Burleson Honda

We traded in a vehicle nearly 3 weeks ago and the dealership still hasn't paid off the trade-in to the loan company that held the note on the trade-in. NO ONE is calling me back! dealership still hasn't paid off the trade-in to the loan company that held the note on the trade-in. NO ONE is calling me back! More

We just bought a new 2021 Honda Odessey at Burleson Honda and the salesperson Doug Taylor was a great help and made our experience wonderful. and the salesperson Doug Taylor was a great help and made our experience wonderful. More

Doug Taylor was absolutely the best sales associate I've ever dealt with. Bought a new Accord and love it. Thanks for an honest experience! ever dealt with. Bought a new Accord and love it. Thanks for an honest experience! More

Had a great experience with one of the sales associates. Went in to test drive a few cars with no intention of buying right now. Doug Taylor is the sales associate that approached me and I let him know tha Went in to test drive a few cars with no intention of buying right now. Doug Taylor is the sales associate that approached me and I let him know that I was just there looking. Doug was very attentive and let me know that he heard what I was saying. Doug showed me several cars and we discussed my options. He worked hard with me knowing that I wasn't looking to buy that day. He made this such a great and painless experience that I decided to go back the next day and buy my new car. If you want someone who is professional and cares about you, then Doug Taylor is the sales associate you should ask for. More

Had a great experience and wonderful time . Doug was good humored and patient. He answered any question I may have had. I would recommend him and this dealership to anyone. I had a long drive and he and Mike humored and patient. He answered any question I may have had. I would recommend him and this dealership to anyone. I had a long drive and he and Mike as well as the finance officer made every effort to make sure I left very satisfied in all aspects of the sale and purchase of the vehicle I drove down to purchase . I would give them ten stars but being they only allow five they will have to settle for that. Great people and great dealership. Fred More

Service issue I stopped by yesterday to Burleson Honda and had an issue with my blue tooth connection on my 2017 Honda Accord. Met Tyler Farley in service dept who I stopped by yesterday to Burleson Honda and had an issue with my blue tooth connection on my 2017 Honda Accord. Met Tyler Farley in service dept who not only showed me how to connect my phone but addressed the issue preventing me from completing this task myself. He was not only professional but extremely helpful and went out of his way to make sure that my issue was resolved. Big shout out to him, as he is a major asset to the dealership and the brand of Honda. Thank you Tyler for a job well done!!! More

Beware of Hidden fees!!! BAIT & SWITCH! The price they listed on their website is not what they will quote you in person! I also used the USAA TrueCar app which gives Milita BAIT & SWITCH! The price they listed on their website is not what they will quote you in person! I also used the USAA TrueCar app which gives Military discount price but they don’t follow it. What is the point of having those apps as a tool for car buying guide if dealership doesn’t follow it. The salesman and manager will always find a way to make an excuse and blame something like inaccurate prices on USAA TrueCar app that promises accuracy and instant price breakdown on vehicles from dealership that they partnered with. I mean c’mon it’s 2020, stop living like it’s 1985! People can find the answer over the internet nowadays and compare. It’s disappointing and that they treat people like veteran customers with a whopping extra $2100 on the top of a used car valued under $15k!!! By the law, consumers only pay for Tax, Title, and License (registration). Document fees should be at the maximum of $150. I was told that the $2100 is to recoup the cost for the reconditioning of the vehicle and when I checked the battery the sticker was dated 06/18 which is 2 years old!!! Make sure y’all check the battery stickers for date (warranty) and tires are stamped with dates because that’s how manufacturers keep track of the warranty! Don’t let dealership ripoff honest people and don’t let Honda Burleson take your hard earned money. Only pay for what is listed on the website and the Actual Vehicle Value. Any extras like tint, wheel locks, and etc are not required to pay by the law! Dealership installed items are gimmicks! I understand the work that is done but if they are going to charge me extra $2100 for reconditioning then why they didn’t even fix the bumper damage of the car. The only thing that is relevant to the repairs are the new tires and that’s it! When I talked to the manager I told him that I don’t want to pay for dealership fee $2100 because it’s not listed on their website. They will try to argue and show you the generic message (footnotes*) thinking they can somehow make you believe that you are required to pay extra because you are stupid enough not to understand the internet price and basic math! Stop making excuses, be fair and honest to customers. Don’t even mention transparency if you can’t itemized the items for charging extra $2100. It’s a xxxx used car! Not an antique. Car buying experience should be fun but my salesman asks me questions like I’m a dollar sign! Be knowledgeable on the product and explain the functionality of the vehicle before proceeding with the price and then don’t go to your manager when you can’t decide about the final price because you don’t make the finance decisions! You’re a salesman for a reason so earn your title, managers manages employees and not customers! I can’t even imagine how they make sales in new car department... More

My salesman was Marcus Jamison. This man is very honest and truly wants to help you get your car with the best deal. Awesome guy!!! I love Honda of Burleson. and truly wants to help you get your car with the best deal. Awesome guy!!! I love Honda of Burleson. More

The price they advertise online is not what they quote you in person. We found one of their used cars online and went in to look at it. I knew there would be extra fees for TTL, but after test driving i you in person. We found one of their used cars online and went in to look at it. I knew there would be extra fees for TTL, but after test driving it we were told the actual price was about $5,000 higher than what it was listed for. The salesman explained that the additional cost was for the reconditioning fee for work they did on the car to get it ready to sell. I can understand there being work that needs to be done on the cars and the dealership wanting to recoup that cost. My issue is why not include that in the advertised price. When we asked our salesman about this he said that no dealership includes that extra cost in their advertised price and if Burleson Honda did no one would come look at their cars because they would be advertised for higher than other dealerships around. I don't know how accurate that statement is. We felt very deceived. The added amount took the price out of our budget. After the back and forth drama that occurs in buying cars they did come down on their price some but we still paid about $2,000 over the advertised price. Looking back I wish we had got up and walked out but we were in a real crunch with needing a new car. It just leaves me wondering what else they were deceptive about. Did they really do the work they claim they did? As we are starting to look for another used car for my husband we'll look elsewhere since this dealship was deceptive with us. More

Me and my family are repeat customers of Marcus. He has always helped us when we need a car. Hes a great guy and will work really hard to get you the car you want. always helped us when we need a car. Hes a great guy and will work really hard to get you the car you want. More