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Bob Smith Toyota

La Crescenta, CA

4.2
357 Reviews

3333 Foothill Blvd

La Crescenta, CA

91214

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357 Reviews of Bob Smith Toyota

September 23, 2021

Emily was very nice and pleasant to work with . Service was fast and I was kept up to date More

by lionheart
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Emily
Sep 24, 2021 -

Bob Smith Toyota responded

Thank you for choosing us to service your vehicle! We appreciate your business and look forward to your next visit. Please let us know if there is anything else we can assist you with. Safe travels!

September 17, 2021

Emily was great and everyone was lovely. Happy as always. Thank you thank you all More

by coeur2707
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Emily
Sep 20, 2021 -

Bob Smith Toyota responded

Thanks for the 5-star rating! We appreciate your business and look forward to seeing you again!

September 09, 2021

Took my car in for a recall on the paint. Emily in service was wonderful and helped me with a loaner car and got it done very quickly! I am very happy with the new paint job and think Emily is wonderf More

by gloriannmcgowan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emily
Sep 10, 2021 -

Bob Smith Toyota responded

Thank you so much for the kind words! We're so glad you like it and will let Emily know you had a great experience. We hope to see you again soon!

August 30, 2021

This is an excellent dealership. Just bought my new Toyota Prius Prime there. Not wild about the markup due to scarcity, but we compromised. Service department is the best around. More

by EKK
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Antonio
Aug 31, 2021 -

Bob Smith Toyota responded

Thank you for the kind words and 5-star rating, and congratulations on the new car! We're so glad you were able to find a car that suited you. We look forward to working with you again in the future.

August 27, 2021

I just had my 5k mile check on my new Rav 4...and I couldn’t be happier with the professionalism and the efficiency as well as the courtesy.....everyone from Mike Smith to Emily and everyone else was j More

by johnstoeger
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Smith and Emily in Service
Aug 30, 2021 -

Bob Smith Toyota responded

Thank you for choosing us to service your vehicle! We appreciate your business and look forward to your next visit. Please let us know if there is anything else we can assist you with. Safe travels!

August 26, 2021

Very efficient Service Manager, Jaime Guzman, assisted me. My car was quickly serviced. It's a very long drive, but worth it for such efficiency. More

by kristineepetersen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jaime Guzman
Aug 27, 2021 -

Bob Smith Toyota responded

Thanks for the 5-star rating, and for taking the drive out to have us service your car. We're glad we were able to help you get your car running at its best and we hope to see you again in the future. Safe travels!

August 25, 2021

Car service was done very timely. Awesome work team Jaime. More

by Runwme25
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jaime, Ashley
Aug 25, 2021 -

Runwme25 responded

Car service done very timely. Awesome work team. Ashley excellent receptionist work.

Aug 26, 2021 -

Bob Smith Toyota responded

Thank you for choosing us to service your vehicle! We appreciate your business and look forward to your next visit. Please let us know if there is anything else we can assist you with. Safe travels!

August 17, 2021

Bob Smith Toyota was and will stay my #1 Toyota dealer to visit for my car service and buy or lease a car. I am very satisfied with this dealership. Thank you More

by aathomassian
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Emely
Aug 18, 2021 -

Bob Smith Toyota responded

Thanks so much for the 5-star rating and for making us your #1 Toyota dealer! We appreciate your business and hope to see you again in the future. Safe travels!

August 17, 2021

I was discrimated against. I came 30 min early. they helped other customers first when I was in line first More

by ch57persimmon
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
uknown
Aug 23, 2021 -

Bob Smith Toyota responded

Thanks for getting in touch. We sincerely apologize that you felt you were not our number one priority on your visit. Please know this is not the type of experience we'd like anyone to have with us. We'd like to speak with you directly to get some more details about your experience with us. Please reach out to our Service Manager Erich at erich@bobsmithtoyota.com at your earliest convenience.

August 16, 2021

Tom Moratto is simply the best. He’s kind, honest, patient, and will go the extra mile to ensure that you are happy with the deal. I can’t recommend him highly enough! More

by Lgfilms
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Moratto
Aug 17, 2021 -

Bob Smith Toyota responded

Thank you for the five star review! We're so glad to hear you had such a great experience with Tom. Congrats on the new car and we look forward to seeing you again soon!

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