Burleson Honda

Avoid Burleson Honda at all cost. After negotiating a deal for 5 hours( they wanted 5k market adjustment and undervalued trade in by 3k) and signing all the paperwork they informed us After negotiating a deal for 5 hours( they wanted 5k market adjustment and undervalued trade in by 3k) and signing all the paperwork they informed us the car would not be ready until the next day. Ok, that is irritating but I can be understandable. My wife had been up since 3am that day and it was now midnight. We elected to leave my trade in at the dealership so I could safely drive my wife home and we would get the new car tomorrow. Next day, we walk in, excited to get into our new vehicle. The finance manager informed me that they needed to re-negotiate the deal because their lead tech said there was 20k worth of fixes on my trade. Mind you, this is after all paperwork had been signed. They said their lead tech was off when they originally looked at my trade in. I told them no thank you, we signed an agreement I would like my vehicle now. They refused and had the salesman bring my trade in back to the front. I talked to the manager and requested copies of all the paperwork we signed. He told me he was going to shred all the paperwork at first and then said he was unsure what to do. He said I can’t give you paperwork to a car you do not own and that he would have to talk to his HR team and give me a call tomorrow. I get back in my trade vehicle and they left all their stickers on the vehicle and writing on the vehicle. When I fired up the vehicle the check engine light was on and was running rough. They claimed to only have done an inspection of the vehicle, but it did not have this issue when I left it the day before. Still have not received my copy of the contracts we signed and no phone call from the manager. Picture is of the the managers I dealt with. I am shocked by their unprofessional if not illegal behavior. More

Burleson Honda Car 2021 BMW 330i Buyers Beware! I had been searching for a BMW for several days and narrowed it down to two dealerships. One of which was Burleson Honda. Take into consideration, I I had been searching for a BMW for several days and narrowed it down to two dealerships. One of which was Burleson Honda. Take into consideration, I live in Plano. So, this is a very lengthy drive (1 hour and 15 minutes to be exact). While the other dealership was closer, I decided to go with Burleson Honda due to their service over the phone. So, the day before and the morning of my journey to this dealership, I asked very important questions and made special request regarding the status of this automobile. Please tell me: 1: Does this car have any scratches at all? 2: Does this car have any dents? 3: Does the car have all original paint or has there been any touch ups or variations? I had requested that the salesman John walk the car to verify that none of these were present and that the car would be cleaned in and out as I will be paying cash on site. I was assured that there were absolutely no mechanical or cosmetic issues with this BMW. They told me to come on out, I will love the car! So, I headed to Burleson. Big Mistake! Minutes after I arrived, it was obvious that the car had not been cleaned. The salesmen even said “oh, I guess we better get this car detailed. Next, I was obvious that the front bumper that had been repainted. Their response “Oh, we didn’t notice that”. Then, I opened the rear passenger’s door and there is a deep cut at the top of the door panel. Their response “I don’t know how we missed that”. At this point I am furious and decided it would be best if I just left. The next day I get a call from the sales manager who ask me why I didn’t buy the car? Are you serious? I understand that people make mistakes. I’m only human as well but I was mislead and lied to from a very large dealership. That is no way to do business. My advice…Stay Clear! More

Douglas Taylor was the salesman who helped me get out of my lease and go back to financing like I was doing before. He and his team at Burleson Honda all bent over backwards for me and helped me out in a ma my lease and go back to financing like I was doing before. He and his team at Burleson Honda all bent over backwards for me and helped me out in a major way. Thank you Doug you totally rock. As I've stated before in a previous review I will recommend Burleson Honda to anyone looking to get into a nice vehicle. Team Burleson Honda forever. Thank you again Doug. More

Purchased a brand new 2021 Honda CRV a year and half ago. On 10/14/2022 we were driving down the highway when the sunroof exploded. Nothing struck it, there was no previous damage, there was no extreme tempe On 10/14/2022 we were driving down the highway when the sunroof exploded. Nothing struck it, there was no previous damage, there was no extreme temperature change. Did some research on this and it was learned that this is an issue Honda has known about and there is actually a class action lawsuit in court against them about this issue. I called service at Burleson Honda and was advised that in all 2 years' experience this service advisor has had, he has never heard of that and that I needed to make a claim with my insurance. This is not an accident, nothing hit our sunroof. This is a manufacturer issue with Honda! Yet you leave your customer with the cost of repair for your shotty equipment. I will not take my car back to Burleson Honda for something as small as an oil change. Your experts with all those years of experience need to do some research about the products they represent. More

They are the best dealership to deal with. They treat you like family and not a customer. They go above and beyond. It’s the greatest experience ever!! They don’t pressure but try to accommoda They treat you like family and not a customer. They go above and beyond. It’s the greatest experience ever!! They don’t pressure but try to accommodate your wants and needs. I highly recommend BURLESON HONDA❤️❤️❤️ More

I recently purchased a 2019 Toyota Tacoma from Bryan Rojas at Burleson Honda. He was very professional and helped me get the best deal. I love my new truck. I have heard great things about the servic Rojas at Burleson Honda. He was very professional and helped me get the best deal. I love my new truck. I have heard great things about the service department. I plan to bring it back to Honda of Burleson for oil changes. More

This has to be the worst experience I have ever had. I called to express my concerns to one of the sales managers (Sergio) about the entire process of buying a vehicle from them and the sales manager st I called to express my concerns to one of the sales managers (Sergio) about the entire process of buying a vehicle from them and the sales manager started an argument with me. Very unprofessional and disappointing. More

My family has bought over 6 vehicles from them and done all sorts of repairs always show you the full reason on why repairs are the way they are and will help you anyway they can. As long as I am able I wi all sorts of repairs always show you the full reason on why repairs are the way they are and will help you anyway they can. As long as I am able I will always use the Honda of Burleson. More

John was very friendly and efficient. He made it easy to get our new car. He made everything happened that we asked for. Thank you all! He made it easy to get our new car. He made everything happened that we asked for. Thank you all! More

They added 7000 to price quoted in internet and phone! ! Also did not offer trade value discussed!! Then sales manager tried to justify huge addition my talking semantics and rearranging numbers!! Never tr ! Also did not offer trade value discussed!! Then sales manager tried to justify huge addition my talking semantics and rearranging numbers!! Never trust someone who is condescending and repeats same thing over instead of dealing with difference. I have not been so insulted since I was in my 20's!!! More