Boniface Hiers Kia

Had a great experience leasing my car. Joel was excellent and accommodating. The service was very nice. Joel made me feel like a friend. Thanks Joel was excellent and accommodating. The service was very nice. Joel made me feel like a friend. Thanks More

Nice efficient clean comfortable show room. Well organized lot that was easy to navigate. Nice courteous staff. Well organized lot that was easy to navigate. Nice courteous staff. More

My KIA Sorento wouldn't start. Towed in..Said battery was bad. Took battery for test at their suggestion. Batt was good. Just found out after eight days it's the starter, by ano Towed in..Said battery was bad. Took battery for test at their suggestion. Batt was good. Just found out after eight days it's the starter, by another shop. Not recommended. Think they skipped items art my last service too. Service Mgr is a good guy. More

Fraudulent signatures on my contract. Finance manager signed myself and my wife’s name. They also changed my email so I wouldn’t receive a survey from Kia. Finance manager signed myself and my wife’s name. They also changed my email so I wouldn’t receive a survey from Kia. More

Update: After 1 year of owning a car sold buy this dealership I still stand by my 1 star review. For those just tuning in here I purchased a brand new Kia K5 from this place 1 year ago. (The first r dealership I still stand by my 1 star review. For those just tuning in here I purchased a brand new Kia K5 from this place 1 year ago. (The first review is below). I have had nothing but problems. 6 Months in the horn died. Not the dealerships fault but Kia's. However, getting anyone from this dealership to help was a nightmare. Once I finally got my car in for its 1 years service maintenance they finally acknowledge the horn issue and replaced it under warranty. See that is the catch of their "Life time warranty" you have to always have your car serviced at their dealership or you void the warranty so that is why I am still dealing with the sad excuse of a company. After my 1 year maintenance I picked my car up and took it out of town on a trip. about 1 hour down the road the car started making a horrible noise. I pull over to find that the plastic under the car that covers the oil pan was hanging down and dragging the road. upon further inspection it was missing 1 screw and the other was maybe hand tight. See they changed my oil but neglected to button everything back up. Now with destroyed plastic hanging under my car from their neglect I calmly call the service department to get nothing but a voice mail. I calmy left a voicemail explaining what happened and requested someone to return my call. It has now been a week and 5 phone calls with 5 voicemails later and no one has yet to return my call. Once again I encourage everyone to avoid this KIA dealer and instead use the one in Coco or Vero instead. Update: I just found out they did not pay off my trade in. This place is a scam avoid at all cost. Had to pay the threaten law suite to get them to finally mail the check to my old bank. I recently visited this dealership as I was interested in the Kia K5. I spoke with a wonderful salesman Matt who showed me a few cars. Was not pushy and did a great job at helping me find what I want. He was very professional and answered all my questions. However, sadly that's where the fun stops. I had to wait almost 6 hours on finance. Once I got to finance I was met with a pushy finance guy trying to up sale me. After I finally got out and got the keys to my brand new 2023 Kia K5 I drove it home and noticed the doors would not lock and noticed a bad gash on the bumper. I figured I was missing something so I went back the next day where another random sales guy who pointed out that an inspection should of been done and I should have got a sheet to sign off on. The department that inspects and details the new car neglected to walk me through that part. We found that the rear passenger door would not lock. I took it back the next day to service who had the car all day. The service advisor I worked with was friendly and nice but sadly they could not fix my car. I was told because the car is so new they can't get the part they need and it could be several months before they can get it. At this point I am furious that this dealership sold me a brand new car with these problems. Moral of the story stay away from this dealership at all cost. If you really want a Kia which is a nice vehicle by the way and can't use any other dealer than this one then at least ask for Matt. More

I traded in my lease and got a used vehicle. Butch; JT and john did an amazing job getting me in the perfect car and not pushing anything i wasnt comfortable with Butch; JT and john did an amazing job getting me in the perfect car and not pushing anything i wasnt comfortable with More

Boniface Hiers Kia service department sucks and I wouldn’t refer my enemy to get service work done at this Melbourne FL Kia location. Lack of communication, ownership for actions, and lots of false p wouldn’t refer my enemy to get service work done at this Melbourne FL Kia location. Lack of communication, ownership for actions, and lots of false promises are all you will get from them. Was personally told by the service manager to take my car somewhere else after waiting 14 days for warranty repair on my AC system….great leadership you got there. That’s how they solve problems with unsatisfied customers. More

Tiger and all the crew went above and beyond with my factory recall service. Excellent communication throughout and they verified the parts would be covered by Kia before doing the repair. Would gladly factory recall service. Excellent communication throughout and they verified the parts would be covered by Kia before doing the repair. Would gladly deal with again! More

I AM WRITING YOU TODAY AS I AM A BIT UPSET AT SOME UNDERHANDED PROCESSES THAT OCCURRED AT YOUR KIA DEALERSHIP. I WAS FLEEING HURRICANE IAN, BE IT IN A NEARLY BRAND-NEW COMPACT CAR. WHILE EVACUATED I UNDERHANDED PROCESSES THAT OCCURRED AT YOUR KIA DEALERSHIP. I WAS FLEEING HURRICANE IAN, BE IT IN A NEARLY BRAND-NEW COMPACT CAR. WHILE EVACUATED IN MELBOURNE, MY FATHER-IN-LAW RECOMMENDED YOUR DEALERSHIP. I NEEDED TO GET A MUCH LARGER VEHICLE FOR SUPPLIES AND TO TRY TO GET MY PARENTS, WHO WERE FLOODED OUT. I DIDN'T HAVE TIME FOR GAMES AND WAS EXHAUSTED. YOUR SALES MANAGER, WHO I WAS DEALING WITH IN GOOD FAITH BEFORE THE FINAL SIGNING AND NEGOTIATION, JACKED THE PRICE UP HIS VEHICLE BY NEARLY 4K, WHICH IS THE AMOUNT I HAD HIM INCREASE MY TRADE-IN FOR. I WAS SO TIRED AND IN A RUSH THAT I DID NOT NOTICE AT FIRST UNTIL I STARTED SPEAKING WITH THE FINANCE MANAGER. I MENTIONED IT TO MY SALESMAN, WHO RAN BACK TO THE SALES MANAGER AND SAID HIS JUSTIFICATION WAS GIVING ME 4K MORE FOR MY CAR, HE ADJUSTED THE PRICE. THIS IS ABSOLUTELY REDICULOUS; I WAS ASKING SIMPLY KBB FAIR TRADE-IN VALUE AND WANTED THE PRICE OF THE DURANGO TO BE THE PRICE AS LISTED ON AUTO TRADER. THEY JACKED UP THE PRICE AT THE 12 HOUR, WHEN EVERYTHING WAS NEAR SAID AND DONE. APPARENTLY, THEY WERE NOT DEALING IN GOOD FAITH AND TOOK ADVANTAGE OF A TIRED REFUGEE FROM FORT MYERS. More

On March 16 2022 cancelled the extended warranty and was told would get refund 6-8 weeks. It is now 8 weeks no refund Sent at least 10 emails no replies. nothing but run around. Can't get an answer from the told would get refund 6-8 weeks. It is now 8 weeks no refund Sent at least 10 emails no replies. nothing but run around. Can't get an answer from the General Manager down. HORRIBLE customer service. No answer no refund. More