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Bob Smith Toyota
La Crescenta, CA
357 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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357 Reviews of Bob Smith Toyota
November 28, 2018
Frank Carone, service rept. - Always looking out for me I appreciate and trust the Bob Smith service dept. The people that work there are pleasent and professional and repairs are done well and quickly. I a I appreciate and trust the Bob Smith service dept. The people that work there are pleasent and professional and repairs are done well and quickly. I also appreciate service rept Frank Carone. I like the way he gives me a “head’s up” on future issues that need to be addressed in the most cost effective way. It’s very helpful. More
by Banzai
Employees Worked With
Frank Carone
November 27, 2018
very professional John very professional and patient very clean dealership with all the amentities you could ask for I recommend it for all your auto needs a family John very professional and patient very clean dealership with all the amentities you could ask for I recommend it for all your auto needs a family owned dealership More
by geesh
Employees Worked With
John Subee
November 27, 2018
Excellent Customer services Very professional, knowledgeable and excellent services. All my needs.were satisfied with our cars. Bob Smith Toyota in La Crescenta are the best Very professional, knowledgeable and excellent services. All my needs.were satisfied with our cars. Bob Smith Toyota in La Crescenta are the best of the best. ***** More
by AJMontoto
Employees Worked With
All the employees are excellent
November 17, 2018
As usual, superb service . Always good to work with Frank. It's good owning a Toyota and having the dealership so close. Passed the Smog Test, the normal for Toyotas . Always good to work with Frank. It's good owning a Toyota and having the dealership so close. Passed the Smog Test, the normal for Toyotas More
by Alicia&Tommy
Employees Worked With
Frank
November 14, 2018
Good service My 30,000 mile service on my Avalon was performed in a timely, efficient and courteous manner. I have been a Bob Smith Toyota customer for over 20 yea My 30,000 mile service on my Avalon was performed in a timely, efficient and courteous manner. I have been a Bob Smith Toyota customer for over 20 years. RG More
by Rg881
Employees Worked With
Jaime
November 08, 2018
Top Notch! I've regularly been bringing my Highlander to Bob Smith Toyota for since purchasing it from them in 2002. The service is top notch with the team regu I've regularly been bringing my Highlander to Bob Smith Toyota for since purchasing it from them in 2002. The service is top notch with the team regularly going above and beyond to support my car's best service. We're running strong at over 285,000 miles and hope to top 300,000! More
by BJG
Employees Worked With
Frank
October 23, 2018
Service is Unremarkable I've been bringing my cars to Bob Smith Toyota for service for the last 30 years. Although I am willing to pay a premium price for genuine Toyota part I've been bringing my cars to Bob Smith Toyota for service for the last 30 years. Although I am willing to pay a premium price for genuine Toyota parts and dealer-level service, it seems Bob Smith Toyota is becoming less concerned with me as a loyal customer. Every time I bring my car in, the service reps are getting more surly, distant, and less accommodating. The prices keep going up with the service remaining basic and unremarkable. Bob Smith Toyota used to include a complimentary car wash with service. They stopped providing this amenity, blaming it on the California drought. If I am willing to pay premium prices for an unremarkable service experience, the least they could do is not return my serviced vehicle dirty. This is a very "un-classy" way to treat your loyal return customers. My next car purchase will be at a dealership that values their service customers as much as their new car purchasers. More
by Cam Camry
Employees Worked With
Frank
August 11, 2018
Our Great Experience! Mr. Daniel Simons was a pleasure to meet and work with. This is the perfect career for him. He was: calm, patient, professional, knowledgeable, and ho Mr. Daniel Simons was a pleasure to meet and work with. This is the perfect career for him. He was: calm, patient, professional, knowledgeable, and hospitable. My brother Kuei and I had a very positive experience during our brand new car purchase from start to finish. Mr. Simons went above and beyond in his high level of customer care and concern, when he drove my newly purchased Toyota Corolla XLE to my home, after learning that Kuei has restricted night vision. When we met him at our home, Mr. Simons volunteered to show me how to use a few more functions in the car. Not only is he a fantastic and top-notch working professional, but has recently become our good friend, as well. I look forward to now being a part of the BOB SMITH TOYOTA FAMILY, as I will be utilizing the Express 5 Coverage over a span of 5 or more years. I will surely recommend this outstanding dealership to others by word of mouth and by giving them a ride in my STELLAR VEHICLE! Thanks again, Daniel! More
by E the Magnifient
Employees Worked With
Mr. Daniel Simons
February 12, 2018
Bob Smith your #1 dishonest, typical bait-and-switch dealer Talked with them regarding a $27,000 MSRP vehicle for a few days. Made an appointment to come in and when I did, they told me they didn't have the veh Talked with them regarding a $27,000 MSRP vehicle for a few days. Made an appointment to come in and when I did, they told me they didn't have the vehicle. I found out they did have that vehicle but they parked it in a far corner. Instead, they tried to sweet talk me into buying a full options model for $36,000. Worked out a price for the $36,000 model but when I went into the finance office, the verbally agreed price was $2,000 more on top. The salesperson, Haik Ketsoyan, tried to be sneaky by lowering the monthly pay by requiring a bigger down payment. Frustrated that I got bait and switched for my car and then deceived with payments, I left. Haik also yelled across the salesroom calling me a fool. Unbelievably unprofessional. Stay away from Haik Ketsoyan and this dealership. Even though I ended up leasing a Lexus, the Toyota dealers in Torrance and Pasadena were very transparent and helpful. I'd recommend those two dealerships if you are looking for a Toyota. More
by samsonj
Employees Worked With
Haik Ketsoyan
September 25, 2017
Bait and switch is real at La Crescenta Ridiculous, just ridiculous. I drove 20 miles to La Crescenta because I had originally came to a price agreement with the internet sales manager Julia Ridiculous, just ridiculous. I drove 20 miles to La Crescenta because I had originally came to a price agreement with the internet sales manager Julia. She gave me an out the door price and told me to come in on the weekend. I came in and was helped by Freddy. Freddy offered the same price as what Julia had originally offered, so thank you for not wasting my time. After waiting about 4 hours, it is finally our turn to sign all the paperwork. Low and behold, when we are signing our paperwork, the finance person said they are not allowed to honor the original out the door price and she had to tax it. I told her NO, and that 2 representatives promised me the same price. She tells me its some sort of miscommunication and she will not honor the price to us. No apologies whatsoever. Oh and I have proof of everything, if you want to see the proof, please go to their yelp. More
by spham0192
Employees Worked With
Julia, Freddy, Rosie
