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CMA's Chrysler Dodge Jeep RAM of Lynchburg

Lynchburg, VA

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508 Reviews

2639 Lakeside Dr

Lynchburg, VA

24501

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508 Reviews of CMA's Chrysler Dodge Jeep RAM of Lynchburg

December 10, 2018

Great Service All the way around Phillip and our Service Technician Kyle were Awesome! The communication and service were top notch! We will certainly use them if needed in the future More

by pnklady87
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Phillip Fallen
Dec 12, 2018 -

CMA's Chrysler Dodge Jeep RAM of Lynchburg responded

Thank you so much! It is our goal to provide the best experience and being acknowledged for that is amazing! We appreciate the business and your time in making your positive experience known!! Thanks again, Ken Kraft, General Manager, kkraft@craftauto.net

December 10, 2018

Routine maintenance and recalls Service was prompt and all items were taken care of as scheduled. Everyone was courteous and friendly. I appreciated the text messages letting me know More

by Fcoles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip Fallen
Dec 12, 2018 -

CMA's Chrysler Dodge Jeep RAM of Lynchburg responded

Thanks for your perfect review, Fcoles! We're glad to hear that our team was friendly and polite! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best, Ken Kraft, General Manager, kkraft@craftauto.net

December 08, 2018

Satisfactory service The employees who served me were very respectful very helpful. and friendly. they were also very prompt. I was very please and satisfied to the se More

by aidajyeatts
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Boyd, Phillip Fallen
Dec 12, 2018 -

CMA's Chrysler Dodge Jeep RAM of Lynchburg responded

Aida, thank you for your feedback! We are driven to offer great customer care and we strive to provide the best customer service experience. If there is anything more that we can do, please come back and see us again. Take care! Best, Ken Kraft, General Manager, kkraft@craftauto.net

December 08, 2018

I’ll be back! From start to finish, my car buying experience at Billy Craft CDJR was a breeze. Ottis greeted me when I arrived and we immediately got to work. He wa More

by LadyKatie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Grimes, Ottis Brown III
Dec 12, 2018 -

CMA's Chrysler Dodge Jeep RAM of Lynchburg responded

LadyKatie, we are truly grateful for this awesome review! We are thrilled that Ottis was able to take care of you. He is a great asset to our team and we appreciate him providing you with the customer service that you deserve. Congratulations on your new vehicle! Thank you again and we always look forward to working with you again in the future! Best, Ken Kraft, General Manager, kkraft@craftauto.net

December 07, 2018

Quick Service I had an appointment for 10:00. I arrived around 45 minutes before scheduled appointment. I told them my situation at home and I would appreciate it More

by jr528
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Boyd
Dec 12, 2018 -

CMA's Chrysler Dodge Jeep RAM of Lynchburg responded

jr528 thank you for the fantastic review. We are completely dedicated to providing top-quality service, and we are grateful to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Billy Craft CDJR, we value our customers, and we look forward to seeing you on your next visit. Ken Kraft, General Manager, kkraft@craftauto.net

December 06, 2018

Best car purchase ever. Great people from sales, finance and management could not ask for nicer and easier people to work with. They got me the Jeep I wanted and a fair pric More

by 2019Rubicon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob, Ken Kraft, Bo Johnson, Zach Boyd, Ryan Grimes
Dec 06, 2018 -

CMA's Chrysler Dodge Jeep RAM of Lynchburg responded

I sincerely thank you for going out of your way to write this review about your experience at our dealership. We love hearing about customers that have a great experience at Billy Craft CDJR and we are glad you are one of them. It is great to know that our team took care of your automotive needs. Please do not hesitate to contact us if you have any questions about your car. Ken Kraft, General Manager, kkraft@craftauto.net

December 06, 2018

Got my dream Jeep!! I've been wanting a Jeep for a very long time but had been turned down by many dealerships due to an equity situation from a previous trade in. Bo was More

by nattycat13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bo Johnson, Ryan Grimes
Dec 06, 2018 -

CMA's Chrysler Dodge Jeep RAM of Lynchburg responded

nattycat13, we are truly grateful for this awesome review! We are thrilled that Bo was able to take care of you. He is a great asset to our team and we appreciate him providing you with the customer service that you deserve. Congratulations on your new vehicle! Thank you again and we always look forward to working with you again in the future! Best, Ken Kraft, General Manager, kkraft@craftauto.net

December 04, 2018

Bobby made the whole process very easy I just went in to look at the compass but after talking with Bobby and working with the numbers of how much it would cost including my trade ins I jus More

by A.Jones
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bo Johnson, Ryan Grimes, Kirk Wilkes
Dec 06, 2018 -

CMA's Chrysler Dodge Jeep RAM of Lynchburg responded

Thank you so much! It is our goal to provide the best experience and being acknowledged for that is amazing! We appreciate the business and your time in making your positive experience known!! Thanks again, Ken Kraft, General Manager, kkraft@craftauto.net

December 04, 2018

Took a couple trips, but came through! We got the dreaded "could not replicate" response regarding an issue when we took the vehicle in for other, routine maintenance. 2 days later, after More

by AQ7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney Weeks
Dec 06, 2018 -

CMA's Chrysler Dodge Jeep RAM of Lynchburg responded

Thank you for your feedback! We are driven to offer great customer care and we strive to provide the best customer service experience. If there is anything more that we can do, please come back and see us again.

December 03, 2018

First Class Service ..Great communication Great experience with the service team... Kept me informed and didn't feel like There was any high pressure does to add on services. Thanks! More

by dadsexton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Boyd
Dec 06, 2018 -

CMA's Chrysler Dodge Jeep RAM of Lynchburg responded

Thanks for your perfect review, dadsexton! We're glad to hear that our team was friendly and polite! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best, Ken Kraft, General Manager, kkraft@craftauto.net

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