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Burleson Honda

Burleson, TX

3.0
786 Reviews

632 N. Burleson Blvd.

Burleson, TX

76028

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786 Reviews of Burleson Honda

May 04, 2022

The Sales Managers will try to ripped you off to earn your business and will give a low ball on your trade in. Cars prices already overpriced More

by Bert
Recommend Dealer
No
Employees Worked With
John
Jun 13, 2022 -

Burleson Honda responded

Bert, there's no doubt that the market is all over the board right now. We apologize for not being able to work out a deal with you. Please contact me directly if there is anything I can help with in the future. Thanks Andie Villalobos 817-782-8611

April 19, 2022

We DID NOT buy a vehicle. We corresponded for (3) days about the Chevy Traverse. We scheduled an appointment for Saturday4/16. I was able to get to dealership early, yest More

by e.guidry
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kevin Baker
Jun 08, 2022 -

Burleson Honda responded

E, we apologize for the way things played out the last thing we ever want is to disappoint our customers. If there is anything I can help with please reach out to me directly. Thanks, Andie Villalobos 817-782-8611

March 12, 2022

Mark a base model vehicle $9000 above MSRP. when i called them out on it they reduced the mark up by $2500 and also reduced the value of my trade-in. The trade-in was supposed the be a guarante More

by Aric
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Doug Taylor
Apr 12, 2022 -

Burleson Honda responded

Aric, we apologize if our team did not explain the figures correctly. KBB gives a number based on the information you enter, and we apologize if your trade in was not worth what you thought it was. If there is anything we can help with in the future please let us know.

Apr 12, 2022 -

Aric responded

the car was worth what KBB said it was worth. The other dealer gave me the correct amount. The problem i had was: 1. You added over $5000 onto the base price of the honda HRV because you said that it was the cheapest price you could sell it for. 2. When I said I would not pay the added $9000 dollar price, you lowered the $9000 dollar additional charge for the vehicle to $7500 and then also lowered the value of my trade in by $1500. Every part of the deal was dishonest as you can purchase a HRV for MSRP price. Sneakily changing the value of the trade-in vehicle to make it look like I was paying less for the new car was underhanded. Stating that my 2018 Chevrolet Colorado in excellent condition and 70 thousand miles was worth $25K after the KBB trade in value listed it as $31,105 is very dishonest. Also responding to this post as if I didn't understand the numbers, because you didn't explain how I should pay more for your vehicle than MSRP and accept less for my vehicle than the KBB offer your dealership provided is even more proof of how everyone should avoid this dealership.

Aug 12, 2022 -

Aric responded

I just receive an email from this dealer saying not to accept a deal with a market adjustment. I recommend not using this dealer as they added. 25% market adjustment to a car I tried to purchase. I highly recommend avoiding this place until they fall under new management and have transparent pricing before you arrive. Never pay MSRP or more than MSRP. This dealership is why dealerships will go away in the future.

March 09, 2022

Luis Mercado was my sales person and Felix was my financial man. These 2 worked so well to get me the best deal possible. Last year I traded in 2 vehicles to get a 2021 White Honda Accord. I now hav More

by Danette Ratliff
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Mercado , Felix Santos
Apr 12, 2022 -

Burleson Honda responded

Danette, thank you for taking the time to share your thoughts on working with our team. We're glad to hear Luis and Felix delivered such a great experience!

February 16, 2022

I had a very poor experience with them and I don’t trust them. They lied to me a few years ago saying that if you put a down payment on a lease it transfers over to the next vehicle. Then said to me that my More

by RFFW
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chase
Apr 12, 2022 -

Burleson Honda responded

RFFW, thank you for taking the time to let us know about your recent experience. We are unable to locate your profile under this name, we're not sure who told you that down payments can be transferred but that is not true. If there is anything we can help with in the future please contact us.

January 11, 2022

STAY AWAY FROM THIS PLACE. They should all be charged as criminals for their practices they tell the customers. Their service department charged me for work they didn’t even do. We’re not talking about $ More

by Ric S
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ralph Labault, Andre Stripling, Dee Alexander, David Benavidez, Walt Davis, Trent Thannisch, Juanaly Martinez
January 02, 2022

I bought a 2021 Chevrolet Silverado High Country from Burleson Honda on 12/31/2021. There were some problems after the sale, but the dealership made everything right. More

by A. King
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica was great
Apr 12, 2022 -

Burleson Honda responded

A, our goal is to make sure everyone who walks through the door leaves happy & we appreciate the opportunity to make things right. Thank you for choosing Burleson Honda!

October 16, 2021

Horrible experience with the service department. Took my honda in for oil change, tire rotation/balance and inspection. They Broke my oil pan and then took 5 days to fix it. I had to call each day for a p More

by nche
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brayden
October 15, 2021

I bought a 2021 Toyota Tacoma last weekend. I met with a Janet and after showing me the Truck I was in and out about hour and a half. I would definitely go back to this dealership. Friendly staff and they More

by TXHunter
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Janet
June 18, 2021

Luis Mercado and Tony Arredondo made it easy for me to upgrade from a 2013 CRV to a 2021 Passport. They treated this gray-haired senior citizen the respect and kindness. Thanks More

by pam.tennery
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Mercado, Tony Arredondo