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Burleson Honda
Burleson, TX
785 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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785 Reviews of Burleson Honda
April 19, 2022
We DID NOT buy a vehicle. We corresponded for (3) days about the Chevy Traverse. We scheduled an appointment for Saturday4/16. I was able to get to dealership early, yest We corresponded for (3) days about the Chevy Traverse. We scheduled an appointment for Saturday4/16. I was able to get to dealership early, yesterday. CALLED AHEAD. Confirmed it was on the lot, and arrived with $12,000.00, to make down payment. When I arrived KEVIN had the vehicle gassed and pulled up front, for me to test drive. Awesome!! I WAS THERE WITH 100% INTENTION OF PURCHASING VEHICLE. While Kevin decided to "chit-chat" about the vehicle, another salesman took the keys and let another customer test drive the vehicle, ahead of me. We had to wait for them to return, and the other customer left the dealership. Once I finally "got my turn", I told Kevin, point blank, I am buying this car. I took the test drive, and went to pick up my husband, and son. While we were on the test drive, the other customer decided to come back, and the "other salesman" had them sign. "Sorry the car has been sold, I need the keys back." "If you like I have some other options here on the lot." Pro: we got to actually drive a Traverse Con: WE WILL NEVER RETURN TO BURLESON HONDA, AND WILL DISCOURAGE OTHERS FROM DOING SO, AS WELL. xxxxers. More
by e.guidry
Employees Worked With
Kevin Baker
March 12, 2022
Mark a base model vehicle $9000 above MSRP. when i called them out on it they reduced the mark up by $2500 and also reduced the value of my trade-in. The trade-in was supposed the be a guarante when i called them out on it they reduced the mark up by $2500 and also reduced the value of my trade-in. The trade-in was supposed the be a guaranteed about through KBB. They said that they had the "lowest Mark-up". I left and purchased a vehicle at MSRP from a different dealership. More
by Aric
Employees Worked With
Doug Taylor
March 09, 2022
Luis Mercado was my sales person and Felix was my financial man. These 2 worked so well to get me the best deal possible. Last year I traded in 2 vehicles to get a 2021 White Honda Accord. I now hav financial man. These 2 worked so well to get me the best deal possible. Last year I traded in 2 vehicles to get a 2021 White Honda Accord. I now have a 2022 Honda Accord. I love the gray, with dark interior. I appreciate all that Luis and Felix did to make this happen for me. I will continue to buy from Honda Burleson for all my car vehicle needs. . More
by Danette Ratliff
Employees Worked With
Luis Mercado , Felix Santos
February 16, 2022
I had a very poor experience with them and I don’t trust them. They lied to me a few years ago saying that if you put a down payment on a lease it transfers over to the next vehicle. Then said to me that my them. They lied to me a few years ago saying that if you put a down payment on a lease it transfers over to the next vehicle. Then said to me that my only option is to lease a vehicle for a high monthly payment. I did end up getting a nice preowned vehicle. They recently called me to see if I will trade mine in. After a few times up there I still feel like they will say anything to make a sale. But the service crew is great. More
by RFFW
Employees Worked With
Chase
January 11, 2022
STAY AWAY FROM THIS PLACE. They should all be charged as criminals for their practices they tell the customers. Their service department charged me for work they didn’t even do. We’re not talking about $ criminals for their practices they tell the customers. Their service department charged me for work they didn’t even do. We’re not talking about $1000 worth of work. We’re talking about $5000. I paid to have the catalytic converter replaced along with some other work. They did a terrible job on the other work and didn’t even replace the catalytic converter. Even when I have a receipt from them showing all parts and labor were paid for. The work they didn’t do was verified by a ASE mechanic at another shop. They told me there was NO way that the catalytic converter was ever replaced. I guess this is why the “check engine” light stayed on after I paid and picked it up. When I called the service rep back he said he didn’t know why the light would still be on and said I’d have to pay for another diagnostic. Keep in my they are supposed guarantee their work, parts, and whatever else lies they say they guarantee. Stay away from this place, especially if you are a female. They will prey on your vulnerability of not knowing. I’ve reported them to the better business bureau. Unbelievable More
by Ric S
Employees Worked With
Ralph Labault, Andre Stripling, Dee Alexander, David Benavidez, Walt Davis, Trent Thannisch, Juanaly Martinez
January 02, 2022
I bought a 2021 Chevrolet Silverado High Country from Burleson Honda on 12/31/2021. There were some problems after the sale, but the dealership made everything right. Burleson Honda on 12/31/2021. There were some problems after the sale, but the dealership made everything right. More
by A. King
Employees Worked With
Jessica was great
October 16, 2021
Horrible experience with the service department. Took my honda in for oil change, tire rotation/balance and inspection. They Broke my oil pan and then took 5 days to fix it. I had to call each day for a p honda in for oil change, tire rotation/balance and inspection. They Broke my oil pan and then took 5 days to fix it. I had to call each day for a progress report and it was one excuse after another. They did give me a loaner car. The service department at this dealership has really gone down hill in the last couple of years and don't care about customer service. I am no longer a Honda fan and that's sad because I owned honda's for 25 years. More
by nche
Employees Worked With
Brayden
October 15, 2021
I bought a 2021 Toyota Tacoma last weekend. I met with a Janet and after showing me the Truck I was in and out about hour and a half. I would definitely go back to this dealership. Friendly staff and they Janet and after showing me the Truck I was in and out about hour and a half. I would definitely go back to this dealership. Friendly staff and they care about your needs. More
by TXHunter
Employees Worked With
Janet
June 18, 2021
Luis Mercado and Tony Arredondo made it easy for me to upgrade from a 2013 CRV to a 2021 Passport. They treated this gray-haired senior citizen the respect and kindness. Thanks upgrade from a 2013 CRV to a 2021 Passport. They treated this gray-haired senior citizen the respect and kindness. Thanks More
by pam.tennery
Employees Worked With
Luis Mercado, Tony Arredondo
June 02, 2021
I just purchased a 2021 Honda CRV & I couldn’t be more pleased with the service I received! Zachary Montes was a pleasure to deal with 👍👍 pleased with the service I received! Zachary Montes was a pleasure to deal with 👍👍 More
by Lambchop
Employees Worked With
Zachary Montes salesman, Felix Santos
