Bob Johnson Chevrolet
Rochester, NY
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2,876 Reviews of Bob Johnson Chevrolet
Replaced starter The starter was making noise. Bob Johnson replaced it under warranty and gave me a rental car while my car was in the shop. Everything was covered. The starter was making noise. Bob Johnson replaced it under warranty and gave me a rental car while my car was in the shop. Everything was covered. More
Wasn't happy with service Went to Bob Johnsons to get a used pick up, found what I wanted and proceeded to purchase the truck. While I pointed out that there was sap all over t Went to Bob Johnsons to get a used pick up, found what I wanted and proceeded to purchase the truck. While I pointed out that there was sap all over the truck the salesmen only cleaned off one spot and said it will come off! The cleaning of the truck was half fast, left tracing sticker on my windshield and only shined the ties! Then was told I'll receive I full tank of gas, I only received half a tank! The used truck only came with one set of keys, and I had to personally contact the General Manager to get a second set of keys due to the fact they told me I would have to pay 250$ out of pocket after spending over 30k on the truck! The sales men seemed very short with me, while being impatient with the whole sale! I'm happy with the truck not happy with the service and sale! More
Worst experience of my life I have reached out to the dealer and to GM about my concerns with Bob Johnson. Know one real seems to care. At this point I would never purchase a GM I have reached out to the dealer and to GM about my concerns with Bob Johnson. Know one real seems to care. At this point I would never purchase a GM vehicle again. Also the people at Bob Johnson service need to really learn some customer service skills. Ignoring customers while they wait at the counter is a joke. More
Awesome! I was in a bind and needed some car maintenance at the last minute and this dealership took me as a walk in and my car was done in two hours. I was al I was in a bind and needed some car maintenance at the last minute and this dealership took me as a walk in and my car was done in two hours. I was also able to utilize the shuttle service to get back to work for an urgent issue while the maintenance was completed, great job. Thank you! More
Good customer service I like that it didn’t take too much time to complete my purchase and that the salesman was good at listening to all my voncerns I like that it didn’t take too much time to complete my purchase and that the salesman was good at listening to all my voncerns More
Great experience Everything went well, from start to finish, great car for a great deal, Brady was able to work with us so we could get the car we wanted for the price Everything went well, from start to finish, great car for a great deal, Brady was able to work with us so we could get the car we wanted for the price we wanted More
Best in Town! Been going to Bob Johnson for 30 plus years. They always come thru. Can't go wrong at Bob Johnson! Try it for yourself and you will see. Been going to Bob Johnson for 30 plus years. They always come thru. Can't go wrong at Bob Johnson! Try it for yourself and you will see. More
Lease of 2019 Trax Everyone involved in the process from admin to internet was great. Deal was great. Vehicle was sparkling when delivered. All involved we're very kn Everyone involved in the process from admin to internet was great. Deal was great. Vehicle was sparkling when delivered. All involved we're very knowledgeable and answered all questions thoroughly! A pleasure!! More
Great Experience Overall I had a great Experience at this dealership. The staff was very attentive to what I was looking for, they worked with me on price, and they s Overall I had a great Experience at this dealership. The staff was very attentive to what I was looking for, they worked with me on price, and they showed me how everything in the vehicle worked before I left the lot. I would definitely recommend them to anyone looking for a new vehicle. More
Nick was awesome! Nick did an outstanding job with catering to my requests throughout the sales process. I would gladly work with him again in a few years when my lease Nick did an outstanding job with catering to my requests throughout the sales process. I would gladly work with him again in a few years when my lease term expires. Bill who worked on the finance/management aspect of this deal seemed vague with information upfront. While speaking with him I felt rushed and was not given the opportunity to ask the questions I wanted too. After repeatedly requesting to review the further financial details of this deal, Bill finally obliged. Ultimately I feel the financial process could of been less confrontational and more transparent. More