Bob Johnson Chevrolet

Terrible experience Chris sherlock is a terrible service dept member. He is very unprofessional. He made my experience the worse I could have expected, especially at a bi Chris sherlock is a terrible service dept member. He is very unprofessional. He made my experience the worse I could have expected, especially at a big dealership like Bob Johnson. Because of what I experienced and what I have witnessed him treating other employees that assisted to help me, I ILL NEVER GO BACK nor REFER ANYONE to go that service dept. Very disappointed and very unsatisfied! More

Repair Great service. Professional. Efficient. I have no complaints at all. Ben is fantastic. All questions answered. Quickly found the car I needed and Great service. Professional. Efficient. I have no complaints at all. Ben is fantastic. All questions answered. Quickly found the car I needed and could not be happier. More

service Kevin D. was excellent. He showed me what was wrong with the car, how he was going to fix it and did a great job. Thank you, Steve Kelly Kevin D. was excellent. He showed me what was wrong with the car, how he was going to fix it and did a great job. Thank you, Steve Kelly More

Friendly . It took awhile but it was an emergency and they got to my car as soon as possible. Communication was great at all times. Dan was great! . It took awhile but it was an emergency and they got to my car as soon as possible. Communication was great at all times. Dan was great! More

xxxxty service I was told a2-1/2 hour wait for oil change, it took 4-1/2 hours. I wasted all day there for a oil change. I was told a2-1/2 hour wait for oil change, it took 4-1/2 hours. I wasted all day there for a oil change. More

LOVE Bob Johnson Everyone at Bob Johnson Chevrolet is amazing. Their knowledge and commitment is unwavering. I’m happy that my car has the best care in town. I cannot Everyone at Bob Johnson Chevrolet is amazing. Their knowledge and commitment is unwavering. I’m happy that my car has the best care in town. I cannot remember who actually worked with me on my last visit, but everyone who works at Bob Johnson that I’ve interacted with is exceptional. More

3rd lease...couldn't be happier Brady and Jason were more than helpful with my 3rd lease...they excel in knowledge and customer satisfaction ...I am more than happy with my Chevy Tra Brady and Jason were more than helpful with my 3rd lease...they excel in knowledge and customer satisfaction ...I am more than happy with my Chevy Trax More

excellance. great service rep. Andrew bisig has always been helpful and honest with us. he's very knowledgeable always answers our questions and concerns. great service rep. Andrew bisig has always been helpful and honest with us. he's very knowledgeable always answers our questions and concerns. we've been dealing with andy for about 5 years now. More

Dissatisfied with Service Dept Initially I scheduled an appointment to take my Chevrolet Equinox in to be inspected as well as to have the check engine light resolved. I scheduled t Initially I scheduled an appointment to take my Chevrolet Equinox in to be inspected as well as to have the check engine light resolved. I scheduled the appointment for the first appointment Tuesday morning. I dropped my cave off on Monday evening and spent 2 hours waiting for a rental and I was given a Chevrolet Silverado extended cab. My car was not looked at until Thursday. I have only had the vehicle, purchased used from Bob Johnson, for 1 year. I was initially quoted $922 to “fix everything”. Having had the car for only a year and spending the extra money to extend my warranty, I let the Service Advisor know that I thought this price was unacceptable, after another day had gone by, I was quoted $472+tax. I agreed, the Service Advisor had me pick up my car with a 10 day Inspection Sticker. I was advised to drive it to ensure the check engine light didn’t come back on and to bring it in and it would be a “quick in and out”. I drove from my work in Brockport all the way into Greece after work during rush hour traffic. I explained to the person at the counter that i was told that my car “just needed to be plugged in because the inspection was already done and only failed because of the check engine light and have a sticker put on”. He advised that there was 1 other car in front of mine being worked on. I sat in the waiting room for close to 2 hours with no update on my vehicle. Not only did I spend $500 to repair my vehicle, I also needed to put tires on it in December which was about $500 and I needed to fuel the rental vehicle I was given for a week. I spent $75-$100 in fuel for the rental truck. I likely will not be returning to Bob Johnson to service or purchase another vehicle. I am extremely disappointed in their inability to work within their scheduled appointment times and their lack of communication. Unfortunately, this was only the experience I had with the Service Department and doesn’t even begin to explain how awful the buying process was. More

Amazing time! Mason ( my salesman) and Eric Papport (financial guy) made my experience. Mason was genuine and listened to me when I had questions. He made the whol Mason ( my salesman) and Eric Papport (financial guy) made my experience. Mason was genuine and listened to me when I had questions. He made the whole car leasing experience easy and frustration free. Eric was very genuine as well and helped me out when I needed it most. I look forward to future business with both if them :) More