Boniface Hiers Kia

Will not ever go back!!!! I purchased my 2013 Serento from them. Did every service through them except oil changes, I was told they had to be done by a reputable garage, was not told I needed to have it from them. Did every service through them except oil changes, I was told they had to be done by a reputable garage, was not told I needed to have it okayed by them. Kept every receipt. Kept going back to make sure my car was in perfect shape to pass down to my teenager. The idle has been off for about 2 years they never could find a problem. I had oil leaks last year had to replace many seals. Again I have a oil leak should be covered under warranty forever last years should have too! So when they looked into it this year I broke my coverage but not getting approval to have my oil changed else where. I was never told!! I was told I should have been informed during fiancing but I paid cash. I feel I’ve been ripped off many times over the years because I’m a woman. They did engine flushes to help with the idle and tune iUps nothing worked. Once I was charged $500 to change a battery I did it all to maintain my warranty. What a joke!!! The service manger called me he said he’d try to help me out. It’s been over a month… my daughter wants to buy a Kia this year and trade in the Kia I told her no way!!!!! This place has let me down I trusted them all these years. I’m such a fool. More

I have bought two cars from Boniface in the past 13 months, and while my issue isn’t with the sales team (they were friendly and worked hard for my business), service has been another issue. Here’s my months, and while my issue isn’t with the sales team (they were friendly and worked hard for my business), service has been another issue. Here’s my epic tale of frustration and confusion. :) I bought a 2020 Kia Niro from Boniface in October of 2020 and when I bought it I was informed the roof got damaged in transport. I was told they would fix the issue if I was willing to wait a week for delivery. No problem, I waited. Fast forward to August of 2021 where I had to get my windshield replaced and the Safelight tech showed me where my roof was rusting behind the seal at the top of my roof. No worries, I called Boniface Heirs service and began the warranty repair process. This is where things start going south. I was asked to take pictures and send them to the service rep, which I did. I accidentally fat fingered my phone number in the email and didn’t realize until almost a month later when I didn’t hear from them and called when I was told “sorry. We tried to call you a few weeks ago” (why not email me if you couldn’t get me on the phone). I totally own typing the number in wrong, but what I can’t get past is that they had my email, knew about the issue, had my phone number in their records from buying two cars in a year, and didn’t even try getting in touch with me another way once they couldn’t get me on the phone. I mean, all that info is in my records you could look it up. They even pulled my record up when I initially called about the issue so I know they have all of this. Once this hurdle was resolved, I was then left to my own devices to work with the body shop where for four months of being scheduled more than once to get the repair, meeting with the body shop myself to talk with them about what happened, and sending my own pictures in to them even though, I was told Boniface would do it when I initially called about the issue, and being ghosted for weeks again, the whole approval process was a nightmare and I’m still not sure if my warranty claim was approved since neither Boniface or Kia told but then body shop did. But hey, I guess I’m up a river because I need a structurally sound roof in order to not run the risk of me or my kid getting hurt in a bad accident so either way it gets done, right? Why would Boniface want me to be clear on the process? Then when it came to the actual repair, it has been an even bigger headache. From dropping off my car to get fixed only to be told to come get my car that same day because they didn’t have the parts, to now on another visit (today) being told I won’t have my car for two weeks when originally I was told a week on all my other visits, I have not heard from anyone at Boniface Heirs to see how things are going or to help me navigate this process. To the pointe where the body shop told me one time to go drop the car off at Boniface for them drop it off to them only to be told to drop it off myself five minutes later. And based on what the body shop has told me, they aren’t hearing a lot from Boniface (the body shop has told me more than once they didn’t get paperwork only to have to call and run it down themselves) so we’re all just running around doing what maybe, possibly, kinda is the right thing to do. Oh, and Boniface never told me the warranty claim was approved. This I heard from the body shop. So I guess it will just be a surprise if I have to pay anything when I go and get my car since no one at Kia, Boniface, or the body shop is being open with me about any out of pocket costs. I love surprises, don’t you? I feel ghosted and like Kia, and Boniface, don’t care about me