Burleson Honda

DO NOT BUY PREPAID MAINTENANCE I wrote a Review August 2016 and you still have not fixed your issues. Your sales process is amazing, but your parts and service department sucks!!! I wrote a Review August 2016 and you still have not fixed your issues. Your sales process is amazing, but your parts and service department sucks!!! I paid for prepaid maintenance March 2013 and you have yet to get this fixed in your database on all levels! New Ownership took over in June 2017 and is blaming and pointing fingers at old ownership. You bought this place which means you assume all problems, issues, and need to fix them. You need to be a leader and have honesty and integrity. Your website says: "Burleson Honda in Burleson, TX treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!" You need to get your words and actions aligned. You need to get access to all my records and get your database fixed. A customer should NOT have to keep a paper trail to prove what they bought from you!!! I will be contacting Corporate office again and using EVERY form of Social Media to get this fixed once and for all. You have more then pissed me off! #HondaOfBurleson #BurlesonHonda #YourCustomerServiceSucks #ChangeIsNeeded #YourBusinessNeedsHelp #YourLeadershipIsPathetic #NoHonesty #NoIntegrity #NoValues #DoesntKeepTheirWord #TimeToGetYourActTogether More

No respect for those with disabilities In our first attempt at purchasing from this dealer over two years ago, I found asking questions about accommodations and specifics about how best to In our first attempt at purchasing from this dealer over two years ago, I found asking questions about accommodations and specifics about how best to accommodate my wheelchair were met with disrespect, even beligerance. Assumptions that I did not know much about vehicles(my chosen profession for 20 years) were enough to push us to a different dealer. As another opportunity arose this year for another accessible van, I reached out hoping the last experience was a fluke but it was apparent the dealership has made no effort to treat those with disabilities with respect. I may be only one customer but the availability of a much larger network to those with disabilities is significant. The dealership has been added to a list of businesses with a poor relationship to those needing accommodations. It is my sincere hope management will look closely, both as a local business but also with legal requirements, to respect this group of people who contribute to their community daily. More

Excellent Service I went in for an oil change and came out with a new vehicle. Excellent service and great employees. Martin made the transaction so easy. I went in for an oil change and came out with a new vehicle. Excellent service and great employees. Martin made the transaction so easy. More

Customer Service The person that helped us was very rude, made a huge mistake and charged us for the service. It took several days to ge the refund. We lease and will The person that helped us was very rude, made a huge mistake and charged us for the service. It took several days to ge the refund. We lease and will never do that again. That was a huge costly mistake! We were told that this person was leaving the dealership and it showed. We want to take our vehicle to another dealership for service and to trade it in when it is time. More