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Bob Johnson Chevrolet
Rochester, NY
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2,878 Reviews of Bob Johnson Chevrolet
Bad customer service Went to pay for my state inspection and got nothing but attitude. Walked up to the counter to see a cashier sitting at their desk. Walked up and the p Went to pay for my state inspection and got nothing but attitude. Walked up to the counter to see a cashier sitting at their desk. Walked up and the person next to them said they were on lunch. I don’t understand why you would sit at your desk working then when a customer walks up, you say your on lunch. Someone else’s car was blocking me in but that was straightened out in about ten minutes. If I were to act the same way as some people do in the service department, I would be fired in a heartbeat. More
Very good, very professional. Polite Everyone was very polite, very friendly, and very professional, the only problem I have with service dept, the length of time u have to stand there Everyone was very polite, very friendly, and very professional, the only problem I have with service dept, the length of time u have to stand there to be waited on. More
Danny humbolt Always have the same service advisor Danny Humbolt and he’s always helpful and does an amazing job. Sets expectations for wait times and is always Always have the same service advisor Danny Humbolt and he’s always helpful and does an amazing job. Sets expectations for wait times and is always More
Excellent experience Dave was wonderful to work with. He showed me the equinox and took me for a test drive. He answered all of my questions regarding options for buying a Dave was wonderful to work with. He showed me the equinox and took me for a test drive. He answered all of my questions regarding options for buying and leasing a vehicle. Michelle in finance was helpful in getting us the best price for our vehicle. Tim Ferris did an excellent job in taking the time to go over all features of our Equinox. He was very thorough in explaining everything in detail. We appreciate the extra time he took with us in answering any questions we had More
Inspecton Every body is great and professional.They are all knowledgeable and very helpful.been buying cars there for years and will continue to do so.Great peo Every body is great and professional.They are all knowledgeable and very helpful.been buying cars there for years and will continue to do so.Great people. More
Awesome dealer to lease! I have loved going to Bob Johnson. I was cared for as soon as I walked in. I was looking for a new suv to lease and they worked with my budget AND got I have loved going to Bob Johnson. I was cared for as soon as I walked in. I was looking for a new suv to lease and they worked with my budget AND got my the exact SUV I wanted. They made sure the process went smoothly and all the workers were incredibly helpful. Mason was the guy that helped me get into my new suv. He made sure it all went well and that we were happy! Would recommend him to anyone!!! More
Great service Recall was fixed in a timely manner. Was kept up to date on work progress and status. Loaner vehicle made it easy to schedule service and not worr Recall was fixed in a timely manner. Was kept up to date on work progress and status. Loaner vehicle made it easy to schedule service and not worry about interfering with family and work plans. More
Good service experience Changed oil, did not replace bracket that hold light over license plate . Otherwise, good service- have always liked dealing with this dealership. Li Changed oil, did not replace bracket that hold light over license plate . Otherwise, good service- have always liked dealing with this dealership. Light brackets are problematic on the 2017 Trax More
Great experience Everyone we worked with was great. They were all kind and patient with us and our kids. They made the experience of getting a new vehicle fun for the Everyone we worked with was great. They were all kind and patient with us and our kids. They made the experience of getting a new vehicle fun for the whole family More
Purchase of 2019 Traverse We keep coming back to Bob Johnson Chevrolet to purchase vehicles because of our salesman Mike Marletta. He is by far the best car salesman that we ha We keep coming back to Bob Johnson Chevrolet to purchase vehicles because of our salesman Mike Marletta. He is by far the best car salesman that we have encountered at any dealership. He is always attentive to our needs and goes out of his way to make the experience enjoyable. More