Bob Smith Toyota

3 hrs for an oil change? I made an appointment for a simple oil change but the person booking the appointment made it on the wrong day so I was treated like a walk in customer I made an appointment for a simple oil change but the person booking the appointment made it on the wrong day so I was treated like a walk in customer and waited 3 hrs for a simple oil change. The service advisors are great but the two who answer phones and make appointments are awful. To make a simple appointment I had to place three calls (hung up on once, put on interminable hold once and then the appointment was booked for “day after tomorrow” rather than “tomorrow please”). Why not upgrade website to allow customers to book their own appointments or at least put more competent people on the phone to interface with customers? This dealership is closer to home for me but my one & only experience with it tells me that customers are not their primary interest. More

Great cars and great service Our family has purchased 3 cars from Bob Smith Toyota in la Crescenta over the lat 6 years and we r planning to buy our next car there also. Service i Our family has purchased 3 cars from Bob Smith Toyota in la Crescenta over the lat 6 years and we r planning to buy our next car there also. Service is wonderful and you can get an appointment the same day. Great family and always friendly! More

Service Great service all around Shuttle service was helpful and made it hassle free for drop off pickup Mike Burkholder was great and made the service ap Great service all around Shuttle service was helpful and made it hassle free for drop off pickup Mike Burkholder was great and made the service appointment A+ Thank you More

Happy Service Patron I am the proud owner of a beautiful 2005 Avalon with about 70,000 miles. This car runs like a well oiled clock because the staff at Bob Smith keep it I am the proud owner of a beautiful 2005 Avalon with about 70,000 miles. This car runs like a well oiled clock because the staff at Bob Smith keep it up every 3 months with regular check ups. The service is wonderful. I drop the car off at the dealership in La Crescenta on Foothill Blvd., they bring me home and then come and get me when the service is done. They always call if there is something to take care of that we did not discuss. I love these guys. Thanks all of you!! Joyce Davison, Glendale CA. More

Great customer service I only bring my vehicle to this location. The prices are fair and they seem to be honest people which is very important to me. I only bring my vehicle to this location. The prices are fair and they seem to be honest people which is very important to me. More

Gift Certificate not honored Have taken a 2011 Toyota Tundra here for many years and just had the 120K mile service, which basically is changing spark plugs and filters and fillin Have taken a 2011 Toyota Tundra here for many years and just had the 120K mile service, which basically is changing spark plugs and filters and filling up liquids at a cost of $578, which seems high. I had a coupon for 10% off, which was honored and a “gift certificate” for $20 (which to me is like cash), and the service agent, Mike, said he could not accept the gift certificate because “the computer wouldn’t let him since a 10% discount had already been applied”. The “gift” sadly also expires in January, so probably not able to use it. Seems like such a certificate should be honored without restrictions. Service was done up to all other standards and I always enjoy the friendliness of the service staff, especially the guy who retrieves the vehicle for you. More

Really fast and good service Took my Prius in for the 40K service ...in and out in less than one hour. The people ore knowledgeable and courteous. The waiting room is large enough Took my Prius in for the 40K service ...in and out in less than one hour. The people ore knowledgeable and courteous. The waiting room is large enough with plenty of comfortable seats, coffee and tea and the “lil bird” sings. More

Always great service! I’ve been going to Bob Smith Toyota for over 12 years. They always take good care of my cars. Their prices are affordable and the staff is always acco I’ve been going to Bob Smith Toyota for over 12 years. They always take good care of my cars. Their prices are affordable and the staff is always accommodating and friendly. More

So happy I got the car I wanted I decided to give Bob Smith a try since my regular dealership was unable to give me a good deal. Also, I listen to Jerry Reynolds and he highly recomm I decided to give Bob Smith a try since my regular dealership was unable to give me a good deal. Also, I listen to Jerry Reynolds and he highly recommended them. Long story short I got a great deal and drove home in a new 2018 Rav4, the only car i had my heart set on.I appreciate the great lengths that Jesse my salesman went thru to make it happen. More

Regular service but exceptional service I have been a customer of Bob Smith for over 25 years. I have always been treated with courtesy and professionalism. For this service, my representa I have been a customer of Bob Smith for over 25 years. I have always been treated with courtesy and professionalism. For this service, my representative was Jaimie Guzman. Jaimie got me in and out of service quickly and with complete and total professionalism. I cannot recommend the service department here highly enough and I have worked with all of the service representatives. Thanks again gentlemen for another great service experience. More