Bob Smith Toyota

I was greeted promptly and my routine check up was completed quickly. Emily was professional. Happy with the service. completed quickly. Emily was professional. Happy with the service. More

Emily Does a Fantastic Job as always. Top Notch Service. Love doing business with Bob Smith! Love doing business with Bob Smith! More

Warning !!!! Biggest rip off in service and sales prices . By far the most dishonest dealer that’s been in the Crescenta valley. You’ll pay thousand more for a new car , always has been . Service departm . By far the most dishonest dealer that’s been in the Crescenta valley. You’ll pay thousand more for a new car , always has been . Service department will always try to up sale you after you drop off a car . Many times I’ve dropped car for minor problem the would say it needs a new motor , even on a car that actually had a new motor with three hundred miles on it. . Crooks , service reps are nice but make commissions off ripping you off . More

This is a great dealership for service. I've always been treated well here and I have found that I can trust what they say in terms of what they recommend and what my car needs. been treated well here and I have found that I can trust what they say in terms of what they recommend and what my car needs. More

I was driving on the freeway and an item hit the undercarriage of my Avalon. Jaime Guzman had the vehicle checked and all’s well undercarriage of my Avalon. Jaime Guzman had the vehicle checked and all’s well More

First class from top to bottom, sale to service these guys and their customer service is unmatched. guys and their customer service is unmatched. More

Shout Out to Emily in Service - Professional, Friendly, Quick! I love the service I receive here - been coming for years. PS When I needed a new tire, I called EVERYWHERE & only This dealership had the one Quick! I love the service I receive here - been coming for years. PS When I needed a new tire, I called EVERYWHERE & only This dealership had the one I needed - and the total cost was about the same as similar tires I was offered at the multiple tire stores I called when shopping around. More

Consistently good service was experienced with yesterday's one-year servicing of my 2020 RAV-4 Hybrid. yesterday's one-year servicing of my 2020 RAV-4 Hybrid. More

For once, I was a bit bummed. I probably should not complain as it was a free service included with my new car purchase a few months ago. But I've been going to Bob Smith with my Toyotas for the last 1 complain as it was a free service included with my new car purchase a few months ago. But I've been going to Bob Smith with my Toyotas for the last 10 years and this one fell short. I was not kept informed about the - probably very little, if any, the car has 2000 miles - work that had to be done, until I asked about the status of it 2 hours after I dropped it off at my appointment time. That's when I heard that work will be done soon, very soon, and then zip again. No info on what was done, any issues, etc, just told to proceed to checkout and pick up the car. All in all, the car was there 4 hours and for an almost new car this is not really acceptable. Hope this was an anomaly. If not, I would need to reconsider for my future needs. Except Greg, who was nice, all others did not notice me, not say hi and I did not feel welcome at all. More