Burdick Chevrolet Buick GMC

Ignored looking for a new car We went into drivers village Chevy looking for a new Impala, Our salesman was pleasant at first, and let us test drive one. We are serious buyers, as We went into drivers village Chevy looking for a new Impala, Our salesman was pleasant at first, and let us test drive one. We are serious buyers, as we have looked extensively online, and visited a couple other dealerships. We were looking for specific features and wanted to see if Drivers Village had what we were looking for. After the test drive, we asked the salesman to give us the drive away price for several vehicles. We waited in one of the cubicles for the last vehicle's price, which was pretty close to what we were looking for. But, at that point, we felt very ignored, as we waited for approximately 20 minutes. Our salesman came back momentarily, but couldn't remember our name. My wife spoke to him in the showroom and he said, "Can I help you? " and she said "We are waiting for you." He did not respond. The salesman was helping other customers. He could have said, "Sorry for the long wait, I will be right with you." Finally, feeling very frustrated and ignored, we got up and left. If someone is going to spend over $30,000 for a new car, they should at least feel like a valued customer. We would prefer to go to a dealer where we feel valued. More

I DO NOT RECOMMEND FOR SERVICE If your looking for a trustworthy service department, this isn't it. I brought my vehicle in for a power steering recall (#14116) and the steering is If your looking for a trustworthy service department, this isn't it. I brought my vehicle in for a power steering recall (#14116) and the steering is now much worse than when I brought it in. The steering wheel shakes even more than when I first brought the vehicle in (witnessed by a service writer) and the steering is so notchy that the vehicle cannot be driven in a straight line. This vehicle should have never been released to me in this condition and the service manager at Burdick Chevrolet could care less. He told the service writer that this wasn't part of the recall and that I would be charged for diagnostics. I would look elsewhere if your concerned about safety. I called Chevrolet Customer Relations and was given a case number. Time will tell if this vehicle is repaired. More

Very Rude Staff My husband and I worked with two salesmen to purchase a Chevy. They both were incredibly rude, inappropriate and unprofessional. I would not recomm My husband and I worked with two salesmen to purchase a Chevy. They both were incredibly rude, inappropriate and unprofessional. I would not recommend anyone to go to Burdick. I'd rather pay a bit extra for friendly helpful staff. Very upset with our visit, we were more of an inconvenience to them than anything else. Will not EVER by buying a car from them and either will my friends or family if I have anything to do with it. More

A year ago, I was looking to finance a 2013 Chevy Spark. A year ago, I was looking to finance a 2013 Chevy Spark. I test drove with a sales rep and put my deposit down. I was assured the car would arrive in A year ago, I was looking to finance a 2013 Chevy Spark. I test drove with a sales rep and put my deposit down. I was assured the car would arrive in 6-10 weeks. 3-4 months later, after receiving a horde of credit decline letter, finding that they fired my sales rep and dropped the ball on my sale, yet still assuring me that my loan through the bank was a done deal, my trade-in started having more problems. The dealership eventually gave me an Imapala to drive while I continued to wait for my new vehicle, which I learned to be coming from Korea. When I got the call that the car had arrived, the manager was also calling to inform me that my credit score had dropped so low that they could not finance me and I needed to return the loaner. My credit report shows a couple hundred bank inquiries. I wonder why? I have since leased a 2014 Chevy Cruze LT from East Syr Chevy without a cosigner. I would not trust this dealership with my business. More

they screwed me i finily sold the truck 28000 mi bought a ford they lie about working on the truck rude to wile taking information bill me for service that should have been under the 36yr 36000 mi warrenty c ford they lie about working on the truck rude to wile taking information bill me for service that should have been under the 36yr 36000 mi warrenty could not do simple repair like replace a speaker in one day call my cell phone 5 time in hr theaten me with towing the truck out of the repair shop if i called chevy when i showed up to pick up the truck they all hid so i could not talk to them there xxxx bags if the truck bad the just want you to traid it thay want sales not customer More

