check my front, left tire for a slow leak. I had filled the tire up with air four t More

by jvaughan1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Boyd
Oct 29, 2018 -

CMA's Chrysler Dodge Jeep RAM of Lynchburg responded

Thank you for taking the time to give us feedback. We are so sorry that you had a negative experience with our service department. Our goal is the total satisfaction of our customers, and to provide a positive experience. We would like to get more details about your visit. Please contact our General Manager, Ken Kraft at 434-845-3456 or a kkraft@craftauto.net at your earliest convenience.

October 29, 2018

Oil Change I have been bringing my RAM in to this dealer for years. I have had a few issues from time to time, no one is perfect. BUT, my last oil change, I no More

by DPUZZO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Boyd
Oct 30, 2018 -

CMA's Chrysler Dodge Jeep RAM of Lynchburg responded

Thank you for providing your feedback and letting us know about this issue. We are so sorry that you had a negative experience with our service department. Our goal is the total satisfaction of our customers, and to provide a positive experience.

October 28, 2018

Windshield whistling. The dealership worked through the issue by replacing the windshield only to find it to be the heater box seal leaking when placed in recirculation mo More

by sszip2
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rodney Weeks
Oct 29, 2018 -

CMA's Chrysler Dodge Jeep RAM of Lynchburg responded

Thank you for your feedback! We are driven to offer great customer care and we strive to provide the best customer service experience. If there is anything more that we can do, please come back and see us again.

October 25, 2018

Recalls I had two recalls on my Chrysler Pacific, you all fixed one, needed to order a part for the other recall. Its been several weeks since, but so far More

by haroldlee123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
don't know any names
Oct 26, 2018 -

CMA's Chrysler Dodge Jeep RAM of Lynchburg responded

Thank you for providing your feedback and letting us know about this issue. Unfortunately, sometimes recall parts that are ordered take little longer to reach us due to the high demand and we are at the mercy of Chrysler. I spoke with our service manager about this and he informed me that he has gotten the part in and had already reached out and set you up an appointment. We apologize for the delay and look forward to getting your vehicle needs taken care of. Have a great day.

October 25, 2018

Recall service performed Called, provided the information required, drove up, welcomed courteously, directed to the waiting room...hour later everything was done, they explain More

by BubbaJ Richard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Boyd
Oct 26, 2018 -

CMA's Chrysler Dodge Jeep RAM of Lynchburg responded

Bubba thank you for the fantastic review. We are completely dedicated to providing top-quality service, and we are grateful to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Billy Craft CDJR, we value our customers, and we look forward to seeing you on your next visit. Ken Kraft, General Manager, kkraft@craftauto.net

October 24, 2018

Craft Service Prompt, timely & courteous service by the technicians. My only issue is the cost of the part & labor for the part installation- Need to work on the co More

by todd.vannoordt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Boyd
Oct 26, 2018 -

CMA's Chrysler Dodge Jeep RAM of Lynchburg responded

Thank you for your feedback! We are driven to offer great customer care and we strive to provide the best customer service experience. If there is anything more that we can do, please come back and see us again.

October 22, 2018

My car was ready even before promised. The runner got me to work on time and was very pleasant. Zack Boyd was very friendly and helpful as was all of the Service Staff that I dealt with. More

by rippelp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Boyd
Oct 26, 2018 -

CMA's Chrysler Dodge Jeep RAM of Lynchburg responded

Thanks rippelp for the outstanding review! We understand that servicing your car takes valuable time out of your day and we never want to waste our customers' time. We are very happy to hear that your service was completed in a timely manner and we look forward to servicing you again. Best, Ken Kraft, General Manager, kkraft@craftauto.net

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