Boniface Hiers Kia

Update: After 1 year of owning a car sold buy this dealership I still stand by my 1 star review. For those just tuning in here I purchased a brand new Kia K5 from this place 1 year ago. (The first r dealership I still stand by my 1 star review. For those just tuning in here I purchased a brand new Kia K5 from this place 1 year ago. (The first review is below). I have had nothing but problems. 6 Months in the horn died. Not the dealerships fault but Kia's. However, getting anyone from this dealership to help was a nightmare. Once I finally got my car in for its 1 years service maintenance they finally acknowledge the horn issue and replaced it under warranty. See that is the catch of their "Life time warranty" you have to always have your car serviced at their dealership or you void the warranty so that is why I am still dealing with the sad excuse of a company. After my 1 year maintenance I picked my car up and took it out of town on a trip. about 1 hour down the road the car started making a horrible noise. I pull over to find that the plastic under the car that covers the oil pan was hanging down and dragging the road. upon further inspection it was missing 1 screw and the other was maybe hand tight. See they changed my oil but neglected to button everything back up. Now with destroyed plastic hanging under my car from their neglect I calmly call the service department to get nothing but a voice mail. I calmy left a voicemail explaining what happened and requested someone to return my call. It has now been a week and 5 phone calls with 5 voicemails later and no one has yet to return my call. Once again I encourage everyone to avoid this KIA dealer and instead use the one in Coco or Vero instead. Update: I just found out they did not pay off my trade in. This place is a scam avoid at all cost. Had to pay the threaten law suite to get them to finally mail the check to my old bank. I recently visited this dealership as I was interested in the Kia K5. I spoke with a wonderful salesman Matt who showed me a few cars. Was not pushy and did a great job at helping me find what I want. He was very professional and answered all my questions. However, sadly that's where the fun stops. I had to wait almost 6 hours on finance. Once I got to finance I was met with a pushy finance guy trying to up sale me. After I finally got out and got the keys to my brand new 2023 Kia K5 I drove it home and noticed the doors would not lock and noticed a bad gash on the bumper. I figured I was missing something so I went back the next day where another random sales guy who pointed out that an inspection should of been done and I should have got a sheet to sign off on. The department that inspects and details the new car neglected to walk me through that part. We found that the rear passenger door would not lock. I took it back the next day to service who had the car all day. The service advisor I worked with was friendly and nice but sadly they could not fix my car. I was told because the car is so new they can't get the part they need and it could be several months before they can get it. At this point I am furious that this dealership sold me a brand new car with these problems. Moral of the story stay away from this dealership at all cost. If you really want a Kia which is a nice vehicle by the way and can't use any other dealer than this one then at least ask for Matt. More

I traded in my lease and got a used vehicle. Butch; JT and john did an amazing job getting me in the perfect car and not pushing anything i wasnt comfortable with Butch; JT and john did an amazing job getting me in the perfect car and not pushing anything i wasnt comfortable with More

Boniface Hiers Kia service department sucks and I wouldn’t refer my enemy to get service work done at this Melbourne FL Kia location. Lack of communication, ownership for actions, and lots of false p wouldn’t refer my enemy to get service work done at this Melbourne FL Kia location. Lack of communication, ownership for actions, and lots of false promises are all you will get from them. Was personally told by the service manager to take my car somewhere else after waiting 14 days for warranty repair on my AC system….great leadership you got there. That’s how they solve problems with unsatisfied customers. More

Tiger and all the crew went above and beyond with my factory recall service. Excellent communication throughout and they verified the parts would be covered by Kia before doing the repair. Would gladly factory recall service. Excellent communication throughout and they verified the parts would be covered by Kia before doing the repair. Would gladly deal with again! More

I AM WRITING YOU TODAY AS I AM A BIT UPSET AT SOME UNDERHANDED PROCESSES THAT OCCURRED AT YOUR KIA DEALERSHIP. I WAS FLEEING HURRICANE IAN, BE IT IN A NEARLY BRAND-NEW COMPACT CAR. WHILE EVACUATED I UNDERHANDED PROCESSES THAT OCCURRED AT YOUR KIA DEALERSHIP. I WAS FLEEING HURRICANE IAN, BE IT IN A NEARLY BRAND-NEW COMPACT CAR. WHILE EVACUATED IN MELBOURNE, MY FATHER-IN-LAW RECOMMENDED YOUR DEALERSHIP. I NEEDED TO GET A MUCH LARGER VEHICLE FOR SUPPLIES AND TO TRY TO GET MY PARENTS, WHO WERE FLOODED OUT. I DIDN'T HAVE TIME FOR GAMES AND WAS EXHAUSTED. YOUR SALES MANAGER, WHO I WAS DEALING WITH IN GOOD FAITH BEFORE THE FINAL SIGNING AND NEGOTIATION, JACKED THE PRICE UP HIS VEHICLE BY NEARLY 4K, WHICH IS THE AMOUNT I HAD HIM INCREASE MY TRADE-IN FOR. I WAS SO TIRED AND IN A RUSH THAT I DID NOT NOTICE AT FIRST UNTIL I STARTED SPEAKING WITH THE FINANCE MANAGER. I MENTIONED IT TO MY SALESMAN, WHO RAN BACK TO THE SALES MANAGER AND SAID HIS JUSTIFICATION WAS GIVING ME 4K MORE FOR MY CAR, HE ADJUSTED THE PRICE. THIS IS ABSOLUTELY REDICULOUS; I WAS ASKING SIMPLY KBB FAIR TRADE-IN VALUE AND WANTED THE PRICE OF THE DURANGO TO BE THE PRICE AS LISTED ON AUTO TRADER. THEY JACKED UP THE PRICE AT THE 12 HOUR, WHEN EVERYTHING WAS NEAR SAID AND DONE. APPARENTLY, THEY WERE NOT DEALING IN GOOD FAITH AND TOOK ADVANTAGE OF A TIRED REFUGEE FROM FORT MYERS. More

