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Bob Johnson Chevrolet
Rochester, NY
2,878 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,878 Reviews of Bob Johnson Chevrolet
March 01, 2019
What ever happened to “the customer is always right”mentali? Rec’d an email from onstar/gm about a potential engine starting problem. Despite having an appointment and a copy of the email I was told by the servi Rec’d an email from onstar/gm about a potential engine starting problem. Despite having an appointment and a copy of the email I was told by the service manager that there wasn’t anything to check as there weren’t any warning lights on. After some pressure from me he said they would look into it while checking the front end shimmy that I had noticed and they would work the vehicle into the next day schedule. FOUR DAYS later (had to wait for a certain tech to drive it for the shimmy and there was Sunday in there) I call and lam told there were several service codes that were found related to the battery. Imagine that!!! Just what the email tried to tell them!! Oh and did I mention not once did they initiate a phone call to inform me of what was going on. After I called on the 4th day I’m told the vehicle will be ready later that day after they replace the battery. Go to pick it up and SURPRISE it’s NOT ready. They didn’t have a battery and had to get one the next day!!! Really?!!and no one thought to notify me?!?! After FIVE days and much inconvenience and not even a hint of an apology I got my vehicle back. An acknowledgment of their part in making this a less than stellar experience and an apology for not giving the email message any credibility would have gone far in redeeming our respect of them. More
by BANIDITO
Verified CustomerEmployees Worked With
Bert Marlatt, George Sarkis, Christopher Sherlock
March 01, 2019
Setup Went through everything and left knowledgeable. The whole experience went smoothly. Mason and George weee very helpful. This is our 4th vehicle from o Went through everything and left knowledgeable. The whole experience went smoothly. Mason and George weee very helpful. This is our 4th vehicle from our dealership and we will keep coming back. More
by SantoJess1
Employees Worked With
George Sarkis, Mason Hill, Tim Ferris
March 01, 2019
Amazing start to finish My sales associate Brian A was amazing start to finish. Brian and Bob Johnson Chevrolet has made a lifelong customer of me. No need to go anywhere els My sales associate Brian A was amazing start to finish. Brian and Bob Johnson Chevrolet has made a lifelong customer of me. No need to go anywhere else. More
by ken.stavalone
Employees Worked With
Brian Antinore
February 28, 2019
First Time Leasing I left Hoselton because I was not pleased with the Sales Department. This time every car need I have was met and sales and financing were very accommo I left Hoselton because I was not pleased with the Sales Department. This time every car need I have was met and sales and financing were very accommodating. More
by lexi730
Employees Worked With
David Towle, Gary Bains
February 28, 2019
Took a bit too long My experience with this company was alright it took way longer the I thought it should have but I guess it’s ok I really liked working with Nate I wou My experience with this company was alright it took way longer the I thought it should have but I guess it’s ok I really liked working with Nate I would recommend him to every one he is a very outgoing person with a very good aditued he always makes sure the customer is first. More
by Chevyfan
Employees Worked With
Nate Bosek-Sills
February 28, 2019
Regarding. I was ripped off $3000 worth I did not see the reply to my first review. Question, If the car was in such bad shape why fix it, why pass inspection, I could've used that money t I did not see the reply to my first review. Question, If the car was in such bad shape why fix it, why pass inspection, I could've used that money towards a new car..Those service people are supposed to be experienced and knowledgeable in car maintenance. The service person told me the flame is rusted through, any person that went to high school would tell you rust does not corrode a car flame in 6wks. That rust was there when I brought the car in for service. They wanted to make some money before they tell me to take the car to the junk yard which I did. Bob Johnson Chevrolet not every customer who walks into your business is an ATM machine shame on you. More
by Filipe3020
Employees Worked With
Andrew Bisig, Jamalle Cade, Christopher Codd, Dan Helmbold, Steve Kerr, Paul Palmgreen, Kirstin Perry, Christopher Sherlock
February 28, 2019
very professional the entire team was very friendly and helpful, never pushy, very professional. I have been dealing with Bog Johnson for years. I was always treated w the entire team was very friendly and helpful, never pushy, very professional. I have been dealing with Bog Johnson for years. I was always treated with respect More
by LMONTI351
Employees Worked With
Anne Lakis, Eric Pappert, Tim Ferris
February 27, 2019
AMAZING!!!! Nate was amazing and wonderful to work with! On a scale of 1-10, I rate him an 11! Very professional. Very knowledgeable. Efficient. Went above and b Nate was amazing and wonderful to work with! On a scale of 1-10, I rate him an 11! Very professional. Very knowledgeable. Efficient. Went above and beyond to accommodate our expectations. I would highly recommend him to any friends and family in future looking for a new car. Very satisfied with my experience! Thank you Nate and Bob Johnson! Also, Joe Williams from the GEEK squad was highly informative in explaining the ins and outs of my new vehicle! More
by Danielle Fagnan
Employees Worked With
Nate Bosek-Sills, Joe Williams
February 27, 2019
Three in a row This is my third leased car with Anne Lakis. She if funny, upfront and right on the ball. I wouldn’t see anyone but her and recommend her highly. She This is my third leased car with Anne Lakis. She if funny, upfront and right on the ball. I wouldn’t see anyone but her and recommend her highly. She makes me laugh and feels like I’m seeing an old friend. 5 stars What really impressed me was that Tim took the time to show me everything and soo personable . I felt an instant likeness to him right away. He went through the car and took his time with me which I appreciate, we didn’t rush it through and I felt great about that. This was my third equinox and it had many differences to it. And he knows his xxxx. 5 stars+ Eric called me the first day which was great and got me financed which was awesome but I called him twice the next day and no return call. All in all I’ll be back when my lease is up More
by teriny
Employees Worked With
Anne Lakis, Eric Pappert, Tim Ferris
February 27, 2019
Awesome experience We had a great experience at bob johnson Chevrolet getting my new lease . Len was the sales rep and he did a wonderful job getting me into my new 2019 We had a great experience at bob johnson Chevrolet getting my new lease . Len was the sales rep and he did a wonderful job getting me into my new 2019 equinox . I can’t say enough about len’s customer service . Corey did a wonderful job explaining the tech side of the suv . Overall great visit and will come back again to lease or buy with bob Johnson. More
by Steve117970
Employees Worked With
John Brest, Lenny Zaccaglino, Corey Sherwood