I first had the pleasure to meet the service dept. when I brought my 2006 Trailblazer in for some work and had an extended warranty that was honored at Bresee Chevrolet. I was treated with respect and that m brought my 2006 Trailblazer in for some work and had an extended warranty that was honored at Bresee Chevrolet. I was treated with respect and that meant a lot to me. I was treated rudely at another dealership that had worked on my car and vowed never to go back. I was looking around in the showroom and was thinking maybe getting a new car. My partner was thinking leasing would be a good option for me. He had received a name of a salesperson, Pat Hofmann. When we came back at night to pick up the Trailblazer from the service dept. we went to the showroom to find Pat. He had left for the day and Brian greeted us and answered any questions we had.He was very helpful and gave us information and a catalog on the Equinox and even brought one in from the lot so I could look at it and sit in it.It was getting late so we said we would return to see Pat .I was impressed how they all worked as a team to help a potential customer. When we returned and met Pat Hofmann we were not disappointed. He did an excellent job in making a new car a reality for me at an afordable price. The leasing process was easy, thanks to Pat. I had no clue what leasing was about,but Pat made me an informed consumer and explained everything to my satisfaction.He went above and beyond helping me with the process of discontinuing my extended warranty on my Trailblazer when I traded it in towards the Equinox.I love love love my Equinox and Brian and Pat at Bresee Chevrolet. More

I recently, for the first time, leased a car. I was taken to Bresee Chevrolet by a friend with only the intention to look around. As soon as I walked in I was greeted by an employee, Roy Heath, and wa taken to Bresee Chevrolet by a friend with only the intention to look around. As soon as I walked in I was greeted by an employee, Roy Heath, and was given his undivided attention. I was completely overwhelmed by the hospitality I received by everyone there and even more so by Mr. Heath. I was very nervous about the process, but Roy assured me that this would be one of the easiest things that I ever do and he convinced me not to worry as much. I was surprised by the patience and friendliness I received because this was not something that I was used to when visiting car dealerships. I was there for a few hours and although I came with the intention to just browse, because of the excellent customer service and of the feeling of being well informed, by the end of the visit, I had decided, this is where I am going to get my car. By the middle of the next week, I had leased my first car, a 2011 Chevy Malibu, and I have been satisfied with my decision ever since. Thank you Mr. Roy Heath for your professionalism, hospitality, and patience. When I'm ready for my next car, I know exactly where to go and exactly who to look for!!! More

Roy made the buying experience easy, he keeped saying throughout the process that it was easy to buy a vehicle and he prove it, never pushy and explain the paperwork in detail. I would recommend him to f throughout the process that it was easy to buy a vehicle and he prove it, never pushy and explain the paperwork in detail. I would recommend him to family and friends at a drop of a hat, perfect customer service skills and excellent communication. More

My experience with Bresee Chevy upon purchasing my new vehicle was awesome! Joe Coyle provided a lot of helpful information and was patient with me and my parents upon buying my 2011 Chevy Traverse. I lov vehicle was awesome! Joe Coyle provided a lot of helpful information and was patient with me and my parents upon buying my 2011 Chevy Traverse. I love my new SUV and plan on onjoying it and bringing it in for service for future oil changes. Thank you guys! More

I have to give Bresee Chevrolet the poorest ratings possible. Here's why: 1) Failed to disclose an advertised new vehicle was not brand-new (a demo) 2) Unfamiliar with current promotions - Their possible. Here's why: 1) Failed to disclose an advertised new vehicle was not brand-new (a demo) 2) Unfamiliar with current promotions - Their finacing services were not like the offers advertised from Chevrolet through Ally Bank. 3) Aggressive and Argumentative Behavior - When asked to explain and get back on task of selling a vehicle at the price quoted. Andy ran-off to call Roy. Roy over the phone at Andy's desk became aggressive and argumentative. Roy screwed up the financing terms and rebate combination in a series of emails. Since leaving the dealership, Roy has sent emails first apologizing and admitting his error then retracting his apology. When is yelling at the customer ever acceptable? More