Burleson Honda

Horrible experience with the service department. Took my honda in for oil change, tire rotation/balance and inspection. They Broke my oil pan and then took 5 days to fix it. I had to call each day for a p honda in for oil change, tire rotation/balance and inspection. They Broke my oil pan and then took 5 days to fix it. I had to call each day for a progress report and it was one excuse after another. They did give me a loaner car. The service department at this dealership has really gone down hill in the last couple of years and don't care about customer service. I am no longer a Honda fan and that's sad because I owned honda's for 25 years. More

I bought a 2021 Toyota Tacoma last weekend. I met with a Janet and after showing me the Truck I was in and out about hour and a half. I would definitely go back to this dealership. Friendly staff and they Janet and after showing me the Truck I was in and out about hour and a half. I would definitely go back to this dealership. Friendly staff and they care about your needs. More

Luis Mercado and Tony Arredondo made it easy for me to upgrade from a 2013 CRV to a 2021 Passport. They treated this gray-haired senior citizen the respect and kindness. Thanks upgrade from a 2013 CRV to a 2021 Passport. They treated this gray-haired senior citizen the respect and kindness. Thanks More

Luis Mercado was awesome while I traded in 2 vehicles, a 2018 Honda Accord EX and A 2016 Honda CRV EX on a 2021 Honda Accord EX. He was polite, kind, Understanding and did everything to make this transition 2018 Honda Accord EX and A 2016 Honda CRV EX on a 2021 Honda Accord EX. He was polite, kind, Understanding and did everything to make this transition easy for me. Thank you Luis. More

The commercial lies! I took my 2007 Honda accord to get appraised and offered $1,000 to trade in.. Cash for clunkers is a lie! Just because I had 2 repos from over 5 years ago and I have my pay off of over appraised and offered $1,000 to trade in.. Cash for clunkers is a lie! Just because I had 2 repos from over 5 years ago and I have my pay off of over $13,000 for my 2007 Honda accord.. They refused me!! Wow! Cash for clunkers is a lie!!! The guy next me had a trade in and they still wanted over $500 a month for a payment.. Wow!! What is that... You guys talk bad about tote the notes... They are better to go to.. They give people chances.. And they wouldn't look at my paper work I paid my 2007 Honda accord off of $1,300 in 4 years ... Never late...it didn't go to a credit because the lot didn't wake enough cars but they can be contacted... Thanks for nothing More

Spent the entire day trying to obtain a final price for a vehicle they had posted online. The vehicle was posted on several websites for a good price. However, when getting the information for the bank the d vehicle they had posted online. The vehicle was posted on several websites for a good price. However, when getting the information for the bank the dealership added thousands of dollars in service fees. I asked for disclosure for the work on a car with only 36,000 miles on it. The "service" was touch up paint, changing of fluids, and rotation of tires. The vehicle was not available without the thousands of dollars worth of fees. It was simple click bait to get you to their dealership. I have never had to pay for repairs on the purchasing side of a vehicle. The repair costs should have come from the sellers side. The entire process was deceptive in nature. List the car for the price you are selling it for. Don't add thousands of dollars on at the end and call it a service fee. More

July 2019: Had a great and easy experience working with Diego Barona on my 2016 certified pre-owned Honda purchase. I ran into some obstacles on approval at first because of my trade in being upside down b Diego Barona on my 2016 certified pre-owned Honda purchase. I ran into some obstacles on approval at first because of my trade in being upside down but Diego and the fianance team still found a way to make things happen! I'm very happy with my new car and plan to go Burleson Honda and refer friends and family for any future purchases. UPDATE 1/30/20: I changed my review from five star to one. My husband and I went in on Saturday for Honda's 2020 inventory sale, had an entire conversation with Daniel Duran about the sale and told him I was interested in the grey 2020 EX-L accord and he mentioned how they only had one left so he grabbed a car that didn't have the detailed window sheet and brought it up for us to test drive. Test drive went great and we loved the vehicle. We came back in and discussed numbers, Mike, the general manager, also came out and asked us what we thought of the 2020 accord. Then we offered a trade in that they offered a very low value for compared to my quoted value on their website. I mentioned the value I was quoted then he asked me if he gave full value if he could earn our business so I said yes. He ran our credit then told us he'd get back to us about the results and numbers in the morning. Before we left the dealership I realized I forgot to ask for the pricing sheet so I had my husband call him and he said he'd send a photo. Once he sent the photo I realized he pulled a bait and switch. He had us test drive a 2018 honda accord ex-l which explains why the sheet was missing and why he mentioned it had 26k miles on it. I thought it was odd at first but for whatever reason didn't think twice about it. Not only that but he added dealer services I didn't even ask for. It's one thing to bring me a pre-owned vehicle but not a 2018 and add fees on there that weren't discussed with me. This also isn't the first time I've had issues with this dealership. When I bought my Honda Civic from them I was told it was a certified pre-owned, it even had a plate saying certified pre-owned but when I decided to purchase it and looked over the paperwork, they added charges and said it was to certify it... Fortunately, they resolved that issue. Then a week or so after I bought it the battery would die within two mins if the car was on accessory mode and it turns out it had a bad battery. I had to go through a bunch of crap to get them to replace it luckily the manager in the service dept was kind about it and had it replaced. Anyways, I could understand if it was a honest mistake but I've seen them try to cheat me out of money before and I had a whole discussion about the "2020 inventory sale" he even confirmed it with me and I mentioned it several other times... The last time we were in there I said I was interested in a specific vehicle and both times he brought me something different.. The second one was an Accord but it was a sport even though I asked for an Ex-l... So, because they continue to think I'm stupid and continue to try and take advantage of me, I'll just wait until I receive my tax refund and go to vandergriff... You'd think since I bought my first car from them that the second car purchase would be a better experience... That was not the case.... I even showed the pricing sheet to my friend who has been selling cars for years and he also heard the whole conversation and agreed that we were being scammed... Thanks for making my husband's first car buying experience a terrible one... More