Bob Johnson Toyota
Rochester, NY
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689 Reviews of Bob Johnson Toyota
New Toyota after old Toyota After my 13 year old toyota was damaged at work ,we thought it was time to get a new toyota . We went back to Dorschel toyota (service dept. kept me After my 13 year old toyota was damaged at work ,we thought it was time to get a new toyota . We went back to Dorschel toyota (service dept. kept me up and running for 3 toyota's) Meet up with jonathan morse. I could not have been more please with the level of Jonathan's service 5 stars al the way . He made excellent suggestions , listened to what we needed and wanted ,show us some vehicles , we had a very nice test drive. He was not pushy , did not try to sell us more than we wanted. He is the best salesman in my book. I can not wait to start taking my new toyota to Dorschel service , I hope they keep me up and running for another 13 years Kevin Hopkins More
Professional yet friendly Frank G. provides very good customer service. He listens to your needs and helps to find the right vehicle that best suits your needs. He provides exc Frank G. provides very good customer service. He listens to your needs and helps to find the right vehicle that best suits your needs. He provides excellent followup as needed. Our particular requirements were for two vehicles, one leased, one purchased...a unique situation. We would certainly work with Frank again in the future. This was not our first experience with the dealership and returned as loyal customers! More
Excellent Experience We shopped the internet for the best price on 2 vehicles for a couple of months, and Dorschel was the best by far. I set an appointment to test drive We shopped the internet for the best price on 2 vehicles for a couple of months, and Dorschel was the best by far. I set an appointment to test drive 2 vehicles. We arrived at the dealership at 9:30 in the morning, and drove home the same day with a new RAV4 and Tacoma. We worked one person from start to finish (Zaka Ansari). He was friendly and professional, and I would send family members to work with him. More
Love my van, love my dealership. Working with Meghan Garafalo, Sales and Leasing Consultant and Patrick Velton, Service Consultant, was informative and a very relaxed, no pressure ex Working with Meghan Garafalo, Sales and Leasing Consultant and Patrick Velton, Service Consultant, was informative and a very relaxed, no pressure experience. I did shop around and found Dorschel to be friendly and competitive. More
New Sienna Our salesperson was informative, patient, helpful. Everyone from the greeter to the salespersons's supervisor was friendly and helpful. I love the c Our salesperson was informative, patient, helpful. Everyone from the greeter to the salespersons's supervisor was friendly and helpful. I love the car and would definitely go back to the dealership and the salesperson. More
Best Salesman Ever Frank Gattellaro made this the best car buying experience. We purchased the car on Friday afternoon and realized late Friday evening that we had left Frank Gattellaro made this the best car buying experience. We purchased the car on Friday afternoon and realized late Friday evening that we had left our copy of the Purchase Recap on his desk. I e-mailed him and he got right back to me and said he would e-mail me a copy on Saturday morning. Sure enough just before 9:00 am on Saturday he sent me my copy. Then on Sunday we decided we wanted to change how the car was registered so I e-mailed him again, he called me on his day off to discuss it and again said he would handle it when he got to work on Monday morning. More
New Camry I had an excellent experience buying my new car from Dorschel. I do not like the whole game playing aspect of buying a new car. None of that at Dors I had an excellent experience buying my new car from Dorschel. I do not like the whole game playing aspect of buying a new car. None of that at Dorschel. I was told up front the price the car would cost, and as I thought it was a fair price I purchased the car. No back and forth, or let me go speak with the sales manager. No upselling things that I did not need. I was a pleasure buying a car from Dorschel. More
Excellent customer service! I had a great experience! Ryan was friendly, professional, and very knowledgable. I would happily buy my next vehicle here. I would highly recommend w I had a great experience! Ryan was friendly, professional, and very knowledgable. I would happily buy my next vehicle here. I would highly recommend working with Dorschel. More
Efficient, eager, open With the exception of a miscue on financing quotes (that almost had me doubting their integrity) the overall experience was enjoyable, efficient and e With the exception of a miscue on financing quotes (that almost had me doubting their integrity) the overall experience was enjoyable, efficient and easy. I found the folks at Dorshell more down-to-earth, business-like and straight-forward than I have typically experienced. That made it a good experience. My sales rep, Ben, was eager, energetic and likeable. He was also very professional and capable in his dealing with my directness and my questions. Good people. Also felt I ended with a good deal without any surprises. More
No Hassle-Great deal! Frank Montalbano is exceptional to work with! It is a rare pleasure purchasing with such a good listener and honest man! This was teh 2nd vehicle tha Frank Montalbano is exceptional to work with! It is a rare pleasure purchasing with such a good listener and honest man! This was teh 2nd vehicle that we have purchased from Frank and we will definitely go back to him again! More