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Bob Johnson Chevrolet
Rochester, NY
2,878 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,878 Reviews of Bob Johnson Chevrolet
March 05, 2019
Oil change for leased truck I like being able to schedule all my appointments with the my Chevy app on my phone. Makes it easy and reminds me when the appointment is close. The I like being able to schedule all my appointments with the my Chevy app on my phone. Makes it easy and reminds me when the appointment is close. The service is always great at Bob Johnson's, they get you in and out in a snap. More
by tommyd5707
Verified CustomerEmployees Worked With
Andrew Bisig, Jamalle Cade, Christopher Codd, Dan Helmbold, Steve Kerr, Paul Palmgreen, Kirstin Perry, Christopher Sherlock
March 05, 2019
Excellent Service Becau see the staff is proffessional, timely and genuinely cares about and listens to the customers. In addition, the staff goes beyond the routine wo Becau see the staff is proffessional, timely and genuinely cares about and listens to the customers. In addition, the staff goes beyond the routine work day to mn ak e deals happen and satisfy the customer. More
by Guitarbob1$
Employees Worked With
Buddy Baur, Hector Padgham, Corey Sherwood
March 05, 2019
Bad experience with oil change The experienced technician forgot to put a gasket on the oil filter & most of the oil leaked out of the engine & we had to have the vehicle towed back The experienced technician forgot to put a gasket on the oil filter & most of the oil leaked out of the engine & we had to have the vehicle towed back . We were promised we would be compensated for the mistake/oil change. So far we have not received a check for the cost of the oil change. We are thankful that it did not do permanent damage to our vehicle. We also waited over 4 hours for a call back on the status of our vehicle being repaired & had to call back. More
by kkram01
Employees Worked With
Jamalle Cade, Christopher Codd
March 04, 2019
Great Experience! I walked into B J Chevrolet, not seeing our previous salesman, I met Willie William's. He was very helpful in putting me into my third Chevy Trax. His I walked into B J Chevrolet, not seeing our previous salesman, I met Willie William's. He was very helpful in putting me into my third Chevy Trax. His knowledge, abilities and patients helped finalize a very nice deal for me. I even drove away in a lovely blue auto! Also a thank you goes to Gary for helping review and sync the car. Thanks again to all who helped making me once again a satisfied customer! More
by Kathy
Employees Worked With
Lou, and the person who buffed out the scratch., Willie Williams, Gary Bains
March 02, 2019
Not impressed I made an appointment for work done as quoted a week or so earlier. Every time I called I had to start over and tell whomever was on the other end eve I made an appointment for work done as quoted a week or so earlier. Every time I called I had to start over and tell whomever was on the other end every detail, which I think I shouldn’t have if it was documented in some sort of notes on my car. I dropped off my car and got a loaner, which was nice, but I was told my car would be ready by the end of the day. I didn’t get any phone calls or anything, so I called at 4:30. The person who was handling my car experience or whatever it’s called was away from the phone, and she told me that no one else would be able to tell me what’s going on. I didn’t get a call back until 5, where I was told that they didn’t have the part they needed and was keeping my car an additional day. I had the appointment made for almost a week, you’re telling me that you couldn’t have gotten the part in advance? My tires had to be ordered and they were there, why couldn’t the part for my transmission coolant line? And if you’re going to keep my car an additional day, wouldn’t it make sense to call me and let me know? I was not prepared to not have my car for the night. I have a child and his car seat was in my car, as I didn’t expect to have to keep it he loaner another night. It was a significant inconvenience to find another car seat in time to pick up my child. When I had the car quoted, they used my wheel locks to remove the tire. They never put the tool back inside the box, so when I had someone else do the work on the car (for half the cost, since 6 hours of labor is ridiculous), they had to spend an additional hour getting my tires off, drilling them, and damaging my rims. If they put the tool back, that would have been eliminated. Every time I have come to Bob Johnson, my experience has declined more and more. I’m disappointed in this, as I would expect a dealership as large as Bob Johnson to be better. I don’t get call backs as I asked. I requested when I made the appointment for my transmission line to have someone contact me about scheduling a detail. No one ever called back. I’m going to stop taking my car there for service, and will go to another dealership. More
by LEAH.SHAMMAH
Employees Worked With
I don’t remember his name
March 02, 2019
Terrific!! Karl was amazing and went above and beyond. He made himself available and helpful every step of the way! Karl was very friendly and made this scary pr Karl was amazing and went above and beyond. He made himself available and helpful every step of the way! Karl was very friendly and made this scary process so much easier! I cannot thank him enough!!! Highly recommend working with him More
by katieaiosa
Employees Worked With
Karl Dilcher
March 01, 2019
Lease of Chevy Equinox Leasing a car was such a smooth and easy process thanks to Ray. I also learned everything I needed about my car from Tim. He was very personable & eas Leasing a car was such a smooth and easy process thanks to Ray. I also learned everything I needed about my car from Tim. He was very personable & easy to follow. Would highly recommend them both. More
by Ana
Employees Worked With
Ray Mitchell, Tim Ferris
March 01, 2019
Took Care of It All Bob Johnson is there for all of your Chevrolet needs! They are great at communicating and go above and beyond when it comes to service! Bob Johnson is there for all of your Chevrolet needs! They are great at communicating and go above and beyond when it comes to service! More
by no2
Employees Worked With
Christopher Sherlock
March 01, 2019
Hands free mic They took care of the issue quickly while providing numerous updates. Also provided a rental while the part was ordered. I couldn’t have asked for a b They took care of the issue quickly while providing numerous updates. Also provided a rental while the part was ordered. I couldn’t have asked for a better experience. More
by K24RUDGERS
Employees Worked With
Michael Barty, Christopher Sherlock
March 01, 2019
Terrible service I will never return as a customer for anything ..service dept sucks ..over priced for terrible service .. and the service personal couldn’t face me a I will never return as a customer for anything ..service dept sucks ..over priced for terrible service .. and the service personal couldn’t face me and went to lunch More
by no2
Employees Worked With
Not sure
