Bob Smith Toyota

Epic Fail I fully described the problem I am (still) having problems with the electronics of my 90 day old car. I was told it was simply a software issue, that I fully described the problem I am (still) having problems with the electronics of my 90 day old car. I was told it was simply a software issue, that it would take them at least 4 hours to diagnose the problem. Since I did not receive a call. I called 6 hours later. The updated the software but I wasn't half way home when the exact same problem started again (screen shut down then restarts, the radio shuts off and starts randomly, the bluetooth won't connect, the Toyota apps won't work, and so on). I immediately returned the car and was told to unpair the phone and car. Again, I was half way home when the issues started again. They said they would have to contact the manufacturer but it would take them 3-4 days to get an answer! Really!! I bought the car for the features that broke within 90 days. The dealership seems dismissive and unhelpful. The second star is for the support staff in the waiting area. They were exceptionally friendly and helpful with making sure I was comfortable and arranging for me to rent a courtesy car. Thanks you Nicole. More

Had work done on my old Toyota pickup Check in was smooth. They did great work at a fair price. I would highly recommend their service department. Also, they had no problem hanging on to m Check in was smooth. They did great work at a fair price. I would highly recommend their service department. Also, they had no problem hanging on to my car until I was back in town to pick it up. Thank you!! More

Super Freindly and Helpful Not only were they great in getting me in a new vehicle, they also helped me get money back on the service contract of my old vehicle that was totaled Not only were they great in getting me in a new vehicle, they also helped me get money back on the service contract of my old vehicle that was totaled. They exceeded my expectations. More

Great dealership with great people I’ve purchased 3 new cars from Bob Smith Toyota. No need to go anywhere else. Justin Barnett is great to work with and goes the extra mile for you. I’ve purchased 3 new cars from Bob Smith Toyota. No need to go anywhere else. Justin Barnett is great to work with and goes the extra mile for you. More

It was efficient and friendly Bob Smith Toyota has employees who are friendly and efficient. They gave a report of what they did and what are some future needs. I am glad to reco Bob Smith Toyota has employees who are friendly and efficient. They gave a report of what they did and what are some future needs. I am glad to recommend them. More

WOW Sevice Have gone to their service center for years for maintenance on my Camry. Just replaced it with a used car bought from Bob Smith and was overwhelmed w Have gone to their service center for years for maintenance on my Camry. Just replaced it with a used car bought from Bob Smith and was overwhelmed with the outstanding service. They made a painful process a walk in the park. Never had such a pleasent car buying experience in my life. They have a customer for life. More

Superior service Whenever possible, I request Mike Burkholder as my service advisor. He makes sure my car stays in tip top shape by making sure I know when my next ser Whenever possible, I request Mike Burkholder as my service advisor. He makes sure my car stays in tip top shape by making sure I know when my next service is and why, provides the best available discounts for my service, and gives me honest advice on what my car needs and when it needs to be done. Because of my exceptional service advisor and the high level of service from the Bob Smith mechanics, my car is running as well as it did when I bought it seven years ago. It's worth it to me to pay a little more and get the quality that I have come to expect from this dealership. More

Good service Brought my Camry in for regular service and as usual the appointment time was honored as my Camry was at once moved in to have the work started. Servi Brought my Camry in for regular service and as usual the appointment time was honored as my Camry was at once moved in to have the work started. Service advisor Jeff was very professional yet friendly. My car was ready in a reasonable length of time. More

Great customer service I don't usually use the dealer service department but they were very honest and did not put any pressure on me when I said no. I don't usually use the dealer service department but they were very honest and did not put any pressure on me when I said no. More

Excellent customer service I took my car, a Camry in for repair in order to pass the smog check. My car passed with flying colors and I also was able to get go to the smog test I took my car, a Camry in for repair in order to pass the smog check. My car passed with flying colors and I also was able to get go to the smog test center before they closed during the same day. Thanks for the effort and excellent service. More