Burleson Honda

Rude liars I walked in and stared I would not play the "let me talk to my manager" game. I told them I wanted their best and final or I would leave. I had bought I walked in and stared I would not play the "let me talk to my manager" game. I told them I wanted their best and final or I would leave. I had bought a car here when it was under the old ownership and the service was stellar. When they came to me with an offer of 12% apr I said I was walking. Wouldn't you know it, he said let me go talk to my manager. He said they hadn't run my credit yet. So this 12% was based on what? Trying to scam someone? I had already told them that I have PTSD and wouldn't be able to haggle. As I tried to leave I was chased down in the parking lot and yelled at and called rude. After I left they called and said they didn't realize I was a VIP and that they could give me what I asked for in cost and APR. Too late. I went to another dealership and without a moment of haggling had the price and APR I wanted. Today I got a letter in the mail stating they couldn't approve my credit. The credit they said they hadn't run? The credit that got me exactly what I asked for at another dealership on a better car with no hassle. So, after purchasing 3 cars under the previous ownership, I shall never purchase here again. If you're looking for a sham, by all means go here. More

Never approach Burleson Honda for service I am very disappointed with service. I travelled 14 miles to get my car serviced which put me in more trouble and financial loss. During service Burl I am very disappointed with service. I travelled 14 miles to get my car serviced which put me in more trouble and financial loss. During service Burleson Honda employ broke my car's Lognut and Stud, even though the condition of all Lognut and Studs are very good. Customer representative came to me with quote of $265 to fix the same. Ideally during servicing, if anything goes wrong by Burleson staff, they should fix it with full accountability. I got the new Lognut and Stud fixed in $37 from SEARs Auto. Now people can imagine how Burleson is looting people and making money through such filthy way. Date: 17-Aug-2017 More

DO NOT BUY PREPAID MAINTENANCE I wrote a Review August 2016 and you still have not fixed your issues. Your sales process is amazing, but your parts and service department sucks!!! I wrote a Review August 2016 and you still have not fixed your issues. Your sales process is amazing, but your parts and service department sucks!!! I paid for prepaid maintenance March 2013 and you have yet to get this fixed in your database on all levels! New Ownership took over in June 2017 and is blaming and pointing fingers at old ownership. You bought this place which means you assume all problems, issues, and need to fix them. You need to be a leader and have honesty and integrity. Your website says: "Burleson Honda in Burleson, TX treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!" You need to get your words and actions aligned. You need to get access to all my records and get your database fixed. A customer should NOT have to keep a paper trail to prove what they bought from you!!! I will be contacting Corporate office again and using EVERY form of Social Media to get this fixed once and for all. You have more then pissed me off! #HondaOfBurleson #BurlesonHonda #YourCustomerServiceSucks #ChangeIsNeeded #YourBusinessNeedsHelp #YourLeadershipIsPathetic #NoHonesty #NoIntegrity #NoValues #DoesntKeepTheirWord #TimeToGetYourActTogether More

No respect for those with disabilities In our first attempt at purchasing from this dealer over two years ago, I found asking questions about accommodations and specifics about how best to In our first attempt at purchasing from this dealer over two years ago, I found asking questions about accommodations and specifics about how best to accommodate my wheelchair were met with disrespect, even beligerance. Assumptions that I did not know much about vehicles(my chosen profession for 20 years) were enough to push us to a different dealer. As another opportunity arose this year for another accessible van, I reached out hoping the last experience was a fluke but it was apparent the dealership has made no effort to treat those with disabilities with respect. I may be only one customer but the availability of a much larger network to those with disabilities is significant. The dealership has been added to a list of businesses with a poor relationship to those needing accommodations. It is my sincere hope management will look closely, both as a local business but also with legal requirements, to respect this group of people who contribute to their community daily. More

Excellent Service I went in for an oil change and came out with a new vehicle. Excellent service and great employees. Martin made the transaction so easy. I went in for an oil change and came out with a new vehicle. Excellent service and great employees. Martin made the transaction so easy. More

Customer Service The person that helped us was very rude, made a huge mistake and charged us for the service. It took several days to ge the refund. We lease and will The person that helped us was very rude, made a huge mistake and charged us for the service. It took several days to ge the refund. We lease and will never do that again. That was a huge costly mistake! We were told that this person was leaving the dealership and it showed. We want to take our vehicle to another dealership for service and to trade it in when it is time. More