Boniface Hiers Kia

After owning my used 2019 KIA Soul for less than a month After owning my used 2019 KIA Soul for less than a month am back at the dealership (service) there some issues with the transmission. When slowing d After owning my used 2019 KIA Soul for less than a month am back at the dealership (service) there some issues with the transmission. When slowing down it kicks in to 1st gear as if the car has been kicked in the butt - and they think it might be the transmission, which is covered by warranty but I don’t want to have to keep returning here cuz they are unable to find the issue. Which is what they told me. I know there’s an issue so I will have to be back if it keeps happening. That being said - Goose my service advisor was awesome!!! Extremely helpful, knowledgeable and made sure I was informed about the process through - even managed to get me a loaner as they kept the car overnight. The KIA Soul drives nice for being a crossover, small SUV. KIA brand is surprisingly good - am accustomed to driving BMW and JEEP which are more solid cars. For the value for money KIA in my opinion is the best product out in the “affordable” and high rating car market. Service waiting area here is nice and comfortable - modern. However, lacking in any amenities.. they don’t even offer customers a bottle of water, and they don’t offer anything either when purchasing a car. There are dispensing machines for crappy snacks and beverages - which I suppose it’s the help yourself rule. There is coffee for those that need their daily caffeine intake. Rather mediocre service offerings compared to other dealerships. As I said service was 5 star ALL the way. If you’re lucky to get Goose you will be treated like royalty - though am sure all the service advisors are probably just as great! More

The service deptartment took my car in yesterday because the front camara quit working causing all kinds of codes, they assured me they would call this morning and set me up with a loaner or a rental. I ne the front camara quit working causing all kinds of codes, they assured me they would call this morning and set me up with a loaner or a rental. I never got the call so I called and was promised they were looking at it and would call me back. i waited an hour and no call back, called again and got the run around. called back a 3rd time to be told that it was something serious and that they couldn't rent me a car as the rental place had closed. This is the 2nd time I have had the car in for the headlight issue and personally I am not happy with the way the service deptartment is handleing this problem. THe car is less than a year with 7800 miles on it and if this is a promise of how I will be treated then I think I will take my buisness elsewhere. More

We had a misunderstanding when first going to Boniface Hiers Kia but were contacted by Justin the General Manager who immediately took charge of the situation and made everything RIGHT he was not only pro Hiers Kia but were contacted by Justin the General Manager who immediately took charge of the situation and made everything RIGHT he was not only professional but worked an amazing solution for us both. He had us work with Karl who was also friendly, helpful and professional and we completed our purchase and are very happy with the outcome. I would definitely go back. If your looking for the ultimate service in a car buying experience please see Karl. Thank you both for restoring our faith in your profession. More

Sandi was very helpful when I purchased my car. Her flexibility is what stood out to me. Due to my schedule, I had to handle my purchase during my breaks (lunch, etc) and over the phone. Sandi was unde flexibility is what stood out to me. Due to my schedule, I had to handle my purchase during my breaks (lunch, etc) and over the phone. Sandi was understanding and pleasant throughout the process. More

I went to the new Kia dealership in Melbourne and wow what an impressive car dealership! The salesman all dressed with their white shirts looked very professional. Neil was exceptionally helpful in r what an impressive car dealership! The salesman all dressed with their white shirts looked very professional. Neil was exceptionally helpful in recommending that Sandi assist me with demonstrating and explaining the various suv type models. I was interested in the Telluride due to its size and the features that made me feel extra safe. Sandi was very patient, kind, and honest in helping me make the best decision on my new Kia Telluride. Thank you for a Great Experience More

Honest, friendly, and GENUINE! I will never buy a car from anyone else! Had a hard time finding someone that I actually trust. Could not be any happier. from anyone else! Had a hard time finding someone that I actually trust. Could not be any happier. More

I purchased a vehicle and the Sales person Sandi Matkowski was excellent. Sandi listened to my wants and stayed on top of it looking for a vehicle that would work well for me. I am very pleased wi Matkowski was excellent. Sandi listened to my wants and stayed on top of it looking for a vehicle that would work well for me. I am very pleased with my purchase and the Sandi’s great work. Everyone at the dealership did a great job. More

My experience with kia was good Shawn Goose that works in Service Department was the best he explained everything from top to bottom I would recommend any one to have thier car service here 👍&#12807 Service Department was the best he explained everything from top to bottom I would recommend any one to have thier car service here 👍👍👍👍 More

30 stars, at least!!!This was an example, to other 30 stars, at least!!! This was an example, to other dealers, how to make a customer very happy, and treat them with respect- wasn't even an hour toda 30 stars, at least!!! This was an example, to other dealers, how to make a customer very happy, and treat them with respect- wasn't even an hour today, and we traded our car, got a new 2021 Kia soul 2021 x-line, fabulous!! great, comfortable, quiet ride, but our dealership experience- FANTASTIC!!!!!! put's the other 4 dealerships we went to in Cocoa and Melbourne-to shame, who couldn't make a deal happen. No names mentioned, unless requested. A.J Hiers, owner, has put together a wonderful team of pro's, who know what to do, without question. Finance- Chase caudle, extremely knowledgeable, helpful, easy to deal with!!! Thanks to general manager Justin Jarek, who introduced us to OUR favorite salesman- Karl Jansons- A very professional, friendly, knowledgeable person, would recommend to anyone, anytime. Having been in the industry myself, over 4 decades-this was a very refreshing way to purchase a vehicle, and the new dealership very, very comfortable!! Thank you everyone there, for being so friendly, helping us get a great vehicle!! best new Year ever!!!! We will be back--- More

Michael Durkin and Moe went above and beyond helping with buying a car. Exceptional service and follow up. 10 STARS for them both. Thanks Guys buying a car. Exceptional service and follow up. 10 STARS for them both. Thanks Guys More