On March 16 2022 cancelled the extended warranty and was told would get refund 6-8 weeks. It is now 8 weeks no refund Sent at least 10 emails no replies. nothing but run around. Can't get an answer from the told would get refund 6-8 weeks. It is now 8 weeks no refund Sent at least 10 emails no replies. nothing but run around. Can't get an answer from the General Manager down. HORRIBLE customer service. No answer no refund. More

Will not ever go back!!!! I purchased my 2013 Serento from them. Did every service through them except oil changes, I was told they had to be done by a reputable garage, was not told I needed to have it from them. Did every service through them except oil changes, I was told they had to be done by a reputable garage, was not told I needed to have it okayed by them. Kept every receipt. Kept going back to make sure my car was in perfect shape to pass down to my teenager. The idle has been off for about 2 years they never could find a problem. I had oil leaks last year had to replace many seals. Again I have a oil leak should be covered under warranty forever last years should have too! So when they looked into it this year I broke my coverage but not getting approval to have my oil changed else where. I was never told!! I was told I should have been informed during fiancing but I paid cash. I feel I’ve been ripped off many times over the years because I’m a woman. They did engine flushes to help with the idle and tune iUps nothing worked. Once I was charged $500 to change a battery I did it all to maintain my warranty. What a joke!!! The service manger called me he said he’d try to help me out. It’s been over a month… my daughter wants to buy a Kia this year and trade in the Kia I told her no way!!!!! This place has let me down I trusted them all these years. I’m such a fool. More