considering this issue is wholly owned by them from the day I walked on the lot (I regret buying the Niro from them and should have passed, but I was assured the damage would be fixed. This is what I get for trusting them I guess). Today, when I dropped my car off again, I was told by the body shop I’d be two weeks without a car. This isn’t great considering I have a small child at home and family I help. When I called Boniface to ask about a loaner or what I can do, the service person on the phone simply said rent a car and “see” if Kia will reimburse me. Again, it’s policy and there is nothing to be done about that. But I do have to ask: What kind of service is that? They didn’t tell me who in Kia to call, what number, or even attempt to give me any information to try and do that. It was very obvious based on the responses I got and how the rep spoke to me they didn’t care (the rep was almost whispering and was hard to hear and rushing me off the phone). I don’t want to come off like a Karen, or dunk on a fellow working people so this is all about the process, policies, and culture at Boniface, but I feel Boniface lacks when it comes to helping with warranty claims. Since the initial damage was from transit or delivery of the car, I would have preferred if the repair got fixed right the first time. If not, stuff happens I get that, but I would appreciate some assistance from the dealer considering the circumstances. Right now, I feel like I was sold a car with major structural issues and the dealer, less than a year after buying it, doesn’t care. What if I didn’t need a new windshield so soon and I didn’t notice it for years and the rust got worse?’ What if it was 3 years before it was discovered? I seriously doubt they would help me based on how this experience has gone. Do you think they will be there for you after you buy your car? Do you think they will effectively communicate to you when you are without a car because of unresolved issues by vendors they pick? Would you feel safe driving in a car they promised was fixed, only to find out the metal on the roof of the car was peeling and rusting? I also feel like this service is lacking considering I’ve bought a 2020 Kia Niro and a 2021 Telluride from them within the last year. As a Kia customer, I’ve driven Kia exclusively for 20 years and bought 4 previous cars from them (totaling 6). I’m not expecting special treatment because of this, I think everyone should be given great service over the course of their dealing with Boniface, but I also find it interesting that I’ve gone there for regular service on the car and never asked in service how’s the roof issue. I know they have it in my records because I asked the last time. Wouldn’t following up on major damage be something you’d want from their service team? I get that this is warranty work, and the dealer may not be involved in the actual repairs, but I do feel since I filed the complaint through them, they handled the paperwork, and they promised me the damage would he fixed right the first time, having to bring my car down to a body shop an hour away from my home that Boniface told me to go to, burning time out of my workday, being told my warranty claim was approved when it wasn’t, being told the body shop had the parts when they didn’t, and being told wildly different times it would take for my car to be fixed, would all have been easier for me to work through if Boniface spent just 15-20 minutes calling me following up with me (considering the initial damage and repair was handled by them). All in all, I’m reminded of a saying my dad who worked his whole life in auto sales was fond of saying whenever there is an issue with a car you buy. “The dollar is down and the chase is on.” It is situations like this that make people feel the car industry is shady and creates the stereotype of the car dealer who will say and do anything to move inventory and then says “read the fine print” when there is an issue. I can tell you that the odds of a third car being bought here are very low at this point. Boniface got my money. Twice. And now won’t even say sorry for my car having structural issues that they said were fixed. Don’t buy from here. Consider another dealer. More

Don't sell your vehicle to this people. I sold my car to them on Thursday. AFTER, the paperwork was signed, we were told that we would receive a check in 3-4 days. I was even told that that the car would mo them on Thursday. AFTER, the paperwork was signed, we were told that we would receive a check in 3-4 days. I was even told that that the car would most likely be put on a truck on Friday and sold at auction over the weekend. On Monday, I called to ask about my check. I received a text saying that it had an out-of-state title so it may take a little longer. It is a free and clear title and was on Thursday when they got the title in hand. Today is Tuesday, I called again and was told that we never should have been told it would only take 3-4 days because they have to do a background check on out of state titles. I asked them if I would have traded it in for a new car, would they have held my new car while they did a background check and received no answer. More

