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Bob Smith Toyota

La Crescenta, CA

4.2
357 Reviews

3333 Foothill Blvd

La Crescenta, CA

91214

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357 Reviews of Bob Smith Toyota

December 30, 2021

Personal, helpful, honest as dealerships get, great service. I believed they prioritized my interests well vs their own and they have been very helpful post sale and with service. More

by Jeff
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Emily 😍
Jan 04, 2022 -

Bob Smith Toyota responded

Jeff, Thanks for the 5-star review! We're so happy to provide you with personal, helpful, honest service. Thanks for choosing us, and we look forward to working with you again in the future!

December 28, 2021

Always helpful and thorough. Friendly, supportive staff. Answers questions and resolves issues l may have. More

by Teruyeal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hank
Dec 29, 2021 -

Bob Smith Toyota responded

Thanks so much for the kind words and great review! We're so glad we've been able to help you with your questions and provide great service. We appreciate your business. Safe travels!

December 25, 2021

Dealer gave me a hard time with my service then was supposed to call me after to schedule future service and never did follow up. Will be going to a different dealer. Not friendly at all and horrible c More

by Davidfquintero
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ararat
Dec 29, 2021 -

Bob Smith Toyota responded

Thanks for letting us know, David. We’re sorry no one reached out after your service. We can definitely understand the frustration. We’d love a chance to speak with you directly to discuss what happened. If you don’t mind, please reach out to erich@bobsmithtoyota.com at your earliest convenience. Thanks!

December 23, 2021

Emily was great and the dealer was very helpful with helping us get late pick up of our car. More

by cecilia loya
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Emily
Dec 23, 2021 -

cecilia loya responded

Very good service at Bon Smith.

Dec 28, 2021 -

Bob Smith Toyota responded

Cecelia, Thanks for the great review! We're happy to have been able to provide great service and help you with late pickup. Thanks for choosing us! We look forward to working with you again in the future!

December 21, 2021

Emily Johnson is who we work with. She is very courteous, helpful and always with a pleasant attitude and a nice smile. I always ask for her when I has to have our cars serviced. More

by Sylvia3313 sc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Emily Johnson
Dec 27, 2021 -

Bob Smith Toyota responded

Thank you so much for the 5-star rating! Drive safe and we look forward to working with you again.

December 20, 2021

Worked with Antonio, he was very helpful! He was very knowledgeable and qnswered every question I had. They were very patient and worked with me on making a deal. No hidden fees! Amazing place to get a n More

by yongbpark13
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Antonio
Dec 21, 2021 -

Bob Smith Toyota responded

Thanks for the 5-star review! We're so glad Antonio and the team were so helpful to you. Congrats on the new car! we hope it brings you years of safe, happy travels!

December 16, 2021

Patric explained and showed me what is problem in my car. It was good for me to understand well. Thank you . More

by reykomori
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patric
Dec 17, 2021 -

Bob Smith Toyota responded

Thanks so much for the perfect rating! We appreciate that you chose us and hope to see you again.

December 09, 2021

We have bought cars and serviced our vehicles here for over 10 years and have always been satisfied. Our salesman, Jesse, has always been wonderful to work with. More

by Naomi
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse and Ararat
Dec 13, 2021 -

Bob Smith Toyota responded

Naomi, Thanks for the great review! We're so happy to hear that you consistently have a great experience when shopping with us! Thank you for choosing us and we look forward to working with you again in the future!

December 06, 2021

I've always taken our 2 Prius for servicing at Bob Smith, and have been satisfied up until now.. The check engine light came on, and I took the 2015 Prius in to see what the problem was.They ran a check, a More

by genford
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg
Dec 14, 2021 -

Bob Smith Toyota responded

Thanks for taking the time to rate us and share your concerns. We’re sorry to hear that there were items left in your car after your service appointment. That’s not the experience we want anyone to have with us and we are following up with our service team to ensure this does not happen again. We have not been offering washes on service due to the drought, but would love to have you come in for a complete car wash. We’d love to get a chance to talk to you directly about this. When you get a chance please reach out to our Service Manager Erich at erichf@bobsmithtoyota.com.

November 22, 2021

Emily is the most attentive, careful service adviser! The techs are awesome as well. A pleasure to take my car in More

by PET
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Emily
Nov 24, 2021 -

Bob Smith Toyota responded

Thanks so much for this great review! We're so happy to hear you had a great experience on your service visit and will be happy to work with you again in the future. Safe travels!

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