I have bought two cars from Boniface in the past 13 months, and while my issue isn’t with the sales team (they were friendly and worked hard for my business), service has been another issue. Here’s my months, and while my issue isn’t with the sales team (they were friendly and worked hard for my business), service has been another issue. Here’s my epic tale of frustration and confusion. :) I bought a 2020 Kia Niro from Boniface in October of 2020 and when I bought it I was informed the roof got damaged in transport. I was told they would fix the issue if I was willing to wait a week for delivery. No problem, I waited. Fast forward to August of 2021 where I had to get my windshield replaced and the Safelight tech showed me where my roof was rusting behind the seal at the top of my roof. No worries, I called Boniface Heirs service and began the warranty repair process. This is where things start going south. I was asked to take pictures and send them to the service rep, which I did. I accidentally fat fingered my phone number in the email and didn’t realize until almost a month later when I didn’t hear from them and called when I was told “sorry. We tried to call you a few weeks ago” (why not email me if you couldn’t get me on the phone). I totally own typing the number in wrong, but what I can’t get past is that they had my email, knew about the issue, had my phone number in their records from buying two cars in a year, and didn’t even try getting in touch with me another way once they couldn’t get me on the phone. I mean, all that info is in my records you could look it up. They even pulled my record up when I initially called about the issue so I know they have all of this. Once this hurdle was resolved, I was then left to my own devices to work with the body shop where for four months of being scheduled more than once to get the repair, meeting with the body shop myself to talk with them about what happened, and sending my own pictures in to them even though, I was told Boniface would do it when I initially called about the issue, and being ghosted for weeks again, the whole approval process was a nightmare and I’m still not sure if my warranty claim was approved since neither Boniface or Kia told but then body shop did. But hey, I guess I’m up a river because I need a structurally sound roof in order to not run the risk of me or my kid getting hurt in a bad accident so either way it gets done, right? Why would Boniface want me to be clear on the process? Then when it came to the actual repair, it has been an even bigger headache. From dropping off my car to get fixed only to be told to come get my car that same day because they didn’t have the parts, to now on another visit (today) being told I won’t have my car for two weeks when originally I was told a week on all my other visits, I have not heard from anyone at Boniface Heirs to see how things are going or to help me navigate this process. To the pointe where the body shop told me one time to go drop the car off at Boniface for them drop it off to them only to be told to drop it off myself five minutes later. And based on what the body shop has told me, they aren’t hearing a lot from Boniface (the body shop has told me more than once they didn’t get paperwork only to have to call and run it down themselves) so we’re all just running around doing what maybe, possibly, kinda is the right thing to do. Oh, and Boniface never told me the warranty claim was approved. This I heard from the body shop. So I guess it will just be a surprise if I have to pay anything when I go and get my car since no one at Kia, Boniface, or the body shop is being open with me about any out of pocket costs. I love surprises, don’t you? I feel ghosted and like Kia, and Boniface, don’t care about me considering this issue is wholly owned by them from the day I walked on the lot (I regret buying the Niro from them and should have passed, but I was assured the damage would be fixed. This is what I get for trusting them I guess). Today, when I dropped my car off again, I was told by the body shop I’d be two weeks without a car. This isn’t great considering I have a small child at home and family I help. When I called Boniface to ask about a loaner or what I can do, the service person on the phone simply said rent a car and “see” if Kia will reimburse me. Again, it’s policy and there is nothing to be done about that. But I do have to ask: What kind of service is that? They didn’t tell me who in Kia to call, what number, or even attempt to give me any information to try and do that. It was very obvious based on the responses I got and how the rep spoke to me they didn’t care (the rep was almost whispering and was hard to hear and rushing me off the phone). I don’t want to come off like a Karen, or dunk on a fellow working people so this is all about the process, policies, and culture at Boniface, but I feel Boniface lacks when it comes to helping with warranty claims. Since the initial damage was from transit or delivery of the car, I would have preferred if the repair got fixed right the first time. If not, stuff happens I get that, but I would appreciate some assistance from the dealer considering the circumstances. Right now, I feel like I was sold a car with major structural issues and the dealer, less than a year after buying it, doesn’t care. What if I didn’t need a new windshield so soon and I didn’t notice it for years and the rust got worse?’ What if it was 3 years before it was discovered? I seriously doubt they would help me based on how this experience has gone. Do you think they will be there for you after you buy your car? Do you think they will effectively communicate to you when you are without a car because of unresolved issues by vendors they pick? Would you feel safe driving in a car they promised was fixed, only to find out the metal on the roof of the car was peeling and rusting? I also feel like this service is lacking considering I’ve bought a 2020 Kia Niro and a 2021 Telluride from them within the last year. As a Kia customer, I’ve driven Kia exclusively for 20 years and bought 4 previous cars from them (totaling 6). I’m not expecting special treatment because of this, I think everyone should be given great service over the course of their dealing with Boniface, but I also find it interesting that I’ve gone there for regular service on the car and never asked in service how’s the roof issue. I know they have it in my records because I asked the last time. Wouldn’t following up on major damage be something you’d want from their service team? I get that this is warranty work, and the dealer may not be involved in the actual repairs, but I do feel since I filed the complaint through them, they handled the paperwork, and they promised me the damage would he fixed right the first time, having to bring my car down to a body shop an hour away from my home that Boniface told me to go to, burning time out of my workday, being told my warranty claim was approved when it wasn’t, being told the body shop had the parts when they didn’t, and being told wildly different times it would take for my car to be fixed, would all have been easier for me to work through if Boniface spent just 15-20 minutes calling me following up with me (considering the initial damage and repair was handled by them). All in all, I’m reminded of a saying my dad who worked his whole life in auto sales was fond of saying whenever there is an issue with a car you buy. “The dollar is down and the chase is on.” It is situations like this that make people feel the car industry is shady and creates the stereotype of the car dealer who will say and do anything to move inventory and then says “read the fine print” when there is an issue. I can tell you that the odds of a third car being bought here are very low at this point. Boniface got my money. Twice. And now won’t even say sorry for my car having structural issues that they said were fixed. Don’t buy from here. Consider another dealer. More

Don't sell your vehicle to this people. I sold my car to them on Thursday. AFTER, the paperwork was signed, we were told that we would receive a check in 3-4 days. I was even told that that the car would mo them on Thursday. AFTER, the paperwork was signed, we were told that we would receive a check in 3-4 days. I was even told that that the car would most likely be put on a truck on Friday and sold at auction over the weekend. On Monday, I called to ask about my check. I received a text saying that it had an out-of-state title so it may take a little longer. It is a free and clear title and was on Thursday when they got the title in hand. Today is Tuesday, I called again and was told that we never should have been told it would only take 3-4 days because they have to do a background check on out of state titles. I asked them if I would have traded it in for a new car, would they have held my new car while they did a background check and received no answer. More

Do not deal with Chase Caudle request someone else or avoid dealership completely! We bought a car and had to purchase the warranty to get the lowest interest rate with the option to cancel. We cancell avoid dealership completely! We bought a car and had to purchase the warranty to get the lowest interest rate with the option to cancel. We cancelled and still haven’t received a response to many emails, phone calls and messages left. Chase refuses to speak to us. Even after speaking with someone else that said Chase is at his desk I’ll let you know you are calling and transfer you. Had to go directly to the General Manager! Still awaiting a response after talking to Jared the GM. Will update once this nightmare is over… More