Bob Smith Toyota

This is our first car purchase through Bob Smith. We were in and out in 1 ½ hrs. It was easy quick, exactly what we were looking for. We will be back again for out next purchase. overall I would say that Bob in and out in 1 ½ hrs. It was easy quick, exactly what we were looking for. We will be back again for out next purchase. overall I would say that Bob Smith Toyota is very well the best place to purchase! More

Bought because the salesperson Ron Smith did not harass us. We used the maintenance dept. for years & found them very good at what they do. Ron was very good at letting us make up our own minds. Was a nic us. We used the maintenance dept. for years & found them very good at what they do. Ron was very good at letting us make up our own minds. Was a nice change for us to have such great service all the way around. Thanks Ron ! More

Our sales experience at Bob Smith Toyota was wonderful. Haik Ketsoyan was very friendly and approachable. He made us feel more comfortable and, more certain to buy the car. Hail Ketsoyan is a very nice; I Haik Ketsoyan was very friendly and approachable. He made us feel more comfortable and, more certain to buy the car. Hail Ketsoyan is a very nice; I would /will come again! Bob smith caught our eyes and also has the greatest prices out of all Toyota dealerships. More

I heard that Bob Smith Toyota had excellent service so I brought my sister down to buy a car. Even though her credit was low Bob Smith Toyota was able to finance her without a co-signer. The service was fas brought my sister down to buy a car. Even though her credit was low Bob Smith Toyota was able to finance her without a co-signer. The service was fast and excellent I recommend Bob Smith Toyota for everyone who needs a car. Haik is a great guy More

If you want to be lied to and manipulated in your car-buying experience, please visit Bob Smith Toyota of La Crescenta, CA. I emailed Bob Smith Toyota with specifications of a car I was interested car-buying experience, please visit Bob Smith Toyota of La Crescenta, CA. I emailed Bob Smith Toyota with specifications of a car I was interested in. Haik emailed me back stating they had the car that I wanted. I asked to see the VIN and spec sheet for the car, knowing that some dealers will say anything to get you to come visit their showroom. Haik emailed me the specs, and based on that info and the previous email he had sent stating they had the car we wanted, we drove 35 minutes to their showroom to test drive the car. When we arrived, lo and behold - no such car on the lot. They "could get it for me," in both the red and green exterior colors we were interested in, so we haggled over price and APR, and finally reached an agreement. We told Haik that we intended to purchase the car that day, and gave the "go ahead" to bring both the green and the red cars so we could see them and choose one of them to buy. Haik said he would have the car at the dealership in 1 and 1/2 hours. This was at 3:45 p.m. At 6 p.m. we called the dealership to find out the status of the car: had it arrived at the dealership as promised? Haik was "busy with another customer," so we left a message and waited to hear back. We called again at 6:20 pm, 6:45 pm, and finally at 7 p.m. just as the dealership was closing for the night. Haik informed us that he was "working on getting us the car, but it hadn't arrived yet." We were very frustrated at that point, as we had hoped to purchase the car that day. The next morning, we still hadn't heard back from Haik about the status of either car he had promised to bring to his dealership, so we called at 11:00 a.m. to follow-up. Once again, we were told he was "with another customer," at which point we explained to the person who answered the phone why we were frustrated. He then redirected us to talk to Tom, the dealership manager. In talking to Tom, we discovered not only had Haik NOT gone ahead and had the green car delivered to the dealership for our test drive as we promised the day before, but that HE LIED A SECOND TIME when promising that he could bring BOTH the green and the red Camry for our viewing and test driving!!! Tom, the manager, was completely unwilling to do anything to rectify the situation, despite our exchanging several calls with him that same morning. We then went to another Toyota dealer, who not only gave us a better price on the Camry, but also was willing to make a 3-hour round trip to another dealership to get us the Camry we wanted, in the color we wanted, for no additional charge. I have bought many cars in my lifetime, but never have I been lied to so continuously and egregiously as I was by this dealership. Buyer beware! More

Two issues for low grades: 1. Out and out lies caught in the act and 2. Incompetence. I gave them a 1 in Customer Service due to these errors of honesty and brains, but that was only on two occasions out of the act and 2. Incompetence. I gave them a 1 in Customer Service due to these errors of honesty and brains, but that was only on two occasions out of six. I gave them lousy grades in Price due to gouging me for service that was billed for considerable time when it should have been mere moments or free. Read on... ---------- I used Bob Smith Toyota to service a 2007 Prius several times. During one service, they called me with this message: "The AC filter is filthy, you're just recycling all the dirt into the car. Cost to replace $30 parts and $20 service. Total added: $50." Not knowing how much was involved, I let them do it, but insisted that any replaced parts be returned to me when I picked it up. It turns out that the "filter" involved is a thin, formed fiber mat that is easy to replace once you know how to unlatch the glove compartment. Total time to access and replace: about 3 minutes if you move slow. Total price for a replacement filter on the internet: about $12. The one they replaced the original with was not the Official Part. It was a low-cost replacement part. Well, that was $45 wasted, but I learned something. In the middle of the next service, they called me with this story: "Oh, the Service Manager talked to me and he sees that the AC filter is filthy. Replacement will be $55." Prices had risen. What he doesn't know is that the filter in there is nearly virgin and the whole story is a complete fabrication. Nobody looked at it at all. If they had, they would have known that it was new. By the way, washing or blowing out these ridiculously simple filters is easy. When I drove off the lot, a day or so later, a service light came on. I thought they had failed to reset it. They said it was a tire light, so they topped off all the tires (free) and the light went away. But it came back, so I figured I had a slow leak somewhere. I took it to a tire store and they said two things: A nail, plus they couldn't get the wheel off due to a missing security lug--a special adapter the Bob Smith guys would have last used. Back at Bob Smith, they couldn't find the special lug, nor did they stock them. I ended up fixing the nail leak with a $5 kit from Kragen. In the process, I found the missing lug in the tire compartment that Bob Smith's own folks missed. Oh, there it is, right under the jack. That kit fixed a tire on my Segway, too, but that's another story. Bob Smith can't have my next services. More

Very nice people, helpful and friendly. They are very well informed on the product they sell. Able to answer any questions without hesitation. The finance people were also top notch. I would definetly r well informed on the product they sell. Able to answer any questions without hesitation. The finance people were also top notch. I would definetly refer my friends and family to this dealership. Thanks guys! More