Do not deal with Chase Caudle request someone else or avoid dealership completely! We bought a car and had to purchase the warranty to get the lowest interest rate with the option to cancel. We cancell avoid dealership completely! We bought a car and had to purchase the warranty to get the lowest interest rate with the option to cancel. We cancelled and still haven’t received a response to many emails, phone calls and messages left. Chase refuses to speak to us. Even after speaking with someone else that said Chase is at his desk I’ll let you know you are calling and transfer you. Had to go directly to the General Manager! Still awaiting a response after talking to Jared the GM. Will update once this nightmare is over… More

After owning my used 2019 KIA Soul for less than a month After owning my used 2019 KIA Soul for less than a month am back at the dealership (service) there some issues with the transmission. When slowing d After owning my used 2019 KIA Soul for less than a month am back at the dealership (service) there some issues with the transmission. When slowing down it kicks in to 1st gear as if the car has been kicked in the butt - and they think it might be the transmission, which is covered by warranty but I don’t want to have to keep returning here cuz they are unable to find the issue. Which is what they told me. I know there’s an issue so I will have to be back if it keeps happening. That being said - Goose my service advisor was awesome!!! Extremely helpful, knowledgeable and made sure I was informed about the process through - even managed to get me a loaner as they kept the car overnight. The KIA Soul drives nice for being a crossover, small SUV. KIA brand is surprisingly good - am accustomed to driving BMW and JEEP which are more solid cars. For the value for money KIA in my opinion is the best product out in the “affordable” and high rating car market. Service waiting area here is nice and comfortable - modern. However, lacking in any amenities.. they don’t even offer customers a bottle of water, and they don’t offer anything either when purchasing a car. There are dispensing machines for crappy snacks and beverages - which I suppose it’s the help yourself rule. There is coffee for those that need their daily caffeine intake. Rather mediocre service offerings compared to other dealerships. As I said service was 5 star ALL the way. If you’re lucky to get Goose you will be treated like royalty - though am sure all the service advisors are probably just as great! More

The service deptartment took my car in yesterday because the front camara quit working causing all kinds of codes, they assured me they would call this morning and set me up with a loaner or a rental. I ne the front camara quit working causing all kinds of codes, they assured me they would call this morning and set me up with a loaner or a rental. I never got the call so I called and was promised they were looking at it and would call me back. i waited an hour and no call back, called again and got the run around. called back a 3rd time to be told that it was something serious and that they couldn't rent me a car as the rental place had closed. This is the 2nd time I have had the car in for the headlight issue and personally I am not happy with the way the service deptartment is handleing this problem. THe car is less than a year with 7800 miles on it and if this is a promise of how I will be treated then I think I will take my buisness elsewhere. More

We had a misunderstanding when first going to Boniface Hiers Kia but were contacted by Justin the General Manager who immediately took charge of the situation and made everything RIGHT he was not only pro Hiers Kia but were contacted by Justin the General Manager who immediately took charge of the situation and made everything RIGHT he was not only professional but worked an amazing solution for us both. He had us work with Karl who was also friendly, helpful and professional and we completed our purchase and are very happy with the outcome. I would definitely go back. If your looking for the ultimate service in a car buying experience please see Karl. Thank you both for restoring our faith in your profession. More

Sandi was very helpful when I purchased my car. Her flexibility is what stood out to me. Due to my schedule, I had to handle my purchase during my breaks (lunch, etc) and over the phone. Sandi was unde flexibility is what stood out to me. Due to my schedule, I had to handle my purchase during my breaks (lunch, etc) and over the phone. Sandi was understanding and pleasant throughout the process. More

I went to the new Kia dealership in Melbourne and wow what an impressive car dealership! The salesman all dressed with their white shirts looked very professional. Neil was exceptionally helpful in r what an impressive car dealership! The salesman all dressed with their white shirts looked very professional. Neil was exceptionally helpful in recommending that Sandi assist me with demonstrating and explaining the various suv type models. I was interested in the Telluride due to its size and the features that made me feel extra safe. Sandi was very patient, kind, and honest in helping me make the best decision on my new Kia Telluride. Thank you for a Great Experience More

Honest, friendly, and GENUINE! I will never buy a car from anyone else! Had a hard time finding someone that I actually trust. Could not be any happier. from anyone else! Had a hard time finding someone that I actually trust. Could not be any happier. More