Bob Johnson Toyota

Great Personell, Great Customer Service Dorschell was very patient with us and got financing for us when no other dealer in Rochester could do. The loan was a fair %age and thanks to Amy and Dorschell was very patient with us and got financing for us when no other dealer in Rochester could do. The loan was a fair %age and thanks to Amy and Ian my wife now has a beautiful 2009 Toyota Corolla! More

Mike Hostutler was great! Mike was great....very experienced and easy to talk to. He was very knowledgeable with the car and made the buying experience quick and easy. I would Mike was great....very experienced and easy to talk to. He was very knowledgeable with the car and made the buying experience quick and easy. I would recommend him to everyone. More

great excellant for being taken care of by sales person,service by service dept has always been great.have been taken care of by all employes. excellant for being taken care of by sales person,service by service dept has always been great.have been taken care of by all employes. More

Mark Fujimura was a pleasure to work with. Found a car that I absolutely loved at Dorschel. Initially went in to meet with a sales representative, and to test drive the car. My first visit Found a car that I absolutely loved at Dorschel. Initially went in to meet with a sales representative, and to test drive the car. My first visit to the dealership was awful. The first sales rep. I met with was completely unprofessional, and rude. Gave us the presentation how Dorschel was a "no-pressure", "no haggle" dealership, and how they strive to make the customer happy. The test drive was fine, even though I thought it was odd that the sales rep. cursed a couple times. After the test drive, we sat down to talk about figures. During our conversation, our sales representative received a phone call (from who he said was his manager); he informed us that his manager was informing him that a woman came into the dealership very interested in the vehicle and drove a very far way. The sales rep. then wanted to know if we wanted to get the car, so they would tell the woman the car was unavailable. I hesitantly told him I am very interested, and that I just wanted to go over the numbers and different financing options before committing. The sales rep. then left his desk for a while, and then returned and told us they told the lady that the car was unavailable, so she could go home. I was extremely confused and felt extremely put on the spot. We continued the conversation, and the sales rep. started to get very rude and pushy. IE: telling me I couldn't get a certain amount for my trade-in, and couldn't get certain interest rates (even though I did my research before meeting with him). Needless to say, we left without purchasing the car. I had left never wanting to return back to Dorschel but, my boyfriend convinced me that I should look into financing through my bank, privately selling my car and still getting the car from Dorschel. I did go this route and then worked with Mark Fujimura to finalize the sale. Mark Fujimura was a pleasure to work with. Mark was friendly accommodating, and personable. Mark did not hassle me about wanting to finance directly through the bank. Mark clearly discussed everything on the purchase agreement and went over different options for warranty. He worked directly with my bank to finalize the sale. I will definitely be recommending Mark Fujimura to my friends and family and will return to him for future purchases. I am very happy with the car and giving Dorschel a second chance. More

Great price, pushy salesman While I would definitely highly recommend Dorschel in terms of great cars and prices, I was disappointed in the service given by Frank Gattellaro. Whe While I would definitely highly recommend Dorschel in terms of great cars and prices, I was disappointed in the service given by Frank Gattellaro. When he first showed my wife and I the three cars we were interested in, he was very friendly and helpful. He let us choose the car we wanted, helped us get great financing, and was patient. However, once the topic of the five year Allstate coverage regarding major repair issues came up, his demeanor became condescending and rude. At this point in the sale, my mother-in-law, who came from over an hour away in bad weather, was sitting with us in his cubicle. When she stated that she did not think it was worth buying the policy, Frank said he highly discouraged it. He continued to press this coverage despite persistent refusals from my wife and I. Eventually he said to my mother-in-law that she better be ready to pay for the expensive repairs we would eventually acquire. It was very insulting and ungrateful considering he just sold a car. At this point, we left the dealership to let him get the paperwork in order. When we came back, without my in-laws, he was a bit friendlier. However, the first thing he did was bring up the Allstate coverage again. It bothered me that I had to re-explain that I was NOT interested. Ultimately, I would definitely return to Dorschel, but next time I will ask for anyone BUT Frank Gattellaro. More

Five Star Service My 5th automobile with this dealer. The first was great and has only improved since. Frank Gattellaro is a pleasure to work with and a true profession My 5th automobile with this dealer. The first was great and has only improved since. Frank Gattellaro is a pleasure to work with and a true professional. The receptionist is friendly and courteous and remembered my name and salesperson two days later!!! Amazing Dealership!! More

Mark Fujimura Service Mark Fujimura was very friendly and very helpful. He showed us a variety of vehicles to make our decision easier for purchase. We would like to work w Mark Fujimura was very friendly and very helpful. He showed us a variety of vehicles to make our decision easier for purchase. We would like to work with him in the future. More

Great Experience I have not needed to shop for a car in 19 years and I was dreading it, but my experience at Dorschel was very positive. The salesman was easy to talk I have not needed to shop for a car in 19 years and I was dreading it, but my experience at Dorschel was very positive. The salesman was easy to talk to and knowledgeable. With their large inventory, he found just the car I was looking for. All the options I wanted and the right color as well. The test drive was great. He explained all the different features. I really like the "clear, simple, different" philosophy they have at Dorschel. I would definitely recommend this dealer. More

Makes Car Buying Easy The Dorschel slogan "clear. simple. different." really is true to the T. Both my husband and I now have Toyota vehicles from Dorschel and would certai The Dorschel slogan "clear. simple. different." really is true to the T. Both my husband and I now have Toyota vehicles from Dorschel and would certainly return in the future - though we purchased new, so it should be a long time before we need to! They make car buying easy because there is no pressure, no haggling and you deal with one salesperson start to finish including the financing. More

Overall a good deal I think that initially this was going to be a great experience. Test drive was great and salesman seemed very genuine and interested in my needs. I ha I think that initially this was going to be a great experience. Test drive was great and salesman seemed very genuine and interested in my needs. I had to go look at another vehicle that day and that made me very upset as it was wasted trip and the salesman and manager were very deceptive and was the main reason I went back to Dorschel and purchased the vehicle I did. there were a few issues and it took a lot longer to get the delivery of vehicle done. but it did get done. some issues were dealer fault and some mine as a emergency arose and I needed to leave before finishing delivery. it resulted in me returning to pick up the vehicle just about 5 minutes before closing. so needless to say I tried to make this as fast as possible. I was surprised to see a remote start on the keys that were delivered to me yet the salesman said he had no idea about it. Very frustrating since it would have been nice to know if it worked or didn't. and if it wasn't installed on the vehicle why was a key fob presented to me when I picked up the vehicle. after inspecting the vehicle the next day during the daylight hours I could see that there was indeed a transceiver that was installed at some point but was removed and the adhesive tabs were left in the top corner of the drivers window. -- Again very frustrating to see this removed from the vehicle and now makes me question the dealers tactics and makes me mad that it was removed if indeed it was installed on the vehicle. I am very satisfied with the vehicle so far as it was a great deal for the type and price. there were just things that could have gone better. trade value wasn't as high as offered elsewhere but their upfront pricing made me ok with the lesser value for the trade More