Bob Johnson Chevrolet
Rochester, NY
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2,877 Reviews of Bob Johnson Chevrolet
Chevy Truck Purchase Ads in the local newspaper for sales can be misleading, which is how you are led in to the dealership. Having said that, I leased a 2019 Chevy Colorad Ads in the local newspaper for sales can be misleading, which is how you are led in to the dealership. Having said that, I leased a 2019 Chevy Colorado truck. I'm pleased with the vehicle, but still need to go back to the dealership to address a few minor issues that they will be correcting for me. More
Excellent Service Intake of vehicle was immediate. I was greeted in a friendly and professional manner by the sevice agent. I told him what I needed to have done. He to Intake of vehicle was immediate. I was greeted in a friendly and professional manner by the sevice agent. I told him what I needed to have done. He told me the timeline and directed me to the waiting room. In the timeline that was stated the vehicle was finish and I was on my way. Very satisfied. More
Very pleased with my experience! Steve was awesome! Thank you for all your help! We look forward to working with him in the future! I would highly recommend working with him to anyone Steve was awesome! Thank you for all your help! We look forward to working with him in the future! I would highly recommend working with him to anyone! More
Pleasant and quick They took me right away. No hassles. Would recommend to someone else. Was happy with everything. I like that it was close to home. Would come here aga They took me right away. No hassles. Would recommend to someone else. Was happy with everything. I like that it was close to home. Would come here again. More
It’s Greate They made my buying experience vary easy and fast after a few times got me exectly what I wanted at a decent price Benny always was on top of every t They made my buying experience vary easy and fast after a few times got me exectly what I wanted at a decent price Benny always was on top of every thing I wanted in the truck I Purchased More
Replacement of side mirror I would not go back to Bob Johnson again. I called to get a quote to get a side mirror on my 2016 Malibu replaced. I was told they could order the par I would not go back to Bob Johnson again. I called to get a quote to get a side mirror on my 2016 Malibu replaced. I was told they could order the part and install it for me no problem. A week went by and I did not hear back from the person that I was dealing with, so I called and was told that the part hadn't even been ordered yet. He stated that he was ordering it today and that it would have to be sent out to be painted. A week and a half went by and I did not hear from him again, so I called and was told the part was still on order, but it should be in soon. Then, my wife gave birth to our daughter so I was not able to follow up with the dealership. About a week later, I called because I still had not heard back and it had been almost a month. I was then told that the mirror was in and ready to be installed, and he told me to come in the next morning. I came in and dropped my car off, and was told it would be an hour wait or so. After waiting for over an hour, the employee came out to the waiting room and informed me that the mirror was never sent out to be painted. At this point, it had been over A MONTH since I was told that the part had been ordered. So I was told that they could install the mirror and send the cap out to be painted, and he would contact me the next day at the latest to schedule when I would come in to get it finished. 2 days went by and I did not hear anything from this employee. So I went in Monday morning and spoke to the manager. He was able to locate the part and get it installed for me. The manager was apologetic and got the problem resolved. In spite of this, I will never give Bob Johnson my business again. I have never had such terrible customer service in my life, and will be looking to take my car elsewhere in the future. More
No pressure got what I was looking salesman was excellent Been working with the salesman for about a month leased 2other vehicles in the past with his help and the finance department made it easy and affordab Been working with the salesman for about a month leased 2other vehicles in the past with his help and the finance department made it easy and affordable for me to get into a new truck very happy will recommend to family and friends ,Steve York my salesman was great as usual Bob Johnson is the place to go for vehicle More
Service Great service and friendly staff. Very helpful and knowledgeable. Would Defrecimmebd and send everyone I know there. Andy is top notch. Clean faci Great service and friendly staff. Very helpful and knowledgeable. Would Defrecimmebd and send everyone I know there. Andy is top notch. Clean facity. Polite, friendly nice ki x More
Great service Andrew from the service dept was extremely helpful and kind. My car was finished and ready for me faster then I thought and the price was not bad. I w Andrew from the service dept was extremely helpful and kind. My car was finished and ready for me faster then I thought and the price was not bad. I will definitely bring my car back. More
Smooth and easy Anthony was thorough and walked me through the process quickly. He had a no nonsense approach which is why I will always go to him for a new vehicle. Anthony was thorough and walked me through the process quickly. He had a no nonsense approach which is why I will always go to him for a new vehicle. He was clear and concise making the process pleasurable. More