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CMA's Chrysler Dodge Jeep RAM of Lynchburg

Lynchburg, VA

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508 Reviews

2639 Lakeside Dr

Lynchburg, VA

24501

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508 Reviews of CMA's Chrysler Dodge Jeep RAM of Lynchburg

November 05, 2018

Very efficient Since 2014 I've been using the service department at Billy Craft Ram, initially I was not very satisfied, and actually considered just going else wher More

by bennettbobby2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney Weeks
Nov 08, 2018 -

CMA's Chrysler Dodge Jeep RAM of Lynchburg responded

bennettbobby2 thank you for the fantastic review. We are completely dedicated to providing top-quality service, and we are grateful to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Billy Craft CDJR, we value our customers, and we look forward to seeing you on your next visit. Ken Kraft, General Manager, kkraft@craftauto.net

November 03, 2018

Excellent service department. Took my Dodge Grand Caravan in with major issues at a scheduled time. After diagnosing rocker arm replacement to the cylinders and coolant line break More

by tobelinked
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Boyd, Rodney Weeks, Phillip Fallen
Nov 05, 2018 -

CMA's Chrysler Dodge Jeep RAM of Lynchburg responded

Thank you so much! It is our goal to provide the best experience and being acknowledged for that is amazing! We appreciate the business and your time in making your positive experience known!! Thanks again, Ken Kraft, General Manager, kkraft@craftauto.net

November 02, 2018

Good job in time needed Good experience, the person that was responsible for the car did everything I asked them to in the the time I needed it to be done. More

by francianoemi70
Recommend Dealer
Yes
Employees Worked With
Phillip Fallen
Nov 02, 2018 -

CMA's Chrysler Dodge Jeep RAM of Lynchburg responded

Thank you for your feedback! We are driven to offer great customer care and we strive to provide the best customer service experience. If there is anything more that we can do, please come back and see us again.

November 02, 2018

Great Experience The staff was courteous and professional. The service was timely and on point. They had my Jeep serviced and ready to go very swiftly. The text notifi More

by lakeeshad1906
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip Fallen
Nov 02, 2018 -

CMA's Chrysler Dodge Jeep RAM of Lynchburg responded

Thank you so much! It is our goal to provide the best experience and being acknowledged for that is amazing! We appreciate the business and your time in making your positive experience known!! Thanks again, Ken Kraft, General Manager, kkraft@craftauto.net

November 02, 2018

All aroung good experience Dropped my truck off for some recalls and a transmission pan leak. It was repaired and ready in one day. Everything went smooth. Phillip had everythin More

by chris.phelps
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip Fallen
Nov 02, 2018 -

CMA's Chrysler Dodge Jeep RAM of Lynchburg responded

Thanks chris.phelps for the outstanding review! We understand that servicing your car takes valuable time out of your day and we never want to waste our customers' time. We are very happy to hear that your service was completed in a timely manner and we look forward to servicing you again. Best, Ken Kraft, General Manager, kkraft@craftauto.net

November 02, 2018

Great service I was informed of the progress of my service at all times. So far it seems like my issues were repaired. I am pleased with the service and the peopl More

by spc1947
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Zach Boyd, Rodney Weeks
Nov 02, 2018 -

CMA's Chrysler Dodge Jeep RAM of Lynchburg responded

Thanks for your perfect review, spc1947! We're glad to hear that our team was informative and helpful! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best, Ken Kraft, General Manager, kkraft@craftauto.net

November 02, 2018

Great Service Department The service team at Billy Craft is top-notch! They were very professional and repaired my vehicle in a timely manner. I will recommend their service More

by jjacksonamelia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Boyd, Rodney Weeks, Phillip Fallen
Nov 02, 2018 -

CMA's Chrysler Dodge Jeep RAM of Lynchburg responded

jjacksonamelia thank you for taking the time to write this review about your experience with Billy Craft CDJR. We strive to make every customer experience exceptional, and are very grateful for all of our clients who get the word out about the quality of service they have received. We look forward to assisting you with all your future needs. Thank you again. Ken Kraft, General Manager, kkraft@craftauto.net

November 01, 2018

Knowledgable, quick service I brought my truck in for alignment after another dealer couldn't get the inner tie rod nut loose. I was expecting to wait all day for the truck to be More

by lud.fairchild
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Boyd
Nov 01, 2018 -

CMA's Chrysler Dodge Jeep RAM of Lynchburg responded

Thanks lud.fairchild for the outstanding review! We understand that servicing your car takes valuable time out of your day and we never want to waste our customers' time. We are very happy to hear that your service was completed in a timely manner and we look forward to servicing you again. Best, Ken Kraft, General Manager, kkraft@craftauto.net

November 01, 2018

Service on 10/30/18 I took my 2018 Jeep Renegade (that I bought from Billy Craft) for it’s first oil change on 10/30/18. The service department did not acknowledge me whe More

by Medic1985
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I did not get the employees names , Zach Boyd
Nov 01, 2018 -

CMA's Chrysler Dodge Jeep RAM of Lynchburg responded

Thank you for taking the time to give us feedback. We are so sorry that you had a negative experience with our service department. Our goal is the total satisfaction of our customers, and to provide a positive experience. We would like to get more details about your visit. Please contact our General Manager, Ken Kraft at 434-845-3456 or a kkraft@craftauto.net at your earliest convenience.

November 01, 2018

i will be coming back for sure! They treated very well! Will return for my tune up soon! Thank you again Philip! Even though you guys didn’t find the problem , I still left happy! More

by kee0927
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip Fallen
Nov 01, 2018 -

CMA's Chrysler Dodge Jeep RAM of Lynchburg responded

kee0927, We are so sorry to hear that we were not able to find the problem with your vehicle, but we so greatly appreciate your acknowledgement of the customer service you received. We are so glad that Phillip took great care of you and we look forward to servicing your vehicle in the future. Have a great day. Ken Kraft, General Manager, kkraft@craftauto.net

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